T-Mobile

Alex was super awesome. He was very patient with my wife and I. Friendly and informative. Very glad we came over. Kudos to Alex again, give him a raise!

I went in to get the new s7 edge and I wanted to thank Debbie the manager and the 2 Chris’s they were such a great help and gave me all the needed information. Since I am new to t-​mobile. They were great and I am so pleased with the customer service I received. I give them stars keep up the fantastic work

First off t-​moblie you guys rock as a whole. I pre-​ordered the s7. When i got it the bottons werent working amd im like omg. I took it to this store and chris c. And the other employee we so helpful, in making sure i wasnt gooing to get a refurbished phone they even went as far as to print out my shipping form to ship back to home base, and found me a spot that had my fone i wanted that they dodnt have. I couldnt be happier with the service! IM AT THE OTHER TMOBILE store getting the new fone. Again im very happy with tmobile and for all the hard work they put in

I came to this location and was helped by Cindy. She was polite, funny and very helpful. She answered all our questions and gave us some really cool tips about T-​Mobile. I was making the switch from AT&T to T-​Mobile because of their 4 lines for $ 150 promotion. That’s a pretty sweet deal considering all lines are unlimited data and they include international calling, as well as 14 gigabytes for hotspot every month!
I traded in my AT&T iPhone 6 and they gave me credit for more than what I owed on that phone.
The activation fee was only $ 20 per SIM card and I was told that I am able to upgrade 3 times in 18 months!
I was a happy camper as I walked out of that store.

I just attempted to buy a phone at the T-​Mobile store in South Pomona, Ca. and was told I could not unless I paid cash. The clerk refused to accept my bank cash card or credit card. He stated he «would get in trouble» that the company only takes cash and the your cards can only be used to pay for the taxes on your purchase.
I came out in the rain to replace my broken phone and I get this type of foolishness. I pasted the conversation I had with the help from T-​Mobile online when I attempted to resolved this matter. Yes I ran into more foolishness.
T-​Mobile: Hi. I’m a T-​Mobile chat specialist. How can I help you today?
You: I need the e-​mail contact for your company. i was just at the T-​mobile store in Pomona to purchase a new phone because my is broken. I selected the phone and was then told about your leasing options. I declined and just want to buy outright. The clerk refused to sell me the phone stating it was company policy that he could only accept cash. He stated I could only use my credit card or cash card to pay for the taxes.
Jennifer: I apologize for the inconvenience it has caused you.
Jennifer: I am sorry our email contact is currently not applicable. For questions/​comments, you can contact we have T-​Mobile Customer Relations PO Box 37 380 Albuquerque, NM 87 176‑7380.
You: You are a communications company and you do not have email for contact from your customers?
Jennifer: I am sorry for that. I do understand your concern but email contact is currently not available. You may also call 1−877−453−1304 for your concern.
You: Okay, I will continue on.
Jennifer: Thank you.
Jennifer: Is there anything else I can help you with today?
You: No.
Jennifer: Please feel free to chat with us again should you have additional questions. Thank you for visiting
today.
I called T-​Mobile customer service and here what they said:
Hey Thomas, thank you so much for taking the time to reach out to us about this! It sounds like you have put a ton of work into getting yourself a great new phone and we really do want to make it as easy as possible! You can absolutely pay for your phone with a card, and I know that we can make this right for you! Can you send a private message our way and let me know what zip code you are in. What we can do is find a corporate store in your area and make sure that they can set you up with your new phone. Thanks a ton Thomas! *TylerD
I just called T-​Mobile support at 1−877−746−0909 and provided them with the information I told you. I asked if it was the policy of T-​Mobile to refuse to accept credit and debit cards to purchase phones. She stated it was not a policy at T-​Mobile. She called the store and they told her they would not accept credit or debit card to purchase a phone. She stated she has never encountered this problem before and she would have to get back with me with what actions will be taken by T-​Mobile. I want someone from the corporate office to call me at my home number which is on my account. Thank you.
Yikes! Thanks for getting back to us! You have put in a ton of effort, and we would love to take care of you. We are a part of our corporate team, and can definitely give you a ring. Would you mind following this link first, so we can get you squared away? Thanks!
*BrentA
Thanks for getting that done! What is the last 4 of the number you want me to call, and would calling in the next 20 minutes be OK? Thanks, Thomas! *BrentA
1574
I just spoke with a T-​Mobile representative, nice man, who stated they would investigate and take internal action as needed. However all this is remain private. With respect to my experience the solution is to go to another store, coroporate, and the problem is solved. I would have perferred a substative solution and redress. This could have been solved outside the legal system if T-​Mobile want to handle discrimination head-​on. You can not allow this store or any store engaged in this behavior especially in our community. How many people from the community have forced into leases they do not need, all because of the illegal practices of this T-​Mobile store?
Thanks for letting me call you, Thomas! I know you deserve a great experience, and that is all we strive to provide. The experience you received is absolutely not what we want for you. I have everything documented and escalated to our investigation department, so we can take care of this. I want to assure you we take our customer experience seriously, and will make sure this is handled. Here is our store locator if you would like to visit a different location
Thanks for your time, and let us know if you ever need anything! We are always here for you! *BrentA
SUN 9:54PM

So I wanted to change carriers because the one I had had recently raised their prices and after looking around decided to switch over to T-​Mobile. Now normally I hate going into these stores because in the past the whole process is just so long and tedious. I don’t know if times have changed or maybe this place is just efficient but I was in and out of there in less than an hour, it was great.
This place is fairly new, as is the entire shopping center that it is located in, so there is plenty of parking and everything is really new and clean. I actually came in here twice, once because I just had a question about their plan, and then a second time to actually switch over. Both times, they were really nice and not pushy at all.
Cindy and another woman were the ones helping me and they couldn’t be nicer. I had all my questions answered, they gave me tips my phone and other things. They genuinely acted like they enjoyed working there. The whole working environment was very fun and friendly, but not in a rude, ignore-​the-​customer-​in-​front-​of-​you-​way.
So yeah if you’re looking for mobile phone/​plan consider T-​Mobile and definitely consider coming to this location. It’ll be the least painful trip to the mobile phone store, ever.