Enterprise Rent-A-Car

Not at all happy with them.
Forced to rent my car thought them by Geico since my car is on the shop. They weren’t there when I met them to drop off my car at A1 Body Shop up Powerline Road. They showed up with the wrong class of vehicle (I wanted economy) and while I was signing the agreement (in a hurry– since they weren’t there on time) I was tricked into getting the insurance and was not told it was a daily charge. It was explained that there was an option to «pay $ 12.99 and if the car is in an accident, you can walk away.» Never was a daily charge mentioned. I also requested to swap the car for a comparable one and these people had me drive over to the location & waste my lunch break to find out that they didn’t have the vehicle I requested. Wth.
I got a surprise phone call 10 days into the rental telling me that I owe them $ 140 for something that was inferred that was a one time charge. Why would they wait 10 days to contact me? Probably to turn a profit on an unsuspecting customer. I left work immediately and I went to the location to dispute it and since I signed the contract, like a fool, they would only take off half the charge and forced me to pay $ 64. The guy that original rented me the car was there & tried to intercept me before speaking me to management. He had the nerve to look me in the face and tell me «it’s a daily charge, it’s always daily. «Very professional customer service since this wasn’t explained at the time of rental. Management, if you’re reading this, please retrain Jesse. He should have explained this thoroughly.
I’m not sure what kind of scam they’re running here– it seems as if they do this to customers all the time. Be warned before renting a car here — they will suggest add ons and fail to explain– leaving your wallet at their mercy. I will never chose Enterprise for car rental because of this one experience. It’s a bloody shame that Geico saddled themselves with this company. I’ll opt to take the bus next time or Über.

This location was very helpful and accommodating. They picked me up from a location about 25 min away and processed the reservation quickly so I could be on my way. They didn’t have the exact car I had ordered so they upgraded us at no extra cost. Seems simple but many companies won’t do that and instead just make you wait. Also, last minute, I had to return the car to MIA instead of FLL and yet there was no problem with the change and no additional cost. Very happy with their service. I travel all over the country and find Enterprise to have the best employees of any company out there.

This place doesn’t even deserve a star. Last min. call to tell us our family vacation reserved van is not available. After they called me to confirm my reservation 2 days before my pick up and the van I wanted. Day before my trip they called and said its not available anymore. They didn’t even try to locate another for me. Never the less, I called around myself and in 15min. Found one at different enterprise location. Ryan was rude and full of excuses! No solutions! If you ask me they gave my reserved van to another person at a higher rental rate.

Great service, called hour after renting car and they had me picked on time. Called back needed extra day no problem. Will rent again

It’s a small location, but the service is good. Car selection is small. I got a car that was very smoked in, so I returned it a couple days later and was given a much nicer car as a replacement.

My wife used to rent from this Enterprise location once a week for a work commute (1 day rentals) until she was presented with a $ 400 claim for cosmetic damage to a vehicle that was returned in exactly the same condition as when it was rented.
My wife had always advised that on numerous occasions she had rented vehicles from that location with scratches and nicks, and that typically when she pointed out those scratches and nicks during the initial walk-​around inspection she was told that they do not need to be documented and not to worry about them.
To that point, it was raining on the day the vehicle involved in the claim was rented, and the rental agent basically decided to forego an actual walk-​around altogether in order to get back inside. Then, wouldn’t you know it… they try to pin a superficial cosmetic scratch on my wife.
So much for her repeated business for nearly a year, and she was told that this is why she should have been purchasing their insurance rather than relying on our own personal coverage. It came off as almost a shake down since we were exposed due to not purchasing their insurance (which, of course, doubles the daily cost of the rental).
Well, amateur attorney Jason got involved and contested the claim. I know that had I presented the issue to my credit card company they would have covered the expense up to my deductible so that ultimately we would never pay anything out of pocket for it, but strictly on GP I wasn’t having this. And, after a couple carefully crafted written messages were fired off to the claims agent citing the practices of the agents at this location and the apparent systemic issue of willful negligence, the case was dismissed.
Since that time my wife has successfully continued to rent on a weekly basis without incident at another Enterprise location. If considering renting from here, I suggest you follow our lead and look elsewhere.