Elli Boutique

Awesome clothes… always get a ton of compliments! I owe this the Sandra, just a wonderful, helpful lady who really know’s style. Often she makes suggestions to try something new and to my surprise it always looks fantastic! Thank you Sandra.

The clothes are really cute! The shopping experience is horrible. They need to fire that lady, whatever her name is, who is so intrusive and rude when you shop. She won’t leave you alone and she follows you around forcing you to try things on. She is aggressive and makes you want to put everything down and leave. I have complained about her multiple times and it seems like others on this review have as well. When I complained they gave me 10% off coupon but I honestly have not returned to use it. I used to spend hundreds there multiple times a month so they are definitely losing money by keeping her.

They must have changed management, because the service now is terrible! I have long been a customer of Elli Boutique. I have lost of family members that visit from out of state, and each time they come, I bring them here. The previous manager I would see when I came on Wednesdays, was very pleasant and helpful. She would try to understand your style, and make recommendations. She told me she was one of the people that helped the owner pick inventory for the store, and would apply any discounts she could if you made big purchases. She was also very appreciative of our purchases. THIS IS NO LONGER THE SHOPPING EXPERIENCE.
Now there is a lady named Sandra who works in the store, who seems to think her job is twofold: 1. Try to bring you everything in the store she can, and convince you «It’s a good price». And 2. Avoid applying any discounts. Despite having an unpleasant experience a couple days prior, I brought another one of my sisters who was not there. The sales lady initially said she would honor the Free gift promotion for day, but then took it back and said that though three purchases were made, she would only allow it for one. Despite her saying thank you, she did not at all behave like someone who appreciated our business at all!
It is a shame, because I do think the clothes here are very cute. Wish they would bring back the other salesperson.

Love the place and the customer service. The clothe they have is very exclusive and priced right. Their attendants are courteous and friendly. The owner is always around and Sandra is very helpful! Sandra not only shows me the new stuff but she knows my style and will pull the clothe that best suits me. I would give it a 10-​star rating but 5 is the max!

Never go into this store as the owner/​main sales person is a thief. I was there with my daughter while my daughter was shopping and I got a call on the phone. My daughter got 2 shirts worth 26 and 25 dollars. The sales lady thinking that am stupid or too busy to pay attention charged my card 182 dollars randomly and hoped to get away with it. She folded the receipt and hoped I wouldn’t look at it. When I confronted her she started fumbling and freaking out that she was caught. She kept apologizing and was very obviously shocked and didn’t know how to get out of it while I quietly stared at her. She was forced to return the 182 dollars on my card and actually added the correct digits and re charged me for the correct amount. I felt very violated and in fact this is probably illegal and they should be reported and am sure they have done this before and gotten away with it. Never go in there!!!

I love this store! And I don’t care what anyone says, I love Sandra! She shows me things that I might miss, people, you don’t have to buy everything she shows you! I’d rather have someone willing to show me things than some young girl ignoring me because she’s on her phone. It’s a great store with great prices !

I came here last minute to pick up a cute outfit for the weekend. The clothes were super cute and the prices were good too. The location is great. Easy parking. I will definitely be back to get more great pieces for my wardrobe. Love it Thanks

Looking for a pleasant shopping experience? Want to spend your day off or lunch hour casually perusing trendy clothes and accessories? Then DON’T come here!!! Not gonna lie, yes you will spot that suuuuuper cute clutch that may match lots of your outfits, or that PERF jumper you saw a blogger wear on YouTube last week… AND we all know that most of these boutiques get their items from Santie alley, but this one seriously doubles, triples, and yes I’ll say it, even QUADRUPLES THE PRICE of the item!!! In addition… you will have an extremely PUSHY sales lady complimenting e v e r y s i n g l e thing you touch… whether or not you were considering buying it or not.
«You will get lots of compliments» is a favorite saying she likes to repeat over and over.
«Get this and this I give you $ 10 off»
I finally bought some shit just to get her off my back!!!
PS
Found a jean jacket they sell for $ 70 at at different store for $ 28.
Just stick to Fashion Q ladies. At least them Koreans mind they biness.

i typically would never write a bad review on somewhere that I’ve shopped at for years,
But I’ve been coming to this establishment since they were in the Topanga mall. Recently i came in and spent over 200 plus dollars and as i was exiting SANDRA which is what I’m going to assume is her name asks me if she can ask me a question and i quote goes «why do black people call white people crackers» as a young African american woman i was dumbfound and shocked i had called the store numerous of times trying to reach the owner to discuss this issue because i no longer felt comfortable returning a few of the items that she had given me the wrong size to so now 2 weeks later i sucked up my pride and just went in and when telling the same woman who not only insulted me but half of my friends and family that the sizes weren’t correct and i would like to exchange them for something else looked at me and said there nothing i can do and that is store policy. Was it store policy when you asked me the most inappropriate question so me fuming at this point bring up what she said and she tried to deny it only because there was another woman standing next to me. I’m beyond shocked and offended and would still love to speak to the owner.

This would get zero stars! I don’t know the rude ladies name but I’m assuming from the rest of the reviews it’s Sandra coz it certainly sounds like her ! She def needs to be fired
She is so unbelievably rude and a liar and I have gona from shopping in their twice a week to never going back., I went to get my nails done next door and it’s amazing how many customers felt the same! It’s a shame the owner doesn’t realize how much business she is Losing just from this woman

cute store but Very pushy sales lady. mthink her name was Sandra. Clothes are looking very cheap. Must have changed buyer because are not very cute anymore. Won’t be back.

I literally made a Unilocal act just for this experience. If I could give zero stars I would. I just left the store and was «greeted» by Sandra who I guess runs the store but doesn’t own it. She first insulted me by trying to tell me I looked like a size double than I am, then was trying to ask me if I was sure… Then apologizing for not trying to insult me. I said I did not want to buy jeans here, specially from her now and said I only buy designer jeans. She then went on a rampage saying the jeans I buy from Nordstroms is from china and their jeans are designer brand. She started speaking in another language loudly enough so she knew I could hear. My husband was appalled at how she spoke down to us and continued to do so. Please fire Sandra, and maybe I will come back.

Lovely boutique with amazing customer service. I had previously seen a dress there that I loved and called in to have it placed on hold. Irina made sure it was reserved until I could come in over the weekend to pick it up. They also suggested a few additional styles that I ended up loving also.
This is my new favorite store in the valley and I can’t wait to see what they have in stock next time I stop by!

This upscale neighborhood boutique has a great selection of currenty trendy clothes for women. I bought a few outfits for my wife and teenage daughter and, believe it or not, they loved them. Frankly, I can’t take any credit. The owner, Tami, (who is also the buyer) made recommendations and selections. She was right on! It made my job so much easier. Not only was the clothing selection wonderful but the prices were quite reasonable. I’ll definately come back!

Awesome styles. Great service. The sales reps get it! The owner is a fashion genius and the sales girls are helpful. Great place for holiday shopping.

I visited Elli with a female companion of mine a few months ago. When we entered, we were immediately acknowledged and greeted, which is always a good start. We were continually assisted throughout our time there, without having to catch the attention of their staff, as they seemed to always know when we needed their assistance. Very helpful young ladies, particularly Tami and Milena, who went above and beyond the «call of duty», so to speak.
I’d say the selection and style of clothing was appealing both to myself and my companion, who happily put me through a small shopping spree that day at Elli,
We’ll be back.

Where do I begin? They are so Rude. The first time I went there, I was the only one in the store. The lady was talking on the phone and completely ignored that I was there. Never asked me if I needed help or acknowledged my presence. As a business owner, I could NEVER do this to a potential customer or ANYONE for that matter. The second time– there was a different lady behind the register and Ignored me as well. Shame on me for giving them another try! They are so RUDE and I will never walk in there again. My advice to Elli Boutique– Have a meeting with all staff members on Customer Service 101, otherwise your business is headed for disaster. I don’t care how cute your downtown LA clothes are, I will never purchase them from your store.

Love this place! great selection and merchandised very well. I’ve only ever seen one sales person, but every time I go in, she is always extremely helpful and friendly, she does an amazing job! even when it’s busier, she makes sure to check on every one in the store, without being pushy about it. I always leave with way too much! :)