Move it

Like everyone has been saying, this is perhaps the worst moving company of there! My only regret was not being an avid user of Unilocal when I used them a year ago. Even though there are only 5 reviews prior to mine, being that they were all negative would’ve been enough to scare me away. They constantly lied and made false promises. I wish they could be driven out of business altogether.

These guys are total and complete liars, they will lie straight to your face, they had me in tears every day for a month. They state they are not brokers, that they will personally complete your move, that packing and wrapping is included in your contract, that no changes will be made as to how much you will owe them unless your inventory changes. NONE OF THIS IS TRUE. Move It USA brokered my move out to Juan and Carlos of 5 Star Relocation/​Elite Movers/​whatever they’re calling themselves now in New Jersey, who picked up my stuff in Brooklyn, drove to New Jersey, and made excuses for over a month as to why my stuff had not been delivered to Georgia where it was supposed to arrive no more than 3 days later. They charged me an unitemized $ 200 in packing and wrapping fees and then added another $ 700 to the estimate Move It USA gave me despite there being no change in inventory. It took 24 business days, over 30 calendar days, for my goods to arrive in Georgia. My husband and I lived out of a suitcase, slept on an air mattress, and ate takeout every night because Carlos assured me every three days that my stuff would be arriving tomorrow. Robert Boni dodged my calls and told me I had to pursue any delay claims with Juan and Carlos. The number I had for Carlos and Elite Movers was DISCONNECTED the day after my goods were finally delivered. This guys are CROOKS and have ZERO MORALS. They act like all of this was out of the ordinary when in fact is their ACTUAL BUSINESS MODEL. Save yourselves. Do not use them. They are THE WORST.

They haven’t refunded our deposit of $ 799 after saying that they would. We canceled our move with them after they delayed our pick up date to the point where we had to cancel because we needed to get started at our new jobs in Texas (We started in Alabama). We’ve contacted them via email, phone, and left messages at multiple extensions. It’s been over a month since our move date.
Check all their BBB ratings at their different locations. Especially this one:

They told us their rating was «excellent»… haha. I guess they have low expectations for what excellent means (They have an F).
Also if you check their DOT number they have a fleet size of ONE. I think this means they have ONE truck registered and they have 15 complaints this year on a fleet size of ONE.
Save yourself. Don’t call these people. We ended up having to rent a truck and move ourselves at the last minute and are also out $ 799 at this point in addition to the cost of a do it yourself move. I wasn’t even available to help load stuff because I had already started work. My family had to take off work to load the truck, and they had to drive it 700 mi to Texas. And they can’t bother themselves to respond to an email. I’m now having to file claims and look into legal options.
Instead of going with Move it USA you could buy a nice TV and practice your skills with a sledge hammer. Or take the cash to pay your rent and flush it down the toilet. You could buy a few chrome books and toss them out of a moving vehicle. Or you could even go on a shopping spree on Amazon Prime day.

This is the worst moving company I have ever dealt with. My pick up was at 9am the movers did not show up until 6:30 pm. At first I was quoted one price and sent an inventory list as confirmation. Once I realized I would be moving more items I called back and I received a 2^nd quote. The customer service rep was supposed to send me an updated list with the added extra items after the deposit was made and he never did. My boyfriend paid the deposit and once they received payment I never heard from him again. I tried contacting him via email and phone. When the movers showed up they showed up with the initial inventory list not the updated list with the extra furniture. They moved us from Philly to Florida and once they arrived to drop off they informed us that they can not unload our items until we paid and to top it off they charged us a few hundred dollars more for extra items. How can we be charged extra for something we have already paid for when I received the 2^nd quote. This information was new to us because that is not what we were told over the phone. When they unloaded our furniture we had 14 items that was damaged. The manager is totally unhelpful telling us that we had extra items but not acknowledging the fact that we called in to add those extra items and that is why our quote went up. Do you think we would just choose to pay extra money unless we added the extra items? I have never seen anything like this in my life.

I had the worst moving experience ever with MoveIT. Considering them? Move ON. My pick up from storage was supposed to be between 1−2pm. They did not arrive until 6:30pm! Only a half an hour before they closed! My apt complex only allows you to use the moving elevator until 6:00. I had to BEG them to let me use it after hours. Thank goodness they did! I called numerous times for status updates. They would say they will call me right back. Ya, and hour later.
To top it off… Oh yes it gets better… The drivers show up and are told not to unload my stuff until they get cash or a cashiers check from me. I ASKED 3 people while on the phone on different dates how to pay. NO ONE said anything about CASH or CASHIERS check! So THEN I had to drive to the ATM before they would even unload. It is now almost 8:00 pm on a Friday night.
I could have moved my stuff myself in the 5+ hours it took them past the pickup time.
Go with another!