Ocean Point Resort

This is a review of the Tiki Bar on the property. I rate it 3 stars for how it was set up. It’s nice, clean, and is set up to do a smooth, volume business. It’s a nice amenity to the hotel. However, the two bartenders working Tuesday night August 7^th need retraining in basic service fundamentals. This was our dialog after I pulled up to the bar at 5 pm.
«Hi. What is the daily special?» I asked. I’d heard there are two drinks discounted each day.
The thin, blond bartender (name starts with a D), replied, «The daily special is discounted all day. I thought you came for Happy Hour.»
«I was wondering what the special was,» I repeated.
«I thought you knew what you wanted to drink,» she stated matter-​of-​factly. An awkward silence ensued as my wife and I pondered whether she was deliberately dissing us. We had walked up speaking to each other in Spanish. But I’m as gringo as can be, so it’s unlikely we were profiled by her. I asked again what the daily specials were.
I listened as I heard the uninspired specials in the bartender’s unenthusiastic voice. I made my choice — a Rum Runner — which I was asked «On the rocks or frozen». I chose frozen as 99% of Runners are.
The older gentleman working with her was just as awkward. Later, I returned and ordered another $ 9.50 Rum Runner. «Is that all you want?» he asked. Dunno. Was I supposed to get two? Awkward and unwelcoming sums up the experience of being waited on — rather, having your order taken — by that duo.
Long story short, bartenders are salespersons. Instead of «What do you want?» the salesperson asks, «How are you today? I love that shirt! Great Florida colors. How’d you like to try one of our colorful Mango Coladas?» Greet, engage, sell.
Servers need to be gracious and welcoming. As a consultant, I recommend a service class followed up with a coaching and training log that the server signs acknowledging that they have received the training. After that, follow-​up is done by employee warnings. If that doesn’t work, then its time to send the surly souls packing. Maybe they’d be better in Housekeeping?

No wifi, old tv, no hot tub! Everything they claim to have! Old old old restaurant. At least customer service was good.

Clean room, directly on beach with ocean front room and balcony. No frills. Decent Tiki Bar and great service from front desk staff. No wifi. Steakhouse on site was just ok. Booked on
for $ 60 a night, can’t beat it!

Clean. No luxury. Good for the price I paid

This place was kinda run down, there was a big dead roach in the bathtub. The property has definitely seen better days. The hotel next door had all the windows boarded up. The only high point is that it sits on the beach.