Enterprise Rent-A-Car

Amazing experience, great staff. Awesome service and great sense of humor. Gino and Tiffany were great to work with. Will use them again. Add to that the free pick-​up or Über reimbursement and that sealed the deal:) Not sure what other negative reviews are about. My experience was excellent. Nothing more to say.

Love this company, and love this location! I snagged one of those amazing $ 9.99 per day deals, and the even gave me a ride to and fro. Super nice people behind the counter.

Very smooth process. No problems. Gino took care of me upon arrival and also when I returned car. Super fast and pleasant service at this location.

I rent from this Enterprise location on a monthly basis. I drive an older car, and often have to travel for business. They are convenient, because I live less than a mile away. The prices are competitive and I’m usually able to get a competitive rental rate (when I need a car to go out of town or if my car is in the shop). The employees are courteous; however, this location services several of the auto dealers on South Federal Highway and the dealer customers are given first priority. On my last drop off, I needed a ride back home (I was too tired to walk). They loaded me and the other customers going to Joey Accardi Dodge in the minivan. Even though I was closer and on the way, the agent advised me that I would be dropped off last, because the business customers took priority. When I rent from them, I usually try to get there as soon as they open, so I can get my car and be on my way. I have had more than one occasion where I had to wait at the location for more than an hour (due to the business traffic). Fortunately for me, my job work schedule is flexible and will allow me to arrive late (to work). If you need a ride to and from the location, be prepared to get there early or sit and wait.

Excellent customer service and inventory. Special shoutout to Ray Lewis for his top notch customer service.

Andrew, thanks again. Great customer service. Went to web site rented a luxury car. My car was in for body work, body shop owner explained his customers get a discount. When I went in to get my car Andrew promptly made the adjustment. The car was a infinity suv, really too big to drive around for one person. Called the company, Andrew called back, swapped it out for a Jaguar, nice!

This was the worst experience I have ever had with any rental car company. I called several times and couldn’t get through. The automated message keeps asking you to please hold but then after certain amount of time they drop you and hang up. That means that you lose your place on the waitlist. I waited about one hour total on hold during a variety of phone calls to this agency today. Finally, Kevin answered and put me on hold. He didn’t come back for over 15 minutes so I assumed he forgot about me. I hung up and called back. I kept going through the process of waiting and then being told that I was finally going to be disconnected. When I finally spoke to Kevin, and asked to be picked up, he said he could «pencil me in». I expressed outrage that he would imply he was doing me a favor after I had waited so long on hold and had to keep calling and keeping going back to the beginning of the line after being disconnected. He said that I would be picked up and that the driver would call me when he left the agency. He estimated that I would be picked up around noon. No one ever called and no one picked me up. The agency closed at noon and no one had the courtesy to tell me that they weren’t going to pick me up as they had promised. What made it especially annoying was that while on hold I listened to Enterprise’s outgoing message about 100 times because of all the time I had been on hold. It said, «We treat our customers like they should be treated. We’ll pick you up. We go the extra mile for you.» Those were 3 lies that I had to hear over and over again. This agency was horrible but I believe it’s a much larger problem with Enterprise. After I realized I had been abandoned and would not be picked up as promised by this agency, I tried the one on east Sunrise. They too had extreme wait times with the same issue of being disconnected after a certain amount of time on hold. They are obviously grossly understaffed. I wonder if this is an attempt on the part of Enterprise to save money.
I’d like to speak to a manager in the corporate office. I would never rent from them again. If you do, don’t ever let them put you on hold. They will never come back.

We had reserved for a rental at 9 am and since enterprise offers a free pick up service we called up a day before to reserve for a pick up on the rental day and we were told to call back at 8 am the following morning for it and when we called up they told us they will not be able to pick us up until 9 30 am as everyone were busy. We had to take taxi to the rental place and when we got there the guy at the front desk was not too friendly he just verified all the docs needed and gave us a chevy cruz. The car was pretty clean and nice. We asked for a GPS to rent but the guy said they were out of it. Since we were driving to Key West the route was not too confusing so we managed to work it out without the GPS. The location doesn’t have a key drop box for return. Since the branch closes by 6 pm there is no way to return the car until the next morning. We had to use the expensive Valet parking in our hotel just to park the car for the night.
I have had great experience with enterprise before in Montréal and LasVegas. They were nice enough to call us up the next morning as we had dropped off the car the night before and left the keys in the drop box. That’s why I was disappointed by the service this time. Hope the service at the location gets better.

Drove to three locations before they could find a car for me. The process took an hour and a half. When we finally «found a car» it was a mini van that wasn’t cleaned with an empty gas tank. The staff was friendly. I travel frequently for work. I usually use national but had turned my car in for service and was required to use enterprise. When given the choice I will always use National.

They may not have the largest inventory for walk-​ins but what they do have is a friendly, professional staff with THE MOST HONEST EMPLOYEES I’ve ever had the pleasure of meeting. On two different occasions, I inadvertently left valuables in the car I returned and both times they were found and returned to me. My iPad had a lot of sentimental value as well as monetary value and I can’t even put a $ value on my wallet filled with credit and identification cards. Thank you so much! You deserve much more than just my thanks! A grateful renter.

My experience with this location was nothing like the other reviewer. I rented a Toyota Carolla from them for a week and it was a great car, very clean (except for when I returned it), and was practically new.
The return was a snap too. Sometimes that can take forever, but it seriously took only about 10 minutes. I will rent from this location as long as I am visiting this area!

I just rented a vehicle for a week or two and the first one I was assigned was scratched up/​paint was chipping/​interior was stained/​dirty. I asked for another vehicle and the AC has been hit and miss.
A bit disappointed in the quality of the vehicle… but maybe that will convince me to go for the upgrade?
Rental counter reps were friendly, but haven’t returned my call regarding swapping the car out for something better.