Pizza Hut

Went to do the survey mentioned because it was just that bad. However apparently your website and survey system is not operational. What a surprise.
Ordered online, garlic knots pizza, looked good. About 5 minutes after ordering, the restaurant called and said they were out of the pizzas, would I like a stuffed crust instead. «Sure, that’ll work.» 45 minutes later my phone rings, and it’s the driver saying he can’t find the house. I give clear instructions, and he replies «is there any way you can walk out to the driveway and wave me down?» Resisting the urge to get my emergency road flares, I went to stand on my driveway with a flashlight while looking and on the phone. Of course he passed right by, but what I didn’t expect was for him to stop in the road a block down and REVERSE THE ENTIRE WAY BACK. This is on 39^th street, fairly busy road.
Driver finally pulls in, gets out and I greet with «how’s it going?» He never leaves more than 3′ from his car. All I get is a glare. I guess sometimes greetings are lost on some people. He then holds out the receipt for me to sign, which I do and even tip him $ 3 thinking maybe he’s just having a bad night.
No thank you, nothing. Takes receipt from my hand, sits back in car and shuts the door. And what did I get from this experience? See photos below. Cold, flat pizza. Completely unacceptable #pizzahut

Worst customer service ever in history. My pizza was supposed to be delivered by 11:20. Around 11:35/11:40 still no pizza so I call. Man who answered tells me «I’m waiting on a driver you can just come get it» I ordered delivery because I couldn’t pick it up I want it delivered. No sorry no we apologize nothing. Pizza finally showed up at about 12:15 and it was cold so I had to reheat myself. Terrible horrible awful!!!

This was the worst experience I have had in my adult life! After calling to check on my delivery because it was 30 min late, and then offering to pick it up myself. We still waited 45 min, and got no pizza. We wound up making sandwiches. I will NEVER order from them again!