Caliber Collision

Highly recommended!
Caliber Collision fixed my car within a week, and Robert had awesome customer service, he kept me updated on the progress on my car daily.

I have heard that Caliber has an excellent reputation. Recently I had the opportunity to experience that for myself. I had a minor accident and took my car there for repairs. I have a jaguar that I like a lot. Robert with my liaison. The service was excellent as were the repairs.
Robert treated me as though I were his only customer. While I hope I never need their services again, if I am ever in need of body work again there is no question I will return 2 caliber. Highly recommended.

I got rear ended and had minor damage which required the whole bumper to be painted. I spoke with the All State lady (starts with an M not sure) and she was so accommodating and friendly! They set up a rental car for me, took me to Enterprise to get the car, and even dropped the rental back off for me.
Robert was the guy who helped me with the actual repair. He was very professional, polite, and kept me in the loop the entire time. They estimated my car would be done in 3 – 4 days, but I dropped off my car on a Tuesday morning and picked it up by Wednesday afternoon. Extremely quick and efficient. My entire car looks brand new because of it!
They also keep you in the loop 100%. You get text messages each time they update the estimate, pick up date, etc and you can even text back with them on that number. I didn’t have to call them wondering what was going on or how my car was.
I’m completely satisfied and can’t believe what a No-​Hassle process this was. I literally didn’t have to do anything, it was all taken care of for me. They kept me up to date and sent me on my way with a car that looked better than ever! Great place!!!

Wow, this shop is a class act. I was able to make my appointment online and get my car in the shop the day after I dinged it up. The shop is clean and well-​lit, with a quiet area to work and have a cup of coffee while the technicians are looking over the car and doing the estimate. My customer service rep, Garo, took care of everything, got me a ride back to work, and kept me updated on my car throughout the repair process. Best of all, they had the parts in stock and got my car fixed in one day.

Donating to a family in need speaks volumes as to what kind of business you have ! You will be blessed ! Good job paying it forward

Caliber Collision of Pomona donated a refurbished car to a young man who lost his parents and had trouble getting to court in order to gain custody of his young siblings.
If every business where as socially-​minded as Caliber Collision, the world would be a wonderful place.
I just read about this story on my ABC news app and decided to write a review. Please patronize Caliber Collision if you can.

I just saw the news report of your company giving that young man a refurbished car. That was a beautiful gesture. I am so very proud of your company

This is the best place to get your car fix. I was helped my Garo, he was very helpful & always had me updated. Plus the text message alerts are awesome. Also I was able to get my car a day early. Second time coming to this Caliber Collision & I really appreciate their hard work. Thank you guys so much. Once again if you get Garo you will be in great hands.

Had my first accident and took my car to this caliber location. They did an amazing job

Well I’m updating my review because I had another mis hap. I knew where I was taking my car for repair. Again Mike and James made sure my car was taken care of. I have car pool stickers on my rear bumper. At first I thought Caliper was going to remove the stickers so the work could be performed properly. After discussing the alternatives we came to a agreement so I would not loose my car pool stickers. I just picked up my car and I was happy with the repair and quality of work. Thanks again Mike and James.

Got in an accident, took the car here. Very close to the car and I like to kept in the loop, so about a week later I went in to see the progress on the car, I pulled into the driveway and see huge construction vehicles blocking the driveway! So I have this huge machine in front of me blocking me, and I have a busy street with on coming traffic behind me, couldn’t really back up into traffic. Okay, if you’re doing construction, PUT A FUCKING SIGN! CLOSE THE GATE, SOMETHING! then this guy, name is Mike and has tattoos, comes to my car and tells me to move cause I can’t go in. Eventually backed up into traffic and just left.
The next day! I showed up on my motorcycle, asked if I could see the car, and what do you know, MIKE IS THERE! He tells me that since I’m not the REGISTERED owner, on paper, I can’t see it. He said this all in a RUDE manner. So I leave. In the parking lot I got a phone call as I was about to leave, so I’m sitting on my bike on the phone, still in my parking space. Then a tow truck with a car comes in and is right behind me. While I’m on the phone, mike asks me if I can leave, also in a RUDE way, so the tow truck can have an easier job unloading the car.
Customer service SUCKS! the work was… Okay.
I’ve been to chaffey auto in upland, I think they do a better job in work, ESPECIALLY in customer service. I’m writing this AFTER the car is finished because I feel like they’d do a worse job if Mike read this. He’s a jerk and seems like the retribution type.

Won’t be going here anymore. Over 20 years, this is the third car I’ve brought here. The first two were ok, but this last time… I’ve lost all respect for this company. I asked them repeatedly if I was getting a new bumper skin. The agent told me … uh huh, yeah. Apparently it was going in one ear and out the other because when I picked up my car I could tell the bumper looked odd. I asked them what they did and he replied, «oh we just fixed it.» When I asked them how, he said they melted it down and «smoothed it out.» Yeah… No. It still looks like a kindergartener tried to fix my bumper.
Pair looks ok, but the body work sucks and for a body shop that’s not good.

So called Caliber because they were close to my home and seemed to get good reviews. I needed my company trucked estimated for an insurance claim. 1 I couldn’t get an estimate for 2 weeks? Showed up on my scheduled appointment, the girl didn’t have me on the schedule, filled out all paperwork with claim# and Contact information for my adjuster. Called a week later because both myself or my adjuster had yet to here from Caliber. Come to find out that the guy who took my information and pictures had to leave and was gone for 2 weeks and deleted all information. They said to come in the following day. But because of a heavy work schedule I couldn’t get there. I spoke to a Mike/​Micheal location manager. He was rude and basically hung up in my face when I tried to explain that I can’t come back again even after they made the mistake. Very unprofessional and I don’t recommend them.

Caliber Collisions repaired my Honda Accord after it got rear ended at a traffic light, they did some great body work and after the job was completed the car looked like it did when I first bought it.
Fast forward several years later and again they helped me with my new Altima which needed some paint work done on the mirrors after scraping it on the side of the garage. The job was completed the next day and I hope the manager Mike and his great team continue to service customers in need for many years to come.

I could not be happier with my experience and service at Caliber Collision. Their staff was friendly and kept us informed through the whole process, and the car came back looking brand new! I am very picky and they did an excellent job meeting my standards! They had to match paint on a very tough color and they did a better job than the factory paint in my opinion. Lucas was very helpful, friendly, and polite. They even washed and waxed my car before I picked it up. Top quality I would recommend them to anyone!

Had a great experience at this location. Everything was super easy. Everyone knew what they were doing and kept the ball rolling the entire process. Helped take care of calling and setting up the rental car. Would absolutely come back to this location even though it is 25 minutes from my home and there are closer locations. Friendly and easy makes this the go to location for car repair!

I’ve taken my car (s) here for all my repair needs. Whether is’s through insurance referrals or private, I haven’t found cheaper estimates than here. I’ve walked in without an appointment and have been taken care of with a quick estimate. Referred friends who are equally satisfied.

nestor a. is the man!!! yo yo!!. best dang experience. so wonderful to the customer. my car was done sooner than expected. woo hoo! nestor, you the man! if you need body repair. come into the real professionals!

Caliber Collision Pomona is absolutely the Best! Me and my husband where in an accident back in May and were hit in the new car he bought me a week prior ugh I was so upset and sad! Anyhow my adjuster sent our car to Caliber Collision! All I can say is I AM SO THANKFUL! Michael Roth the Center Manager introduced himself to us which I thought was awesome and promised me he would make my car like new again. Well he delivered on his word and my car looked good as new! Everyone at Caliber was so nice and professional! It was very clean and they treat their customers right! Caliber gets an A in my book for giving me an awesome experience in my stressful time! Thank you Caliber Collision I applaud you! HappyThanksgiving! You guys are Awesome!

I just want to say that these guys are absolutely fabulous. I was referred to them by Steve over at Diamond Bar Auto Electric because my trunk wasn’t opening. I had things in there that I needed for my company trip the following day, so I was in a really tight bind!
Just need to note that they’ve recently relocated across the street. I pulled in and Michael asked me what I needed. I told him that my trunk wouldn’t open after just using it yesterday and most people thought I had an item of clothing stuck in the latch or something. He originally told me that he could give me a day and time to come back for him to look at it but that he didn’t have time at the present. I don’t know if I looked or sounded glum but then he told me to park it off to the side and he’d see what he could do for me.
It seemed that my problem had begun to draw a crowd with the employees there. About half an hour or so later, with the tenacity and strength of a total of five guys (three handling my back seats, two outside lifting the actual trunk), and a long metal stick, they got my trunk open. It turned out the cover of my latch was dislodged somehow, so we just took the cover off and pushed the unlock wire back into its groove.
I was so relieved and happy I didn’t have to go pay an arm and a leg at a dealership! Everyone was so nice and understanding and then they just sent me on my way! I don’t think I’ve ever met anyone nicer from an auto body shop.
As a thank you (for both the service and the fact that I would’ve missed the company trip without them), I baked them a batch of cookies. Again, they were so nice, polite, and seemed genuinely pleased about the cookies. They also put up the business cards my boss insisted on me taking.
If I ever need any body work done, I’m going to call them first. Thanks again, fellas!