Air Masters

Contacted them by phone on Tuesday and web form on Wednesday. It’s end of day Thursday and they haven’t so much as contacted me to schedule an appointment.

I had a Lennox furnace and air conditioner installed by Air Masters and I could not be happier! From start to finish everyone I dealt with was friendly, informative and professional. And Air Masters gave me the most for my money as well as finding me a number of rebates. I have already noticed how more efficient my heating is and I am waiting to see what my PSE/​Cascade Gas bills are like-​as I am sure they will be going down. Thank you everyone at Air Masters for such amazing service and such a positive experience!

I scheduled a service for my furnace with Air Masters. They said the technician would be at my house between 11:00 and 12:00. The office called to let me know when the technician was on his way and he was here at 11:09. The repair was simple, painless, and he was out the door by noon. Great service from Air Masters.

Our furnace did not come on after we returned from a 2-​week trip. Air Masters gave us the lowest bid and had the most positive reviews, so we didn’t hesitate and were not disappointed. Their repairman, Tony, came exactly on time, quickly found the problem, and replaced the faulty part. He was friendly, courteous, efficient and tidy, and helped us with other advice. We would highly recommend Air Masters.

Given the unusually hot start we got to summer was compounded by the fact we have a new born (and a 3 year old); we were not fairing well in the heat. We had always regretted not having central air installed when the house was built, so it had always been on our list, albeit the bottom. Well, couple a week straight of 90 degree weather and a new born fighting a fever, our priorities quickly shifted.
I found Air Masters here on Unilocal,among a few other top rated installers in the Kitsap and/​or south sound region. Walt arrived onetime and walked through our house conducting what appeared to be a thorough analysis of our air handling situation. After asking me what I was looking for (see: heat pump with the benefit of cooling) he started to lay out my options.
He pointed out that my current furnace was not very old, and of a type that I would not see any efficiency gained over installing a heat pump given I was already running Natural Gas with a rather low monthly average bill. He suggested that since I was primarily concerned about cooling my house for the kids, that a straight up AC unit would be best; as well as, less expensive than upgrading to another furnace and then adding a heat pump (where’d I’d spend more than I would likely see a return on investment over the next 10 – 15 years). My current furnace was efficient enough to heat and strong enough to add a [Lennox] AC unit; however he quoted both solutions (furnace/​heat-​pump then just AC), the difference was night and day.
After entertaining a few other contractors, I promptly signed a contract with Air Masters and they scheduled me for an appointment. To my surprise, a week later they had a cancelation and asked if I’d like my installation a week early; I gladly said yes and took the day off work.
The installer and electricians showed up on time and got straight to work. They took care to insure the installation was as neat and tidy as possible. They opted to go under the house with the AC stuff, and through the attic with the electrical to keep the side of my house as untampered as possible. The AC installer was a one man show and had it done by 3pm. The tech arrived 2 hours later to charge and test the system and we were good to go.
I chose Air Masters based on: cost, the Lennox brand and the time and expertise Walt presented when he was here. I am glad I went with Air Masters over the other contractors who bid the project. They were on time, professional, checked in enough to show they cared — without coming across pushy. They made my residential project seem as if it were just as important to them as a lucrative commercial job. The end product looks great and is keeping my family cool and comfortable.
I would choose them again, and plan on them doing the yearly maintenance on my system from here on out.

Kyle was the technician who came to the house–
It was awesome that we weren’t left waiting around for him like you do with most service calls, he showed up when they said he would. He was extremely knowledgeable and friendly… He even put covers over his shoes to not track in dirt–
The cost of repair was to be expected when servicing a furnace. But Kyle suggested things we can do to lower cost in the future with maintenance –Very honest which is appreciated.
I highly recommend this local shop

We received quotes for over 5 other companies and «Air Masters» came in at the lowest. They were in and out within a day and we were greatly pleased with there service. However, what impressed me the most, is that when summer hit and we used the AC, we noticed a leak. We called them and they took responsibility and accountability for the problem and fixed it. YES, that is what a company should do, always!!! Unfortunately, We all know what a rare case that is becoming in this day and age! So, would i use them again, or recommend them to my friends and family? YES! Because, low prices and fast service may bring you customers, but what keeps them for years to come is integrity and great service!

Great company and great follow through. They gave me the best bid for new unit in our Chiro office. Air conditioner works excellent. Give them a try for sure I am glad I did.

Installation was completed on time and on estimate. The guys who installed the heat pump treated my home as if it was their own. They left it as if they had never been there, clean and neat. I highly recommend these guys. They provided estimates at three levels and helped me make an informed decision.

Wonderful company if you need an emergency visit like we did! Our furnace died on Easter Sunday and it was getting cold in our house fast. My husband spent several hours trying to find the problem hoping he could fix it himself, but eventually he realized we needed a professional.
We called every «24 Hour Emergency» heating company in the phone book and Air Masters was the only one that answered our call and said they would come that day even though it was a holiday. We did have to pay a little extra, but it was well worth the peace of mind that our family would have heat that night.
Our total bill was about $ 265, which isn’t terrible for an emergency call on a holiday. The technician was very nice and professional. He walked my husband through everything he worked on and showed him how it was done. If our furnace ever dies again I won’t hesitate to call Air Masters.