Air Around the Clock

I purchased a pre-​owned home and Air Around the Clock installed the AC unit in 2007, I know this because their stickers are all over the inside panels of thr unit. The unit was not installed level which causes the coils to rust and pan to overflow causing water to go down into my utility room and rot out the ceiling. Just to clean coils is going to be between $ 350−500…I haven’t heard the damage on making the unit level but it will be a 2 person job $$$. Why not install properly the 1^st time?

My Air conditioning unit stopped working so I called ATC and Jack came out and quoted me $ 3000 for a new unit. I knew my unit was old and agreed to put in the new unit. Chris and his helper came the next day and did a fabulous job installing my new unit. Chris went above and beyond and made sure everything was absolutely perfect before he left. The following day the unit breaks. In NO way do I blame the technicians but the company for buying cheap Chinese junk that isn’t capable of functioning longer than a few hours. I called ATC and they sent another technician who only fixes units out he wasn’t able to diagnose the issue as the unit was frozen. Later that day the technician told me the units blower and motherboard were not functioning. He was scheduled to come the next day in the morning but the office has already given him work before he could get to my unit. I called ATC and was livid. the technician finally came and installed the non functioning components. I do not blame the technicians but the company for using buying Chinese made garbage and overbooking technicians also the office ladies who do not know how to book allotted time slots correctly. I can not sit at home for days on end waiting to see if someone comes or is late. They do offer 1 year guarantee with work but I am crossing my fingers that I didn’t just throw $ 3000 in the gutter and this unit will malfunction again after a year. Overall I am disappointed in the company for poor customer service and cheap products not the technicians. If the unit works as long as my other one did or even half the time I will be pleasantly surprised.
When the new unit broke they did come the following day in the afternoon and provided a rental which was courteous on there part.
Overall Experience: Meh, I am pretty upset and hot the whole time they were replacing it. All I can hope is this unit is not complete garbage and it survives the harsh summers here. I don’t want to spend another $ 3000 anytime soon
Update: my ac broke again ! Luckily within the 1 year warranty they so wholeheartedly give after ripping you off selling an a pile of crap that breaks continuously .
They say on their recording how they have 93% of parts in stocks –4 days later it has been 105 inside my house and still no parts. The women in the office have no ability to even schedule an appointment and when they do come they will always be late and they don’t have the parts and reschedule. It’s an ongoing circle of not getting anything fixed and wasting time and procrastinating. They sold me the unit how do you not have the parts in stock when your automated recording I heard 10x a day boasts that you have practically everything in stock .
This company needs some serious education on time keeping, professionalism, courtesy, and customer appreciation .
I regret the day I ever called them. The only reason they got 1 stars is bc I can’t give 0. the p. O. s they sold me is probably going to be good for another year after everything is replaced in it then I’ll be looking for another ac.
This company is a scam and disappointment all wrapped I one name «air around the clock»
Ps– I don’t blame the technicians I blame the company for selling garbage and air around the clock for not being able to ever stock parts or fix anything on the spot.
The technicians were nice and helpful they get the short end of the stick for things the company and office staff is at fault for.