The Shade Store

I have nothing but positive things to say about The Shade Store’s customer service. I have a blackout shade in my bedroom and I was so satisfied with it that I ordered new shades for my living room.
I ordered the shades online and when they were delivered, I was dismayed to find that I had stupidly and embarrassingly put the length and width measurements in the wrong boxes. Instead of ordering long and narrow shades, I had ordered wide and short ones. Horrified with myself, I called The Shade Store immediately and instead of making me feel worst than I already did, the customer service representative was super understanding and helpful, and worked with me to figure out a financially-​fesible solution to get the correct shades. Most companies would have made me purchase entirely new shades, since it was my own fault, but not The Shade Store — from my interactions with them, it is very clear that The Shade Store truly cares about customer satisfaction with their product.

Great design, selection and service! If you are fortunate enough to be in the vicinity of one of their stores, go (the displays are beautiful)…but if not, don’t let that stop you from ordering. In-​store and online, the staff is friendly, knowledgable and helpful, and samples and catalogues arrive quickly. My salesperson, Lynn, answered every question and followed up on every request I had. I am very happy with my purchase and my shopping experience with The Shade Store. I highly recommend them.

Indeed this company is as good as it gets. Great product that arrived timely and professionally packaged. The color chart on their website is very accurate on my monitor and my swatches proved the point. The hardware is first rate and heavy duty yet doesn’t look bulky. Super easy installation so my husband says… I’ll be recommending this company to friends and businesses alike. Thank you for all your hard work and for getting what customer service means.

Love my new Roman shades! Ask for Lynn, she was so helpful!

Love The Shade Store… found them last year online… they immediately sent me a catalog and all the samples I requested. Because of a minor setback I was unable to finish my project of new window treatments till a year later. I than started shopping and had another company come to the house to give me a quote… I showed them what I wanted from the catalog… well they had very few choices to choose from… and the cost was unbelievable! I decided to go back to The Shade Store only to be pleasantly surprised that they had opened up a show room downtown! I immediately went down to take a look and loved what I saw… a huge showroom with so many choices! I med with Trina and picked out what I had chosen a year earlier. And the cost was $ 1900.00 less than the other company! Wow!!! They were delivered to the house and we had installed two days ago… I am so pleased! Exactly what I had envisioned! Thank you Trina and The Shade Store!!!

We purchased a new home with LOTS of windows. It’s modern architecture and we added a lot of personalization. Our first order of custom blinds came from a competitor of The Shade Store and it was an expensive disaster. I am so glad we only did the master bedroom with them!
Being stung once we decided to do a small order with The Shade Store. Our representative Nissy was patience, understanding and knowledgeable. When she didn’t know the answer she took the time to find out. The order came in and was much easer to install than our previous order was… And the mounting hardware was clean, elegant and simple; no need for us to want to cover it up.
After mounting we had two minor issues and Nissy was able to put us in touch with someone at The Shade Store who knew the simple fix and provided it in a PDF which was incredibly easy to understand.
We just placed a second order of some very unique roller blinds which match the bold colors in our home perfectly. Nothing any of their competitors had even come close to this solution. We are very excited about this order and know if there are any problems The Shade Store will have us covered.

My wife and i loved the experience we had with The Shade Store. Every person we spoke to was very patient and helpful. Their customer service was absolutely flawless. Nissy especially. She listened to everything that we needed and helped us make the decisions that worked best for us. Her knowledge made things quick and easy. With all the options and combinations that there are, this was hugely valuable and appreciated. This is the only place that I will ever go for window coverings in the future.

We have been looking for shades for our three French doors for over a year at many places, including Lowe’s and The Home Depot. It wasn’t until I came across the web site for The Shade Store that I actually decided to move forward. I liked the wide selection of products, I really liked the prices when compared to what I was seeing in other places, and once I started working with them, the service was amazing. In looking at the web site I had an idea which product we wanted — but after speaking with Cindy at The Shade Store, she sent me eight different swatches so I could really see what I was choosing from. That helped us make our ultimate decision — which was different than what we were thinking from looking at the web site. Then I got in touch with their local installer to set up an appointment for measurements. He was very nice and professional, and arrived early! The order was placed, and in almost exactly a week, I received my order. I have already contacted their local installer again, and he is coming on Monday for the installation. Working with The Shade Store, Cindy and Rob, the local installer, was a breeze and put an end to more than a year of thinking and planning but holding back. I highly recommend The Shade Store based on the incredible service and, in my opinion, great prices.

We were really pleased with every detail of our Shade Store order. The product quality, shipping efficiency and customer service. It was a great buying experience plus the website is easy to navigated, well designed and color correct. I’m looking forward to my next order with The Shade Store!

I will not only return for my next project but this merchant will be recommended to all that will listen. Yes, their product is great but the customer service takes the cake! When a person here says «we stand behind our product,» they truly do! Alexandra C. went ABOVE and beyond any customer service I have entertained. The Shade Store keeps very accurate records and responds to emails/​calls in the same day in a highly professional manner as well.
I initially contacted The Shade Store via Live Chat and spoke with Lori B. When I found out was located in the Port Chester store I then made a visit; however, she welcomed me to visit the SoHo store as well. After placing the order, I worked with Alexandra C. when a slight discrepancy had to be rectified. Again, I cannot speak enough to the professionalism of Alexandra. It is so reassuring to know in this day and age that there are people who will work with you to the end, and Alexandra is one such person.
I am very happy with the product — the Ultimate Solar Shade — which I might add, is made in the USA! Cheers to the entire team at The Shade Store!!! Thank you!