Sabrinas Atlantic Window Cleaning

So, we have used this company several times as they are accessible via Angie’s List. The first time, the price was a firm $ 99 per Angie’s List price guarantee. One of the inside clips on the window tx was broken, not a biggie. The guy left droplets of water, this was expected. His work was decent. We hired him again and there was a price discrepancy however, he agreed and the price remained 99. Fast forward to 2015, they do solicit often via tele marketing and we were familiar with their business. We waited until we were ready to have our windows cleaned. The washer was late and we waited. Upon arrival, not during the prior calls or making the appointment he advises us we have special windows. He states that in the ad it depicts size, framing and number of windows could effect the price. Why didn’t the person who scheduled the appointment advise us of such? Or, how about the one who confirmed the appt. Or the cleaner who was running late? Can you say, «bait and switch»? This is how it felt. So, to conclude he only cleaned the OUTSIDE windows and screens. He didn’t do the inside. This is poor business practice. The following day, the windows looked spotted.

Total bait and switch, I used them last year, they only did an «ok» job had to come back for a second visit to get it right. I live in a two story home, they did last year for $ 99. They called and said they would like to clean my homes windows again this year for $ 99 so I said yes. The first appointment I was called by the tech who was lost on the other side of town, then an hour later they said the truck had broken down and had to reschedule. Then on the reschedule day, the tech shows up and tells me he will only clean the first floor windows. I called the office and told thats all they want to do… TOTAL RIP OFF AND BATE AND SWICH, THEY KNOW THE HOUSE AND BID THE PRICE, AFTER STAYING HOME FOR TWO DAYS THEY WANT MORE MONEY? NO THANK YOU! review helps others learn about great local businesses.

SO… Sabrinas called me again. When I told the caller about my prior experience, she said the computer notes did say they had promised to do the job «for an extra special price». As a hopeless optimist with windows that could use cleaning, I decided to give them a chance to earn some Unilocal stars.
I scheduled for the next open day they had in my area and like the last time, the night before the appointment I cleared knickknacks off sills & moved furniture, trying make their job as easy as possible. Then about 8pm, the phone rings. Guess who’s callling? It’s Sabrinas. Seems the guy that was supposed to do my job for over a week suddenly has an emergency scheduled for the same time as my window cleaning. He can’t make it, but someone will call me back to reschedule. I was annoyed but didnt yell at them, I was actually laughing out loud.
Figured that was the last I’d hear from Sabrinas, but a few weeks later, I got another call from them. They said they were sorry for the last minute cancellation, but wanted to make it up by doing a ‘really extra good job’ & would throw in shower door cleaning as a bonus. Also, I’d get a special discount, too. So I scheduled for the 3^rd time & crossed my fingers. I did not move any furniture, however.
At the designated time, an older gentleman appeared. The service was originally offered at $ 119, but with my ‘third times a charm discount’, I was happily thinking of sparkling windows for a good price, but the man says he will have to walk around the house to get my quote. Quote? What happened to $ 119? He now says my super discounted price will be just $ 300, more than 2.5 times the amount I’d been told on the phone. Says I have french style windows, more windows than expected, etc. Mind you, no one ever asked how many or what type windows we had. And we have a one story house about 3,000 sf, not some large château. I asked about my discount & was told it was included in the quote. I politely declined.
I have since found a company that gave a firm quote of $ 150. After they’re done, I’ll let Unilocalers know how they did.

Reservation for 2pm. At 4pm no show, no call. Told if I wanted a firm time make a morning appointment.

This is the best window cleaners ever!! arrived @8:00 sharp very professional his name was Juan I would highly recommend this company and will definitely use them again recommend ed by angies list these othet reviews sound like another company NOT sabrinas excellent service!

Will NEVER use their service again. The windows were washed and looked ok before the sun hit them the next day. Called, complained, the guy returned but it was dark by then so he could not see how bad the windows were. Said they would call to set up another appointment. Still waiting. Stay away from this window washing service, they stink.

S just doesn’t get it. Why does she think it was OK to bump me from 11 AM to 2 PM to 3 PM and to 4 PM and then not show up at all? Would it have been wrong to ask one of her appointments the next morning, when I was available, to take the 2 PM appointment she offered me, when I could not be home? Why not ASK? Because that would be bumping somebody? Because their time is as valuable as mine? I think not. I think they were too lazy to ask another customer, and felt their take it or leave it offer was sufficient.

I would give a Zero if I could. Sabrina’s contacted me by telemarketing. I thought they were worth a try. I really like to support the businesses in my area and will in the future. They made an appt. with me and called 2x to say the technician was delayed. An 8 am appt. turned into 2:30 pm. At 2:30 the technician showed, looked around and said he could not complete the job before dark. This was two days before Thanksgiving. He told me he would be there 1^st thing the following Monday between 8 – 9 am. At 9 I called Sabrina’s number in Pompano. The receptionist said that I was not on the schedule and she would call the tech and she would «call me right back». I told her my situation and appreciated a call back as this was the second day I had set aside to have my windows cleaned. Forty five minutes went by, no call. I called back and she answered again. She told me, «I could not contact the guy in your area». (I am making all the effort to contact this company.). She said she would see what she could do to «work me in some time». I told her that a telemarketer had called me and to please take me off the «list». I am going local to a business that has been around for 40 years.

A company that relies on robo-​calls in order to drum up business, IMO is not trustworthy. I had to file an FTC complaint and place a block on their phone number as others have as well by doing a search. This needs to be addressed by the ownership!

I have used this company for the last few years, originally found them on Angie’s List. I’ve had some really good window cleaning techs from Sabrina’s Atlantic Window Cleaning, who have wiped down the window sills and sliding door tracks to just average ones who leave dirty water spills on the sills and floors and don’t touch the tracks. Either way, it’s better than my having to climb ladders to do the many windows in my home. They do wash your screens and clean the windows inside and outside. Pricing is good and the workers always show up, though recently one of the guys arrived 1 hour late (but he was very apologetic and professional). They call you every few months to let you know about special offers.