Olive Ridge Resort

I’m already tired of this place 2 days in a row they shut the water without a notice and when you call the office why didn’t we get a notification they say «it’s a emergency shut down» ughhh!!! I have to be patient my lease is almost over! When the water is off we can’t use the restroom or shower or wash my dishes!

No wonder thy got only 2 stars rating. Thy don’t welcoming to new future residents, no greetings, not even ask or telling ppl to hve a sit or something. I came in to do business with em or their management but seems thy don’t want to do any business with new future residents. Especially the gentleman with glasses he just sat on his chair like a big boss.
Im glad i walkout from em rather than doing business with the big boss.

Horrible customer service. The staff is always leaving early and when I go to pick up my orders in the office, they are never open even though I go during hours that the office should be open. There is one young guy who works in the office who is absolutely the WORST. He is always rude and not friendly and on multiple occasions when I would go to get my orders the office staff would forget to write down my name in the sign in sheet and he wouldn’t believe me when I would tell him that my order should have been shipped by now. When I finally get him to let me check the orders, my package would be there and he would not even apologize for forgetting to write the information in the package sign in sheet.

My hot water ice cold tonight, after not having water all daylong and no notice that it would be out, its great service we as residence are receiving here. Some one needs to call the heath department and probably will, code enforcement as well because we are subject to all these rules and fine’s and fees but they the office are above it, I don’t think so! Once again it ain’t talking crap if its true!
Seems they cant manage anything but poor service and a bad attitude, oh yeah and too tow your car and not provide on sight security so thing’s don’t just disappear under your nose.
My rent check was processed on the 4^th this month by my bank but the money from my account did not come out of my checking until yesterday 4/​26, 22 days after it was due before late fees after my balance could no longer cover the amount for the check forcing me to pay an overdraft protection fee. Thanks Janet that’s such great service! Once again it’s not slander when its the complete truth.

I liked living here. Didn’t have many work orders, but when my ac broke they fixed it within a week. I realized that if you have the window open and a fan blowing in, it’s a lot more comfortable to sleep at night. Tho the gardeners mow the lawn and the trash trucks come at like 9am sometimes, so if you keep the windows open when you sleep, it’s a bit much.

Do not rent an apartment here. I’ve had my car broken into twice and my bike stolen off my front patio three times. Ive told management about my bike each time and they clearly don’t care. They told me they had to check with «legal» before they can issue a warning to other tenants about theft. What? People in the complex should be notified if there are a string of thefts. I shouldn’t have to pressure them to do that. I don’t feel safe here. I’m constantly checking out the window and wigging out at every sound I hear. I shouldn’t feel that way in my own home.

If your going to rent here make sure speak to someone that knows the place and has all the info you need about the apartment complex. Experience!!!
My first visit was 3 weeks ago and a young lady shows me the model of the 1 bedroom apartment. I asked her some questions and some she knew and others she didn’t as her excuse was she just started there 2 months ago and doesn’t know everything about apartments. I would think after 2 months you would know the place you work at especially if your selling.
Anyways the following week i decided to come back and take another look as I narrowed it down between olive ridge and Torrey Pines. This time a young fellow helped me out. Right away this guy looked like he was high as a kite. Either way I still asked him to show me the place again. Once again I asked him about the leasing terms and what is included and all with the rent and every time I asked him a question he looked zoned out. I then told him to confirm with his manager and let me know the following day as I’m ready to make my decision. We went back to the office and asked him to show me the available units that I would be able to choose from. He showed me 3 units on a map that were all renovated and available at that price given to me.
Following day I decided to follow up since it was already 4 pm and he has not called me back. He still had to put me on hold for about 10 mins assuming he didn’t ask what he was going to find out and put me on hold to find out. This confirmed to me he was spaced out the day before because I had to repeat what I had told him to find out for me. Anyways I got the info and decided to do my pros and cons with the other apartment. I later read up some reviews on Unilocal and got concern. Following day I get a call from the fist lady that help me to follow up. I told her my concerns about the reviews and that’s where she told me new management took over and have fixed all the issues. I did see management respond on recent reviews and somewhat made me feel a bit better.
So finally I chose to go the next day and apply with them as they fit my needs and my budget. This happen last week. I went in to put my application and to chose the apartment I want to place on hold. I was then told by the young lady that only 1 was available at that price and the other one was rented out since last week! How can this be as I just came in this past Sunday and your gentlemen showed me 3 units available? Her response is he didn’t have accurate information and they will talk to him to ensure it doesn’t happen again. I told her no fix the issue and find me an apartment that I was promise. So she shows me one but it didn’t include everything as the model (Stainless steel fridge) and if I wanted to have everything included I had to pay a higher fee. She showed me another one at the price I was told but was not renovated. Then another one on the 3^rd floor and no way I was getting that one. With my 2 kids it would be a hassle and the floor plan was weird So I asked since your staff provided incorrect information to get me the first unit shown with all the appliances and at the same rate. Keep in mind the handy man had told her and me he had a matching fridge that he can do the swap from another apartment.
We go back to the office and she says let me ask my manager. She comes back and says she says no. They will give me a white fridge but at additional cost. White fridge will not match with the other appliances and stand out. I don’t want that. So she tells me to give her some time and she was going to ask again as her manager was busy with her boss or director of the complex doing a walk thru of the building.
So couple of hours later I get a call that they decided to only provide a white fridge and not at the cost they originally provided. I said really after you guys messed up and knowing there is a matching fridge out there and she’s like yeah sorry they said no. She didn’t even bother trying to fight for it or convince me at all.
Overall horrible customer service and I’m glad I didn’t lease with them. One for the reviews written before was right, the staff has no clue and are not knowledgeable.
Decided to lease with Torrey Pines. Even though it was only $ 100 more then Olive Ridge, torrey pines customer service was beyond excellent. Plus the apartment comes with all the appliances needed plus a washer n dryer in the unit!!! And complex is much nicer, cleaner. Even though olive ridge was within my budget, customer service was horrible and I would only assume how it would be if I would have leased with them.

I’ve been living here since 2012, and despite the other comments, I’m quite pleased with this apartment complex. Yes, I know there are low standards outside the apartment but within the complex I feel safe enough to walk my dog. Every place will have aspects that we dislike, but based on what I’ve seen this place has more positives than negatives. And the rates aren’t that bad considering the apartments that are in the area. It’s not far from Cal Poly Pomona, and it’s close to the Pomona Fair that is held in August.

We rented out the apartments here last February although the reviews sucked. There were no problems until the management changed. Pretty irresponsible people that tend to blame their mistakes on the tenants. Extremely rude.
First they «lost» our payment check and asked for another one. I had to put a stop payment on the first check which is $ 30. Later I came in and asked again to look for my first check and they found it. They payed it for some other random apartment! Although our names were on it. As manager said «I can’t go over 200 apartments in my computer to see where you live». So she just assigned our check to random apartment.
Second issue was when the package was left for me in the office and they couldn’t find it, even though tracking number said it was received and signed for. The exact words of manager were «that’s not my problem».
I don’t know what her problems are then.
Basically, these apartments are not bad. Compared to other apartments in Pomona, they are pretty decent. Just be ready that you are on your own and office people (not all of them, though) are little sharks with no clue of customer service.
UPDATE and REPLY: Somebody from the office had put the incorrect unit number, not us.
It wasn’t busy that day, I was the only visitor.
You guys try to turn it on me once again.

I went in at 5:55 to pick up a package that had arrived and the office staff wasn’t there; they left early, as usual. This has happened 5+ times before. If you’re going to have open hours, at least put a warning saying you may leave early certain days.

Cheap, but could be a lot better. Staff are pretty rude and lazy. I’ve had a couple things needing to be fixed or maintained and it took over a week of daily calling the office for the staff to even acknowledge my existence. The complex is also very dirty. I literally saw a homeless woman sleeping the trash container this last weekend one morning when I was heading off to work. Really, Olive Ridge? You don’t have security or something watching that shit? That’s pretty messed up and im beginning to sense this place is flirting with some illegal activity. We’ll see soon enough. Sketchy neighborhood too, btw. Gun shots are heard all too often late at night. I wish I would have looked somewhere else to be honest. It fits the budget, but doesn’t fit the happiness of contentment that a home and neighborhood should have. I just signed a few days ago and I’m immediately regretting my decision. There is literally no incentive to maintaining my happiness at this point. (My extended cousin also lives here and freaking hates it, if that’s worth mentioning.) We’ll see what happens. If the staff acts a little more professional, follows through with their maintenance requests from tenants and the property gets better maintenance and security, I’ll change my review to five stars. But I’d bet all of the money I’ve already spent on my college education that’s not going to happen. Oh and I don’t have hot water. I don’t know if that’s «a thing» here or not but it’s SUPER annoying.

Towing vultures here are insane and staff is rude. The tow truck comes in and swipes your car, no prior 24 hour notification. We had a note on our car two weeks ago and promptly moved and checked the vehicle regularly, only for them to swipe it two weeks later without any new notification. The towing agency notifies no one at the apartment, the vehicle owner or anyone. I complain to the office and ask for any authorization or copy of the tow and she makes passive aggressive insults to me then excuses me from her pedestal, oh sorry her desk. Claims to take no part in the towing (yet this is a private gated property and someone is letting the tow guy in, no?) I’m fed up. Why must this be such an inconvenience at a place were supposed to call home? Look elsewhere, people don’t get stuck in a year long lease with an apartment run by rude fools. I can’t believe I’m paying 1500+ per month to people who are treating their residents like this.

Leasing agent Regina’s a bitch. She doesn’t know wtf she’s doing and is rude. F this place

Don’t be fooled by the new looks and design by the reception area. Manager has a rude attitude and feels she knows everything… but when you complain… she can’t do anything yet she will tell you she’s the manager, yet SHE CAN“T DO ANYTHING… duhhh!!! They don’t care about their tenants…

I had been living here for 3 years and I have nothing but good things to say about this place. The apartments are very well maintained, very clean. The staff has always been beyond efficient. It is a GREAT place to live!

After numerous back and forth phone calls we did get some money back from the tow company.

I am a resident and the entire summer of 2014 my AC unit has been broken and I have been very patient with them about it. Now on a duly basis my apt is between 93 – 98 degrees until about 10pm when the cool air outside is pulled in by the fans I have.
There is an employee who doesn’t seem to care for the tenets comfort and well being.
My car got towed from a spot that didn’t have a «no parking» sign. And I had to come outta pocket 300 $ and that’s with a military discount. I think they are working together to get people.

This is the same place as the pine club resort. Check all the reviews there. They changed the name due to bad publicity in the area. Don’t let the new name deceive you. Steer clear from this dumb. Many other places provide better services to residents with similar prices.