Cal Spas

This is about a Cal Spa/​Cal Flame BBQ. Great product. Horrible customer service.

Just bought a house. The control panel is so complicated we are putting on craigslist. Frustrating!

I have had spa now for 2 years it seems to be running OK but the spa cover third one and now the trim has failed side panels are falling off all the screws are rusting out no stainless to be found completely unhappy luckily the pump still works you decide if you want to have this lawn ornament in your backyard for $ 7200

This was the biggest rip off going .When I purchased my $ 8,000 tub I was told there is a 5 year parts and labor warranty, the catch being that they forget to tell you they have no repair people so you must pay $ 175 every time someone comes out to fix the tub which has been allot. STAY AWAY FROM THIS COMPANY THEY WILL RIP YOU OFF EVERY CHANCE THEY CAN. I was told the reason for the high price for «the transportation fee» is because they don’t pay there bills on time so customers have to pay the price. this tub has been broken 23 times you can do the math.

HORRIBLE PRODUCT AND CUSTOMER SERVICE!!! Brought a Calspa this September at the LA county Fair… Was delivered on 09−12−14 when they delivered it they broke a fixed light on my garage and have yet to replace or repair it! From the second I plugged in the spa and got it up and running I knew it wasn’t working properly… extremely low jet pressure, leaking hoses and static in the stereo speakers… called Calspas severely times and they have yet to send out a service technician. Two times they setup service appointments with me and no one came out to my house! Customer Service Rep Eileen and her supervisor Karen have been ignoring my calls and are absolutely no help at all!!!

I purchased a BBQ island from Cal Flame at the LA Fair. I ordered the island with a kegerator instead of a mini fridge which was an available option. When the BBQ island arrived, they had just cut a hole in the counter top to accommodate the keg tap handle. They did not take into account the distance between the top of the fridge and the counter top. So now there is a hole in the top of the fridge which leaks cold air preventing the keg from getting as cold as it should. I called them and spoke to Elaine, who told me to email her pictures of this problem and they would try to figure it out and call me back. It has been a week and i have had no response from them. This would be a 5 star rating if they addressed this problem, but it appears they dont care that they made a mistake. Other then their terrible customer service and poor planning of how they would instal the kegerator, I am very happy with my BBQ island so far. would happily change this review if someone from Cal Flame would follow up with me and fix this issue.

We visited the LA county fair location for a BBQ. They talked us into get a «PRE APPROVAL» for financing well come to find out it is a APPROVAL as we did NOT buy anything from them but received credit cards in the mail. When I ask Mariana about it she argued with me and said she was trained to say «PRE APPROVAL». This is deceptive business practices at the least. Beware when thinking of buying from Cal Spas or Lloyds Material Supply

Closed on a Saturday? Not good for business!

1^st of all, Unilocal check those 4 sterling reviews all within about a months time, methinks they are bogus.
My experience… I just got off the phone after a 15 min wait with cal spa to get a simple answer to an error message on my spa. Absolutely no help at all, directed me to the website where it is NOT listed. My Cal spa generally works OK but noisy. Customer service is NIL.

Since moving out to Southern California my wife & I decided to get hot tub. Shop around at first. Ended up here and purchase one couple months ago. Had good helpful customer service and so far we love the hot tub!

Bought one a few years ago and love it. wasn’t sure i was going to use it as much i wanted to but i do. Good company, good spa

My husband and I have wanted a hot tub since we moved last year from a small condo to our home with a backyard. After doing our own research online, we had a lot of questions. I called Cal Spas directly and spoke with Jonathan. He asked me a lot of questions which helped narrow down our 3 spa choices to 1. Then he spoke with me at length about the spa’s standard features and available options to customize this big ticket ‘investment’ for our family. I made a few follow-​up calls with him; he promptly returned my messages. He also gave me information on a limited-​time offer that would save me a good amount of money at my local dealer. We’ve been enjoying our new spa since earlier this year. Thanks to Jonathan for all of your help!

We’ve been very happy with our experience.
I bought mine about two years ago at the LA fair, and it’s been great. Even after a few months of none use, it still fires right back up again. We got an AMAZING deal too. I’d been shopping around for awhile, but while at the fair, sometimes you can really score. The only small problem I had was fixed pretty quickly by calling customer service and getting the warranty replacment part sent out (Thanks Karen for your help!) If any of you are still considering buying one of these, it might just be me, but lounging in the hot tub goes really great with the hookah. Something to consider trying…

I love my Cal Spas spa. We bought our Cal Spas last year and have been enjoying it almost trouble free. We recently had a problem with the pump. I called A Cal Spas dealer, to have them come out to service our spa. We got our problem fixed at no extra cost and I’m one happy customer. Great customer service.

16 years ago we purchased several items from Cal-​Spa dealership in Fairfield, Calif. They are no longer in business. We purchased a spa complete with gazebo. Billiard table and a game table. Several phone calls were made to have repairs to gazebo. They were never addressed, The gazebo was built on site but was never level. Windows don’t slide and the roof leaks. So much for enjoying spa during the winter or rainy season. Now we are moving and tried to take the game table apart. They tightened the bolts so tight they stripped them. Guess we’re leaving everything with the house when it sells. There customer service when they were local was awful…

ordered a spa @ LA County Fair last October. I was waiting to hear from them and when I did, they informed me that they were calling all person who made a purchase at fair to inform them that they could not do financing, deal fell through with finance co. we were then given a choice to cancel, lay-​away, or apply money towards another item. We canceled and as of today still do not have our money back, which they’ve applied to someone else account but are insisting is ours. Horrible horrible service.

bought a spa from Cal Spa needs to be replaced according to 2 of their suggested repair companies. It has be about 7 months my spa still sits broken and they have recently just stopped returning my calls. Horrible service!

This place SUCKS !
This has been the worst service and shopping experience of my life.
Here I am waiting on at least a 3^rd delivery attempt for product that has already been charged to my credit card.
It is Christmas Eve and I am waiting for this at work and these guys are a no show !
Email Harmony and Elain and tell them i said so.
Elaine Villa —

Do NOT buy from this company. I purchased furniture from a «warehouse clearing sale.» American lSpas ran my credit card immediately, which is the only aspect of this transaction that was immediate. After being on hold for 45 minutes to an hour each time I called over the next several days, I was told the furniture was ready for shipment. But it wasn’t. American Spas employees said the delivery company hadn’t picked up the merchandise, but would tomorrow… oh no tomorrow for sure, well maybe Monday. I finally called the delivery company; they had no paperwork on a delivery from American Spas. It has now been nearly a month since purchase and I got my first call from American Spas. They were notified that I had stopped payment on the credit card… the order is still not complete. Now the company wants to charge a cancellation fee.
Steer clear of AmericanSpas!