Latite Roofing and Sheet Metal

LATITE ROOFING — POOR CUSTOMER SERVICE AND INTENTIONAL MISLEADING
I was referred to Eric Caraballoso, account manager for Latite Roofing and was provided his cell phone number from a very good customer of his.
I called Caraballoso on Tuesday, 3−31−15 at 10:17 Am. He did not answer his cell phone. I then called him again at 1:42 PM he did not answer his cell again. Each time I left a detailed voice message. I tracked him down at 6:52 Pm. Caraballoso said he was on his way to a party that is why he had not called me back. I told Caraballoso he was referred to me and that I needed a new re-​roof with tile.
I asked Caraballoso if they did this type of work and he said, «Yes». I then mentioned that I had a time frame and only wanted them to come out if they could give me an estimate the same week as I was making a decision now. The appointment was set for Friday, 4−3−15 at 10:30 am because Caraballoso said he could not come sooner.
I then received an unexpected call on Thursday 4−2−15 at 12:15 Pm from Caraballoso saying he could no longer make it on Friday at 10:30 Am. Caraballoso said he wanted to come late afternoon or early evening on Thursday 4−2−15 or in the afternoon on Friday, 4−3−15. I told him to come Thursday and he said he would. Caraballoso was a no show. I received an email at 5:20 PM indicating he was late and was going to a 50^th birthday party. The email said I should call him Friday morning.
I called Caraballoso on Friday, 4−3−15 at 9:20 am and got his voice message. I again left a detailed voice message. Because I could not get cooperation from Caraballoso I then called Latite Roofing and spoke with Paula at 9:22 Am trying to get someone else at my home to discuss my roof the same day.
She told me she knew I had been speaking with Caraballoso. Paula then said Caraballoso was in a meeting until noon. I said can you get someone else to come to my home this afternoon. She said maybe. Then Paula said she would have Caraballoso call me the minute he was done with his meeting at noon. I told her that was fine but to just have him come to my house this afternoon as time was running out.
Caraballoso did not call me back nor did Paula to get someone out to my home. I called Caraballoso at 1:13 PM and he answered his phone. He said he went to lunch and Caraballoso said he was busy and then told me I would have to wait until at least 4−13−15 because he was going to Costa Rica next week. I said then send someone else out today. Caraballoso said that they work by appointments and it would be next week. I told him I had been waiting 4 days and had originally wanted the decision done by Thursday, 4−2−15 but had postponed it due to him. Caraballoso then copped an attitude and did not care that he had wasted my time knowing he could not keep the two appointments that were schedule at his convenience. Now Caraballoso left me hanging and became rude. Caraballoso was told of my plan upfront. Caraballoso had no intentions of keeping these appointments. Caraballoso did not care that I was waiting at my home for 4 – 5 hours on him to show up, which he did not and clearly had no intentions of. Caraballoso knew full well that he would not be in town next week when I needed to move forward. I found Caraballoso to be a bull shitter and very unprofessional. If Latite cannot get it right from the beginning then you can just image what kind of job they do. You will be calling and calling with no follow up.
This was a total waste of my time and very unprofessional. I actually reached out to Latite’s home office twice to get someone else out to my home which no positive outcome. Latite Roofing provides poor service and follow up and then refuses to fix a problem they created. Caraballoso is a poor representative of Latite Roofing. As a consumer others need to be aware of their negligence. This experience has cost me another week in delays.