Extra Space Storage

I can’t say enough about the customer care that the team delivered to me this past Saturday. Moving days are bad enough but when your movers are almost 2 hours late bad becomes worse. I was stressed and the manager went out of her way to eliminate any additional stress. Very professional and good pricing.

Before signing up I look up other storage places, extra space storage had the best prices and great reviews. Erika sign me up and give me all instructions. I was there Monday 10÷19÷15 about 6pm and came across trouble with the elevator. After a few failed attempts I went to the office and ask for help. Two girls were there and one responded don’t look at me so the second girl had no choice but to help me. I’m writing this to show that great customer service has to be always not only because you’ll get a great review for signing you up.

Its funny how these people give bad reviews. I have been a loyal customer at this facility for 6 yrs. The employees have always been courtesy, respectful, going the extra mile. There are times when I am in the office paying my bill and see and hear them getting yelled disrespectful. But they maintain their composer. Maybe if people would pay their bills on time, making excuse not to pay their bills. You wouldn’t have a problem. Theses employees are just doing their job. I am happy for the service and customer service they have given me over the yrs. If you look a google reviews you would know what I am talking about.

These people are the rudest ever. They have rats and all the stuff the rats chewed on we left when we cleaned out our storage. They called us up and threaten us to take to collections for 150. If we didn’t come back. Why should we clean up after your rodents. First our 300 sofa and now all my pics and a lot of other stuff unreal. I posted pics of the rat and trap that was in our storage. Oscha needs to be called on these guys. Rats bring deadly disease. Also manager was parked in front of storage when we arrived and we asked to move their vehicle, and they were so rude telling us we have to figure it out and refuse to move. This was the worst year ever will never rent from extra space again.

The place is pretty old and doesn’t have an elevator just on old freight elevator that according to employees is always breaking down because of misuse. If you do use it, and miss one if the many steps it takes to operate causing it to get stuck you are responsible for the repair. One if many hidden fees. Insurance is mandatory. I was told their Santa Monica facility burned to the ground the other day… this new policy of mandatory insurance went into effect the previous day. Really?
Too many issues to list. Bottoms line, don’t rent here.

I reserved my storage last week, got a quick phone call shortly after from Joe the Assistant Manager there to make sure I had all the info and ready to move in. Moved in the next day to a 5X10 unit. it might not have been as easy as my move to my unit in Fontana a few years back since my unit is now upstairs but with the cart provided and the elevator it literally took me no more than 30 minutes to move all my stuff in so I can’t complain. Talk to the staff both times I have been there since and Joe & the Manager RaeAnn both were very helpful. My unit and building I’m in both seem clean and taken care of so I feel secure leaving my stuff there for the few short months I will need them there. I’m sure when I move I will be using extra space again for the 3^rd time.

When I stored my stuff here a few years back the staff was rude, not nice and friendly. The units had bugs crawling about them. None of the clients here ever returned the moving carts back to the designated areas, leaving you searching the grounds just to find one. No lighting inside the storage units themselves leaving you struggling with the light from the halls, or moving your stuff in the middle of the heat of the day. Also no temperature controlled environment means you will be sweating like a pig and not at all comfortable moving your stuff in or out of unit.

Saturday morning am calling around looking for a decent priced storage for my bins. I spoke to sweet & enthusiastic Holly from Extra space storage i found them in the phone book. I loved everything she told me about extra space storage pricing sounded great, THEIR EXCELLENT security gate and cameras just what i was looking for I also called and spoke to Joe the manager at the Pomona facility once again very welcoming and attentive on the phone confirming everything sweet Holly just explained to me minutes before him. So, i made a decision over the phone to take my bins to this incredible storage place. Woke up my hubby and It took my husband and I a few hours to load both cars.
WOW, affordable prices, close to home, and attentive reps.
SCREECH, PUT ON THE BRAKES !!!
First of all the SECURITY gate was wide open, i was able to drive right in and park my car INSIDE
(this DOESN’T sound secure to me ! LIE !) Mike was the front desk rep and escorted us to the upstairs unit that had been reserved for me. I did ask on the phone for a unit close to the fright elevator i was ASSURED they did have ONE. «NOT» the case they LIED ! AND, Only one person can use the upstairs freight at one time. If someone else is using it at that time (possibly moving in a household full of furniture), u cannot use the freight until AFTER that person is COMPLETELY FINISHED ! HEY HOLLY n joe U DIDNT MENTION THIS ! Mikey proceeded to speak of an other unit that was downstairs that i might be interested in so we started to walk towards the unit and «B-​A-​M» he dropped the VERY SECRET that was the DEAL BREAKER FOR US. He says you will be paying your monthly fee and BY STATE LAW ALL CLIENTS MUST PURCHASE «STORAGE INSURANCE» (me) HUH, WHAT, NOOO, I DONT THINK SO… (mike) «ITS A STATE LAW, EVERYONE MUST PURCHASE STORAGE INSURANCE FROM extra space storage’.(me) NOO I DONT THINK SO «SWEET, TRUSTING HOLLY n joe «NEVER EVER MENTIONED» ANYTHING ABOUT INSURANCE !!! So that sweet deal has now DOUBLED IN PRICE ! by now were also speaking to joe the manage of this crappy place of course the double talk has now started blah, blah, blah I am not the one who dropped the ball, this is COMPANY POLICY. blah, blah blah am sorry, yea ugh sorry, uumm sorry, oh did i mention sorry.
not to mention we were EXTREMELY UPSET
» NOT TELLING A CUSTOMER IS THE SAME AS LYING «@ HOLLY & mike
I LET mike and joe know that i was DEFINITELY GOING TO WARN OTHERS OF THIS BULL-​S_​that was NOT MENTIONED OVER THE PHONE.
SO, mike & joe LOOK FOR THIS REVIEW ON Unilocal
I WILL BE EXPOSING THIS TRAP ON « Unilocal»
Whom ever is reading this: ITS CALLED THE OLE «BAIT & SWITCH»

come to find out THIS POLICY FOR STORAGE INSURANCE IS NOT, NOT, NOT A STATE LAW. ONCE AGAIN, reps for extras space storage are «LAIR’S «
its ONLY their POLICY… $$$$ THEIR POLICY $$$$
they may have countless storage units that they brag about ‚
THIS DOES NOT MEAN THAT THEY HAVE HUGH BUSINESS, IT JUST MEANS THEIR DESPERATE TO GET ADDITIONAL $$$ from the customers.
HA HA YOU DIDN’T BAIT US !

once again: ITS CALLED THE OLE «BAIT & SWITCH» by: EXTRA STORAGE SPACE
THANK YOU « Unilocal» FOR LETTING ME VENT AND WARN OTHERS !
PS. if u have homeowners insurance you can apply that to any storage facility.
(by the way, we did find a storage unit)

Haven’t had too many problems here but my issue is with the frequent price increases. They raised my rates almost immediately… basically let me move all my stuff in then raised my rent since I wouldn’t want to move out at that time. This happened about 2 months after starting the space. Now about 6 months later they raised the rates again (a total of a 50% increase since I first moved in)! That’s twice within a year and now I’m taking my stuff out and going elsewhere. Shady business practices here. On the bright side, when I finally moved out, the staff was super friendly and helpful. Obviously the increases are coming from their corporate office.

Great staff that is really helpful. Always took care of me and my needs. I am sad that my office moved me and I had to move to another extra space storage.

Staff is helpful, nice and willing to go the extra mile. Haven’t had any bad things happen to my stuff. So I think its the best place to go.