Lakes Electronics

I can’t speak for anyone else’s experience but my Samsung 60″ TV (under factory warranty) had an intermittent problem so asked for a service call. Lakes called me the following day, set up an appointment for 2 days later, and completed the repair (replaced the mother board) in about 15 minutes. The TV works fine now. I had read all of the reviews so was concerned about having them do the work but my tech could not have been more professional.

This was the worst customer service I have ever experienced.
Samsung had to finally give me a new service center to seal with due to such a lack of professionalism from Lakes Electronics! The few 5 star ratings they have are obviously from employees trying to boost there rating beyond the 1 star they are getting from actual customers. If you are looking to use this company, don’t. If Samsung tries to put you service in through this company, tell them you would please like them to reconsider and give you someone else.

Have a GE dishwasher that would not dry. Called for service and this company was assigned to take of things. When the came out, the tech saw that the drain hose from garbage disposal was in it’s original position at the base of the cabinet (from the previous dishwashers). Told my wife it would not work and water would sit at the base of the washer and would not allow it to dry. Instead of fixing it he walked off saying it was not his problem we needed a plumber. So after coming home I fixed the «plumbing» issue and had to open another ticket with GE. This time they called my wife’s phone to confirm 3x’s. Which she returned the call three times. Needless to say no one showed up to the appointment. When I called to find out what happened, they put on hold for 20mins and then told me that they had called but we were not responding. I asked if they used the alternate number (my cell), the said they did but no one responded. When I told them there was no missed call from their 954 number the person hung up.
I called GE and reported this and they assigned another vendor as this one does not match the level of service GE normally provides. Horrible, horrible, horrible service.

It never got fixed despite repeated visits. Samsung was impossible to deal with. I threw it out and bought a new one different brand.

Samsung referred me to them with a case number. They never called back. Then I set up an appt and they never showed up. Let Samsung know to hopefully they stop using them.

This is THE worst experience I have ever had with a company. First, they diagnose I need a new part for my dishwasher! They bring it out, and it doesn’t work. I call for a refund on the initial sales call. They gave me back a whopping $ 50. They order another part (same one), and come back… guess what… it doesn’t work! The technician calls his «supervisor», and again they tell him it must be the part that he has replaced twice, because they get bad parts from Samsung «all of the time». So, they third time they come out, GUESS WHAT! SAME PROBLEM! IT OBVIOUSLY ISN’T THE PART THEY THOUGHT IT WAS~!!! I am getting my refund and on the phone with Samsung now… UGH!!!

What is truly astonishing is that SAMSUNG has selected this company as its authorized repair center for televisions. We have had non-​stop issues with our SAMSUNG tv and these yodels from Lakeside with the rude JASMINE are contacted to help us? After 3 phone calls to JASMINE, with her stating each time someone will call you back today, nothing.nada.nyet. No phone calls returned. I blame this organization, but I also blame SAMSUNG for wasting our time and having to endure such abysmal customer service from their authorized repair partner. And with a 1-​STAR average on Unilocal obviously we are not alone. Shame on SAMSUNG.

Two years ago I bought a Samsung refrigerator and already it has broke. I called Samsungs customer service and I have had nothing but trouble. They first referred me to their «Samsung qualified» refrigeration company, Lake Electronic, and they have also been terrible. Nothing but problems from the beginning. We have been scheduling rescheduling for the last two months and still the refrigerator is broken. Excuses have been: the part is been on backorder, the part hasn’t come in yet, that what they thought the problem was wasn’t the problem etc… Excuse after excuse after excuse.
Conveniently, they have been pd for the last 2 months. No one returned calls, no communication. When I called them to get some communication and find out what the status of parts were I was told by Mike in management if I didn’t like the service to go elsewhere. My husband took A day off only so that no one could even show up to service our refrigerator. Again no call no communication. I have been late picking up my children from school at least 3 times to meet the service people only to find out that the part didn’t show up or that the problem wasn’t what they thought it was. How is it that this is customer service? I have two children and a husband and it has been very difficult to feed a family of four with no refrigerator. We have lost food we have been buying ice to try to keep food good and continue to lose food due to the lack of temperature control. I am infuriated! It seems this company does not care. Only positive thing I can say is the worker they sent out has been polite and has tried to accommodate our needs
Can explain the process to us. My family only thanks him!

Called them to fix my dryer. They showed up an hour late. The tech diagnosed the problem in five minutes then went to his car and took another half hour to get and write up an estimate. 63.00 dollars for parts and 210.00 dollars labor for less than an hours labor.
Total rip off, horrible customer service on the phone, very non professional, and from my experience — not very honest business people!
I would NEVER recommend this company for anything!
Zero stars but I have to leave one in order to post!

Horrible company. I had them come attempt to fix my refrigerator. They told me it would cost $ 700 to fix, my motherboard, display unit, coils, basically everything had to be replaced. I went to get a second opinion, the other company came out fixed my refrigerator that day and only cost me $ 60. Do not use these people!

Slow and dishonest. Took a week to be called back ‘within 24 hours’. Had an agreement of cost share (Labor and call out them, parts me) prior to having them do anything. After they came and assessed the damage they charged the person that let them in a call out fee (Something that was agreed prior to the appointment wouldn’t be charged to me). I called for a refund and they flatly denied ever having agreed to anything.
Wouldn’t touch them ever again.

My Haeir Wine cooler broke down and I was given only 2 numbers for on site repair as it weighs nearly 100lbs and couldn’t be taken in. 1^st person I called said I lived too far WTH? I am 20 miles away… no issue moved on to Lake Electronics… Called operator is always busy always putting you never ending holds. Finally request person for Haier repair and turned to nice young lady who is always buried in calls as I’m on hold for 20 minutes or more or told to leave a message which is not returned.
Finally get through and told 1^st appointment is a week away. WOW but she can’t guarantee me a time but a two hour window AM or PM I request PM window 1 week later. day of appointment Serviceman «Santanna» calls says he is on the way its 810AM And I am not home and have requested PM window. He says and I quote «I can’t do a PM so you want to reschedule». I repeat multiple times i have a PM window he keeps like a robot stating I can’t do a PM. I ask who do you work for, independent or Lakes he says Lakes. bottom line He ultimately REFUSED TO COME AT SCHEDULED TIME.
I call back furious and it takes 7 calls to get to the «Haier» girl again who schedules me following A.M. Santanna shows up. looks at cooler calls Haier on phone and tells them problem… removes circuit board housing in less than 1 minute — Haier tells them Circuit Board needs replacement. HELL I COULD HAVE DONE THAT or BEEN TOLD THAT… — he calls lakes gives him replacement part $ 60.00 — LABOR. $ 255.00 ARE YOU KIDDING ME. he already had it undone in 1 minute it is 3 clips to pop out and plug in 1 to 5 minutes of labor $ 255.00 I told him leave everything as it is don’t touch anything HE REFUSES AND PUTS IT ALL BACK TOGETHER… I should have thrown him out before he touched anything further.
He charges me $ 99.00 for coming out which I didn’t authorize… and it will go against your $ 255.00 if you choose to repair it. I call 8 more calls following day to get to Haier gal who talks to owner who is willing to go down to $ 200.00 on LABOR LOL. wow thanks alot… I refuse all services and bid them good bye.
In short their customer service is horrible — as outlined they don’t honor appointments — and is basically a shake down as they have you over a barrel… with parts and labor…
Lucky for me this was a simple mother board… Went online found the part and had it 2 day delivered $ 60.00 — took me who knows as much about electronics as a monkey 3 minutes to unplug the 3 clips and plug in the new board and put the 4 screws back in… Cooler works like brand new…
At all Costs AVOID… Certainly not a reputable company.

My landlord took my air conditioner in for repair. It took over a week to resolve. No focus on customers. Tech only there once a week or something. Don’t bother.

Another customer who wishes she could give no stars… they are far from deserving any stars at all, in our opinion.
This company was assigned to us by Samsung when our washing machine stopped working after 4 months. The first time they came to the house, they were able to determine which part needed to be replaced and they scheduled an appointment to return in 2 days (a Friday). The morning of the second appointment, they called to reschedule for Monday. On Monday morning they called to reschedule for Wednesday. At that time, I went online to read reviews because the customer service rep was completely unsympathetic and borderline rude to me, on top of them having to reschedule TWICE on the day of each appointment. Upon reading the horrible reviews, I called Samsung to request a different company. We have been working with a different company (who, upon their first visit, noted that Lakes Electronics had broken a piece inside the washer), and it has been determined that we will need a replacement for the washer. When speaking with Samsung, we were reviewing the multiple service visits, and the supervisor at Samsung told us what Lakes Electronics wrote in their notes to them. They LIED to Samsung and told them that they couldn’t find anything wrong with the washer and that we called them a second time to come look at it, but we were unable to accommodate their service schedule, which is why we asked for a different company. Don’t miss that part — THEY LIED TO SAMSUNG! Why would they order parts for a washer that had nothing wrong with it? They also told me they needed to find a different technician because the first one they sent didn’t feel qualified to perform the service. How could I make this up?
Do not use this company!!! They may sell electronics and be good at it, but they are NOT a service center that is worth your time, money, and headache. The customer service rep actually hung up on us when we called them to find out what parts they had ordered for the washer. We told Samsung that this company should not be used to represent them in any way, but I see some new reviews as of late that show Samsung is still using them for their warranty services.
Horrible, horrible experience… stay away!!!

Refused to provide service after their technicians screwed up the last 2 visits. Refused to provide reason. Their staff is as incompetent as the Samsung products they service! Stick with Whirlpool or Maytag and avoid Lakes Electronics! My dishwasher flooded after «repair» because they did not reattach hose. Then the washing machine flooded 1 day after repair (2 floods in a week)! It hadn’t been fixed correctly.

If I could give less than a one Star I would. This is ABSOLUTELY the rudest, most unprofessional company I’ve ever dealt with. I purchased a Samsung Washing Machine 13.5 months ago and have already experienced a problem 3 weeks ago. I’ve been trying for 3 weeks to get them out to repair the Washing Machine (It’s not under a one year parts and labor warranty by 1.5 months.) However, through additional investigation, I discovered it is covered under a 2 year (parts only) warranty for Control Board Parts.
This company has done everything in their power to avoid repairing this washing machine (they are the local authorized representative for Samsung). After wasting 2 weeks getting a copy of the original receipt from Lowes (because it had faded out after 6 months) I finally called them back to schedule a repair, and they continued to insist that I’m not covered under warranty even though I read the warranty information from the Samsung manual. Once they realized it is covered under warranty, I tried to schedule a service call and they said the price for labor would be $ 275.00. I asked how could they determine this is they haven’t even come yet to assess the problem, and was told it doesn’t matter. I asked, «What if it only takes 15 minutes»? and was told, «It doesn’t matter, that is the price.» I said, Okay, I still need it fixed, and I’ll call Samsung to see if that follows their corporate policy for labor charged. I was then told that, «THEY REFUSE TO COME AND FIX MY WASHING MACHINE».
THIS COMPANY IS A COMPLETE JOKE AND THEY TO DO EVERYTHING THEY CAN TO AVOID WORKING ON WARRANTY ITEMS.
AVOID THEM AT ALL COSTS!!!

Their repair/​delivery van is parked in front of our duplex 7 days a week! It hardly leaves or the repair delivery guy never works… I should charge for the advertising fee. Who does business with these people?

Samsung’s representative gave me the number of Lakes Electronics. I called. I spoke with a woman for a moment, told her my problem – a stove that wasn’t working. She asked me to hold on. I held on through miserable music for ten minutes and then was disconnected. I called back got a gentleman told me I needed Nicole and she was still busy dealing with other customers, which was news to me. Wasn’t she already dealing with me. He asked me if I wanted to hold or give him my number. Since holding doesn’t work at lakes, I gave him my number and he assured me she would call right back. That was eight hours ago.

Oh My Gosh! These people are absolutely rude and incompetent. Please, do yourself a favor — do not even attempt to do business with them if you have a choice. They are rude idiots.
I was unfortunately stuck using them because of a warranty service I needed on a new fridge purchase. They are making it very difficult and very unpleasant to get the work done. Ann Marie kept saying I needed to provide proof of purchase. I sent her the exact email with proof of sale provided to me by Lowes and she said «Management says this is not proof of purchase». What? I bought it from Lowes. Lowes provided the proof. I forwarded that directly to them. Her emails were just so rude and uncooperative. The company is just absolutely incompetent and so unpleasant to work with.
I am still without a fridge, a week later!

Horrible. Just another poorly run company. The skipped two appts, no call, they swear they tried to call me. They lost parts shipped to them. the list of excuses goes on and on. Just try calling them at the proper number and see how liong you wait!!!