Sprint Store

This store has to be the worst store I have ever been in. The music is so loud you have to yell over it. The employee’s flat out lie to your face and Frank the store manager is not even close to professional or manager material. I was scammed by one of the sales people when Iopened my account, only to find out about it when I got my first bill. Too late to cancel my account. STAY AWAY FROM THIS STORE. I will be going to a differnt company in two long miserible years.

My review concerns an unprofessional employee at the Sprint Store 9223 US Hwy 19, Port Richey, Fl.
After being a Verizon Wireless customer for 14 yrs, I decided to switch to Sprint Wireless for their advertised «CUT YOUR BILL IN HALF» promo.
I went to the Sprint Store at 9223 US Hwy 19, Port Richey, Fl. unfortunately I was directed to a Sprint lead employee with the «initials CG».
After approx. 40 mins with «CG» confirming that my monthly bill with 2 standard wireless lines with 1 gig of data for each free phone would be under $ 100.00 a mo. on a plan that employee «CG» said only he could do.
Within 24 hrs. I called the Port Richey Sprint Store to speak with «CG» regarding phone questions, he was not available I was told… so I called the Sprint C/​S 1−888−211−4727 and a C/​S Rep. answered my questions within minutes,
I also asked the same Rep. to confirm my billing paperwork from 24 hrs. ago.
To my dismay the Sprint C/​S Rep. said my bill will be $ 180.00 a mo. (not counting the «new customer charges» on the 1^st bill) coming from the Port Richey, Fl. Sprint Store. I was being charged for 9 wireless lines with data and a plan that was never discussed with me plus additional charges not authorized by me.
I complained to the Sprint 1−888−211−4727 C/​S Rep. and she connected me with a Sprint Supervisor named Robert who actually knew what he was doing and did amend my plan and billing…
I made two major mistakes… #1… was to go to the Sprint Store at 9223 US Hwy 19, Port Richey, Fl… #2… I left the store «without» a hard copy of the wireless plan and amt. we agreed on because the employee «CG» said he would need more time to finish the paperwork and he would email the final paperwork to me by the end of the work day. It never happened!!! No email ever…
Everyone, do yourself a favor, stay far, far away from the Sprint Store at 9223 US Hwy 19, Port Richey, Fl, especially the store employee with the initials «CG» .
I decided to stay with Sprint Wireless because of the good folks at the Sprint 1−888−211−4727 Customer Service and I do have better wireless quality with Sprint in my area.