Port Jervis Auto Mall

Bought a new 2015 ram 3500 pick up truck from Port Jarvis Auto Mall this time last year. Had an amazing experience from the salesman up to the finance manager, that’s been there for a long time. We for sure will be driving the 2hrs. it takes from Millstone NJ again in the near future for a commercial dump truck. Can’t say enough about them… just wish they were closer to my area is all!!!

I recently bought a car from this place. It had a small amount of rust on the rear
panel of the Honda. When I went to have the pictures taken they had informed me
of this & told me that it needed to be addressed.
I took the car back, they had blamed me for the rust on the rear panel of the car.
Bottom line & moral — GET EVERYTHING IN WRITING ! TRUST NO ONE WHEN IT
COMES TO BUYING SOMETHING !
Furthermore when you get a second hand car — bring your camera & take pictures !

We all know car dealers are a headache. I’ve bought from here and it was a great experience. My sale guy is Chris B he is upfront and honest.

This dealer needs a total restructure. The sales people are rude, the service department is horrible. There is no consistency.
I bought a journey in 2013 for my wife and we went to the same dealer her friend went to. The sales staff initially were really pleasant them the price discussion came up. There was no wiggle room. No discussion just the stated price no other deals. Tried to walk out and the wife wouldn’t let me.
The car didn’t have a working entertainment system. I brought it back 3 times and they didn’t get it right till a fourth time. Then after countless times of long waits they got that fixed.
Every oil change takes 4 hours as I have learned unless you tip the staff which I will not do!
Today I am on my 6^th hour of waiting for new tires and a wheel alignment. This is the last time I will ever come here. These people suck! RUN from them.

I don’t get this teams mentality, but we didn’t get the rave reviews mentioned… maybe we weren’t their type of customer…
Anyway we drove all the way from Pennsylvania shuffled between 3 sales people and given a new guy, who was actually rather frendly and knowledgable, but maybe we took too long to decide on purchase of a new 2013 jeep– guess they need you to decide on a quick purchase in 5 minutes. Anyway, after we decided the sales manager or whatever his function to the company with his 10 years listed experience listed on their site slams the door in our face and is yelling at the sales guy «Are they buying or what” — like my first first reaction was WTF?!!
The professonilism that seemed to be there went straight out the door after that.
Then this very ancient Bruce person who works the numbers is questioning us with our financing which was approved elsewhere and why not go with their financing– guess he didn’t like our response that we were good with our approved loan with our bank, then the kicker the price of $ 26,000 surprisingly went to $ 32,000 and he’s arguing that what we saw was inaccurate and I can’t let you leave here with the price which is clearly listed on the website still at $ 26,000+ adjusted price. Totally perplexing situation and the poor sales guy just shaking his head and mortified of what was happening. I mean what better example of a bait and switch and just the mannerisms towards the end was so unprofessional!
I mean a wasted trip, and sale as we were ready to put down money (notice I did say put down money) and get the ball rolling…
Either fix your website and be clear when you articulate your product and more forthright or BBB awaits!

I purchased an SUV from this dealership. It’s been two years since we have had the car. We have had no problem in that time with the car. The process was a bit stressful. I have not bought a car since 2003. I came in with my own financing but that did not work out. Simply because I did not want to put any cash down. I wanted to finance everything.
While I feel that I got a good deal on the car and that the car is in very good shape. I do have some things that I take issue with. Our salesperson while a very nice person was not completely knowledgeable about the car we were buying. He knew some basic stuff but not much. My second issue is that I wish the finance person had contacted me as soon as they realized there was going to be an issue with the bank that I chose to finance with. I do not like surprises and frankly I like to do my own research on a company prior to doing business with them. The bank I ended up using through them ended up giving me a better deal than the original company I chose.
I would definitely recommend them if your are looking to buy a car. They do not use any high pressure sales tactics, the cars are in very good to excellent condition and they let you take the car on long test drives. You will not believe how many dealers would not allow me to test drive the vehicles, wanted a deposit before the test drive or limited the time I had to test drive it. I will definitely be back to purchase another vehicle.
Thanks to Rico, Chris R. and Larry.

best place to get your car amazing service everyone is very friendly and work with you. Put it this way they don’t want anyone to leave with out you having a smile and my can runs amazing!

Excellent service and great sales staff, I’ve been a customer for over 14 years and I highly recommend these guys, especially if you have credit problems!