Mountain Propane

I am supposed to be on auto fill so that we don’t have to be concerned about monitoring the tank level. I always have to call because Mountain does not do their job. Called last Monday and told them I was below 20% and was told they would be here by Friday. Well, it is Wednesday the following week and still no propane. Time to end the aggravation and go elsewhere since Mountain isn’t interested in long time (5 years) customers who have always paid on time.

Their front office people need some lessons in customer service. It is not appropriate to yell, swear, and threaten to have a customer removed from the property just because the customer is disputing the bill. She got mad that she had to repeat herself three times. The manager is nice, the guy who did the work did a good job, but when trying to deal with the front office, it is completely inappropriate the way they handled the situation. Good thing we own the tank and have options on where to get our propane from.

We have used Mountain Propane for many years, but several years the locally based company sold and since then it’s been a nightmare. Their billings are so screwed up that I was told to ignore what the bill said and just make my budget pay payment. My budget pay monthly amount has gone up over $ 150 in two years. That’s an over $ 1800
a year increase. I’m looking for a new supplier.

Mountain Propane is the worst place to do business! They will not work with you at all. I have been with them for several years and always paid my bill then I had to file bankruptcy and even though they were not included they penalized me for it. It became a c.o.d. but they would not do partial fills. So I get money put on account and they let my tank run out of propane anyway on the coldest days ever. I have kids at home but they don’t care. When I can I will be changing company’s. Do not use Mountain Propane they have bad customer service!

We have had Mountain Propane as our propane provider for over three years. Although it was the company that serviced our house prior to when we bought it, we kept their service and have been quite glad we did.
Mountain Propane offered us the option of leasing or buying our reserve tank. Initially we leased the tank but bought it during our second year. At the time, I didn’t think to as for a discount as the tank was in place and had been used since 2004 rather than being new. I’m not sure if the discount (for the used tank) would have been available.
Mountain Propane offers excellent service… we call them when the tank is less than a third full and they bring in their delivery truck on their next service date for the area. We get the bill in the mail shortly thereafter. This «no waiting around» for service is quite helpful as our Port Townsend days are very full with activities and it would put a definite chill on them were we to have to wait for the service truck!
Staff at the office is very friendly and serve-​oriented. I’ve called many times from California without the account number. The staff has been able to «find» our account and set up a delivery date promptly… all done in a cheery manner. The company also offers an emergency service which (fortunately) we have never had to use.
There are several other propane companies in the area. Each (I’m sure) has its attributes. But we’re sticking with Mountain Propane as they have treated us well.