Needed emergency service. The service was amazing and quick, not only did they need to fix another companies mistake they charged a very reasonable price. Honest company that I will be using for all my future needs.
Z E.
Rating des Ortes: 4 Port Townsend, WA
I’ve used these guys a number of times and have had a good experience every time.
Gordon F.
Rating des Ortes: 5 Olalla, WA
Completely happy with the customer service and competitive prices at Custom Hearth. I had a problem with the circuit board in my Pellet insert and the staff there was helpful, knowledgeable and friendly about helping me get it fixed. One of the techs there took the time to explain exactly what was going on with my stove and what it would take to fix it. I’ve been in the store several times and always leave there with a good feeling which is important. Custom Hearth gets a definite thumbs up from me… gordon
R B.
Rating des Ortes: 1 Bremerton, WA
I give this company ZERO stars. I would never use, recommend or tell anyone to use Custom Hearth. I bought TWO stoves from them and it was a NIGHTMARE from the start. Horrible customer service, Horrible installation crew, and to top it all off, installed all the venting and piping wrong and for three years I have been wasting money on heating the outside thanks to their inability to know how to install propane stoves and piping. BEWARE!!! You WILL be sorry if you use this company