Secretary of State

I tried to renew my license at this place and then instead of receiving my license in the mail I received a notice stating that there was some kind of an error on their part and that I’d have to go back again to have the process redone.

This location has been closed. Went there today and it is a vacant building.

The long line moved pretty quickly, and I feel they have a pretty good way of making it move along. However– rude and mean people working here, except maybe one person. (Which is the guy That helped me thankfully!)

I am normally very reticent regarding going to the DMV. This was one of the best experiences I have ever had at a DMV. Great attitude from the staff, and even though crowded I was not there more than half an hour. Keep it up!

The lines in here are crazy!!! But… They got the people right out the door and quickly!!! When I went in, my estimated waiting time was 54 mins, I was out in about 30 mins. Anyone who goes to the Secretary of State knows that, that is record time. I would go back and recommend this location to anyone.

I’ve been here at least twice since moving back, and this place isn’t so half bad. I come here mainly because their open on Saturdays, and I can take my time getting in and out versus having to race here on a weekday.
Granted, this place isn’t in the best area, but it’s quick and efficient. I really like coming here because of that. Place is clean, staff is friendly, and overall a generally positive experience.
Granted it’s been some time since I’ve been to other locations, but the staff here really does mean business. I got here 10 minutes before they opened at was out by 9:20 AM. The place is only open from 9 – 12 on Saturdays, but it’s totally worth it.
the down side? I tried to reserve my place in line on the computer before I went, only to realize that they gave me a Monday reservation versus a Saturday. I don’t know if I did it wrong or they just don’t do that on Saturdays, but either way, kind of annoying.

One of the few SOS in Michigan where you can get your papers apostilled. It was super busy and super slow!

Best Secretary of State EVER! They are one of the only locations where you can print a car title. The ladies working were very helpful, kind and quick. Also, the people watching is fabulous. I know the location isn’t in the best neighborhood, but if you are close, this is the office to go to!

I’ve been here several times, and both times it has been amazing. The first time I had to get a replacement driver’s license after having my wallet lost, and the second time to change the title on a car. The waits were always minimal, and the staff always extremely courteous. I remember both times bringing a book to read, and neither time actually getting to read it, because my number was called after about 5 minutes.

This is a very large SOS office located at the edge of Pontiac close to the Auburn Hills border. I dreaded coming here when I had to get a state ID card and when I FINALLY switched my plate over from a FL to MI one after living here over a year. Probably not legal, but I couldn’t let go my very last connection to having been an official Floridian outside of my unemployment benefits currently being issued from there. :-)
Even though there were tons of people the times I went to this SOS, after I got my ‘deli’ number the wait wasn’t too terrible before I got called up. Maybe 15 – 20 minutes at the most. Over time, I’ve learned that the trick to having an okay experience at the DMV is to have THE WORST possible expectation and outcome going in. Start in the basement (a shitty, dark and hellish one) and there’s really nowhere to go but up.
It wasn’t all unicorns and rainbows though. I clearly reviewed all of the info that was to go on my new ID card and gave my okay. The print/​input confirmation that I had to sign off on showed that I was 5′ 5″ instead of my actual height of 5′ 2″. When I pointed this out to Lance, the detail oriented and efficient civil servant attending to me, he said something to the effect that weight and height change all the time and I could correct it (YEARS) down the line when I am supposed to renew. Dumbfounded by the stupidity of Lance’s statement (that at age 30+ I could miraculously grow 3″ then shrink back down), and getting the picture that he wasn’t too interested in fixing his mistake, I acquiesced and left. The other super annoyance was that I had to wait for my new ID (and later license) to come in the mail. Over a week! Grrrrr. I was used to getting these on the spot down in FL. They take your pic, print up the license or ID, and hand it to you when you pay your fees.
Now that I think of it, there were a couple of other plusses. If you don’t have all of the needed documentation, you are given a kind of express line form that allows you to bypass the deli ticket line and get on a different line to complete your business from where you left off. I didn’t know I had to have a copy of my DETAILED FL driving record to get my MI driver license and plates so I had to go home and get buy it off internet from a 3^rd party vendor and go back. Again, I started in Satan’s basement, so par for the course. The other highlight is that they allow you retake your head shot if it’s not all too cute the first time around. The overall fees weren’t TOO horrible either.
I have also been to the SOS office in Clarkston to take care of some other business and that happens to be a smaller, nicer and calmer location. I recently heard from a cashier manager at my local Meijer that there is a special secret SOS located behind the McDonald’s in Highland just north of M59. I will attempt to seek that one out if I am forced to visit a dreaded SOS office anytime soon. It would def. save me a bunch of gas in the process.