Southern California Center for Neuroscience and Spine

This doctors offfice is by far the worst ive ever had the unfortunate nightmare of trying to go to. To keep the record straight I was twenty minutes late. I signed in i waited and went back up about twenty minutes later to ask if she wanted my insurance card I was told very rudely to sit down and shed get to me when ready. To make the story short I waited over three hours to only be told i would not be seen because i was called over three times??? When? where?? how? I honestly dont understand how the front desk girl can just say ooo im sorry i mustve overlooked your name??? I thought they were making me wait because I was late. There was four different complaints in time I was there and two walk outs. My thing is we’re coming for help from you alot of patients are in excruciating pain and to be made to wait for hours and treated like trash is unexceptable i left in tears and i refuse to even consider ever going here none the less to let a doctor from here touch me.

I’m completely astounded that this office is still legally able to practice medicine. I’ve had the absolute worst experience here. Even worse than I have had with the VA healthcare system. My doctor was Dr. Ali Mesiwala. I was only able to speak to him one time before my procedure. He seemed very rushed and seemed as if he generally did not care to talk. I had spine surgery scheduled at San Dimas hospital for March 15^th. I was never given any specific details about when I was supposed to arrive, even though I asked multiple times. By the 14^th I still didn’t have any information after repeated unanswered calls to the office, and promises that I would be called back shortly, I wasn’t so I called San Dimas directly. They had no notice of my surgery and hadn’t even scheduled it. I called Dr. Mesiwala’s office back to let them know that. Finally they called me back to tell me that they had to move my surgery to Saint Bernadine hospital, but it wouldn’t be for another week. Great information to find out last minute. Surgery was scheduled for March 21^st, and the day before surgery I had yet to receive notification of the time of surgery. I called the office and they told me to arrive at 7:30 AM because surgery was at 9:30. I awoke on the morning of the 21^st to a call from Saint Bernadine asking where I was, since surgery was supposed to start at 7:30. I had to rush there and didn’t end up going into surgery until around 2 PM. Three weeks after surgery my medication was running low so I called the office for a refill on the prescription and was told that I would receive a call back shortly. After over 24 hours I still hadn’t received a call and had to drive to the office without an appointment to physically ask to have my prescription given to me. At my one month post op appointment, Dr. Mesiwala was not present. He sent his assistant instead. The same thing happened with my two month post op appointment. The office was also incapable of putting together the proper paperwork for my disability. It was cut off after only two months. I mentioned this at my two month appointment to multiple staff members and they assured me that they would fix it. They didn’t. I called the office again and again and I was finally told that the paperwork was never submitted until then, but that it had been fixed. One month later and many more unanswered or unreturned phone calls, still no disability payments. It was finally fixed after an entire month of no payments and I was eventually back payed for the time missed, after I called California Disability to fix the problem myself. I am legitimately disgusted with the lack of attention and general malpractice of this office. Dr. Mesiwala does seem to care about his patient’s well being, his staff is grossly incompetent, and they are absolutely incapable of getting anything done in a timely manner. I HIGHLY recommend steering clear of this office unless you have exhausted all other options.

Dr Mesiwala and the entire staff is top notch. He is a neurosurgeon that cares about his patients on a personal level. The operation I had performed by Mesiwala was literally a life changer. After care was amazing also. Ray Smith handled my case post-​surgery. Ray took the time to discuss physical care beyond the actual procedure. He took the time to ask about my lifestyle (diet, mobility, and psychological state). Unlike other doctor’s offices that are content to take you co-​pay and get you out of the office ASAP, Dr. Mesiwala’s office continues to care long after the procedure. They also put me in contact with St. Jude to seek further (non opioid) pain management. Overall, I would recommend seeing Dr Mesiwala for a consultation and hopefully be lucky enough to have him perform the surgery. Thank you to Dr. Ali Mesiwala and his staff.

Zero Stars — horribly incompetent back office. Referring doctor had to fax my records 4 times to the admitting associate Selena (verified successful fax transmissions) to get an appointment delaying the process several weeks. It took 6 weeks to get the appointment and when I showed up they charged my FSA visa the co pay and then told me Dr Brekhus would not be able to see me today due to a family emergency. Even my referring doctors office administration team commented on the incompetence of this facility and apologized for referring here.
Don’t Waste Your Time or Money Here.

My experience with Dr. Mesiwala has been amazing. I was diagnosed with a Cavernous Angioma. I was referred to Dr. Mesiwala and he had all my scans and medical records sent to him right away. When my family and I went to see him for the first time, we were very impressed by him. He explained my options and gave me his best opinion (the Gamma Knife). The kindness and compassion he showed put me at ease. What he gave me was my life back and thank you will never be enough.

About a year ago my dad had weeks of back pain. Other doctors were just giving him the run around and only prescribing him pain medication. My dad was so bad he couldn’t, stand, sit, or even lay for long periods of time. We then went to see Dr Mesiwala, who was recommended by many of our close friends. He was so great. Very attentive and had my dad ready for surgery in a very timely manner. The surgery was a success and my dad said he felt like a new man right after surgery. I would strongly recommend Dr Mesiwala to everyone I know.

Dr. Mesiwala a is such a outstanding a caring Neuro Surgeon. He treated my mom a few years back for a Brain Aneurism and I truly believe he saved her life. He was so patient and explained everything to our family as he continued with her treatment. I can not express how thankful my family is for the care our mother received from Dr. Mesiwala.

At a doctors appointment a mass was found on my spine at my neck. I was recommended to Dr. Mesiwala by a friend. When I called to make my appointment the staff were very pleasant and got me in there as soon as possible. When I met with Dr. Mesiwala he had a great bedside manner and made me feel very comfortable and answered all my questions. He explained everything in a way that was very easy to understand which I feel rarely happens with doctors. When I left I felt confident with the procedure and in my choice of surgeon. On the day of my procedure the staff at the surgical center were thorough and pleasant. My surgery was successful and he was able to completely remove the tumor with no further damage to my neck. Almost immediately after the procedure I felt 120%. My follow up appointment was a couple weeks afterwards and I met with Ray, the nurse practitioner, who I have to say was just as great. My experience with Dr Mesiwala was fabulous from beginning to end. I would AND WILL recommend him to anyone and everyone! Thank you Dr I’m so thankful for you and wish more surgeons could be like you!

This is the the best NeuroSurgical Group in the inland empire as well as the San Gab Valley. They use the latest and greatest in spine technology. The used a ProDisc C in my cervical spine. I was in the Hospital 1 day. Back to work in 3 weeks. Scuba Diving and surfing one week after that. TOTALLY PAIN FREE!
Dr. Mesiwala MD is the only NeuroSurgeon that consistently fixes other Neuro Surgeons mistakes.
All of his partners are equally as skilled.
Surgery is there last option.
Thank you for positively changing so many lives.

The best, doctors, medical assistance and nurses. Best of best office practices, Pomona office location, easy to get to… clean on 2^nd floor not 3^rd… security guard friendly

This doctor is unethical he is being sued by patients and the Dept. of Justice is looking into his business practices. Do Not Get Surgery performed before researching.

The staff and the doctors truly care

Dr Meswali has operated on me twice for two different conditions. My first surgery was when his office was newly opened in Pomona. He had one staff member who was really nice and helpful. I had back surgery and Dr. Mesiwala performed it expertly. Some years later I literally praise God for his expertise & knowledge because I’m no longer in pain or having to take drugs for pain.
Unfortunately I had to have emergency surgery due to a huge brain clot on the right hemisphere of my brain a few years ago. At 10PM Dr Mesiwala was at the hospital to operate on me. In the morning I was woken up not by a nurse to check my vitals, but by Dr. Mesiwala checking on my progress. I have a half inch scar that no one notices due to this surgery. I credit Dr. Mesiwala’s expertise with my minimal scar. Obviously I’m a fan, because I know he is genuine, caring, even humble.

If I could give zero stars I would. This is one of the most poorly run doctors offices that I have ever been to. The office staff is rude. They assure you that they will call you back and they don’t. The disability forms that they provide are outdated and thus delay the process even longer. To add insult to injury they charge you a twenty dollar fee to fill out the physician portion of the form. What a dishonest way to make a few extra bucks. If I could have filled out the form without them I would have but that portion must be signed by a doctor. Ridiculous. My husband was approved for surgery and only had a one month window in which to have his surgery completed and the staff overlooked the fax from our physician for weeks. Patient care is awful here. Following my husbands back surgery last month he has yet to see his doctor again. He never came to check on him while he was in the hospital. Im astounded at the insensitive and impersonal treatment he received. I would never recommend this doctors office to anyone. The only person working here who was kind and reasonable would be the physicians assistant, Raymond Smith. Everyone else couldnt be bothered.

Their staff is the absolute WORST. They give my father in law the worst service & mind you he is a wounded (master sergeant) veteran, dealing with PTSD, multiple injuries & tons of pain. Instead of being patient & kind they have him be on hold on the phone for long periods of time then hang up on him (& that’s just an example of all the shenanigans that goes on here). I am a MA & I know how that side of the office works, I get it. But when you have someone of that category as far as his injuries go, a little comprehension & TLC go a long way. These people ought to be ashamed of themselves for the service they provide. & oh Lord, don’t even get me started on the DRs & PA… Don’t waste your time here. You deserve better.

Amazing Doctors and Amazing Staff!