Design Within Reach

At this furniture store I feel like a kid in a candy store. I go around and drool over all their stuff, its all so nice.
The furniture is all high end designer. The furniture you see knock offs of elsewhere. It is decidedly modern. Though some of the pieces have become classics.
Everything is well made. The kind of stuff that will last you for years. This isn’t IKEA and nor are the prices.
The staff are always friendly and helpful. And if you get on their mailing list they will send you notices of sales.

Patrick Chapman at the Portland DWR is amazing! He has given us outstanding service from the first time we walked into the showroom. He has kept us informed all along the way and follows up quickly on all our questions. The white glove delivery was fantastic and we are thoroughly enjoying our new furniture. I recommend DWR highly!

Had a great experience here buying an office chair. I had looked everywhere for the perfect one and couldn’t find it until DWR. The only thing that’s kind of frustrating is that I was told they only needed my email address to send my order confirmation and shipping details, but now I get emails all the time from one of their personal work emails so there’s no way to easily opt-​out without being a jerk. :(

I purchased Globus Chairs + Eames Table and was taken care by Stacy. She is exceptional at both understanding my needs and helping me to make selections with a great personal touch. I am so lucky to have Stacy who is knowledgeable, friendly, extremely helpful to make sure i have a great experience.
She provided me a super quality customer service which i never ever experienced and I have to say, It’s hard to find people like her anymore! Can not recommend her highly enough. Thank you so much, Stacy, you are the best!

Gregg Ritchie at the Portland DWR is awesome. He was able to order a bed from another designer at a lower overall cost + white glove delivery – it was as smooth a process as I could have imagined. Plus, the designer in question has a reputation for terrible customer service, so we were able to avoid them and work directly with Gregg and DWR, who were wonderful throughout. Thanks Gregg!

I live in far northern Minnesota. The nearest dwr is 4 hrs south (along icy winter roads). I was convinced the on-​sale twilight sofa/​sleeper was just what I want for my new house that will be built this spring. But I needed someone I trust to check it out in person for me. A practically-​life-​long friend from the mountains near Santa Cruz, CA, was going to visit a daughter in Portland. I asked if they would check out my sofa at the local dwr. They did and pronounced it perfect for me. I corresponded via email with Gregg Ritchie at dwr Portland to place my order. He answered all my questions promptly and was most courteous, professional, and friendly. That same day I ordered (just an hour of so after i ordered the sofa) the Sapien bookcase I’ve long had my eye on. I feel like I have my very own dwr ‘professional shopper’ now. Hah… My Santa Cruz friend is working with Gregg now, too. The twilight sofa/​sleeper made its way from Kentucky to Minneapolis to Duluth and finally to me in Bemidji this afternoon. It’s gorgeous. And will happily coexist alongside the Noguchi coffee table I purchased 10 yrs ago from dwr. I can’t wait until it’s time to order a Womb chair from Gregg!

Have to update my post on Design Within Reach — the employee previously mentioned that dropped our case and did not followup on our broken lamp apparently left the company and we were very well taken care of thereafter… terrible turned to fantastic customer service, thank you!

One word… Amazing!!!
I’ve always wanted a Noguchi table and when I finally moved into the neighborhood I decided this was my chance! You only live once right? I called the store to find out details about delivery and timing. Stacy helped me and set me up in the system even though I wasn’t ready to make the purchase. A month later when I finally came in to pay for the table Stacy remembered me. I looked around a bit at other furniture and everyone was so friendly! There is an excellent display in the showroom with so many options for all rooms in the home/​office. This is a great place to browse and try out very unique furniture. Who knows… you might find something you just can’t live without!
Stacy especially was helpful and very friendly. I plan on contacting Stacy for any new pieces I need for my new space. I ordered the table in a walnut finish. I love my new table and white glove delivery was great!
Thanks Stacy!!!

We ordered our chairs, and they were ready for delivery within a week. Unfortunately the delivery windows available (9am-​1pm or 1pm-​5pm) were incompatible with our work schedule, so we asked for everything to be delivered at the DWR studio (for $ 10 more, we did not mind paying a bit extra)
Everyone has been very nice, Ayana was incredible at sending updates on the order. We are very happy with our purchase! Already saving for more furniture porn!
Kudos to DWR for outstanding products and even better customer service!

the showroom is large, open, and well lit with plenty of natural light. the products are nicely displayed.
I worked with Kristie to redecorate a room in my house and she was helpful, knowledgable, and a very easy person with whom to work. she was incredibly prompt, quickly responding to my phone calls and emails.
the custom pieces arrived individually, but on time, by white glove delivery. I am very pleased with the overall experience.

The staff gets four stars. They are super friendly and knowledgeable about the products they carry.
Two stars for the price. Design within Reach is a misnomer.
Form does meet function at this higher end furniture store. Unfortunately, their prices aren’t as accessible.

I had a great experience at DWR. I spend a lot of time at the computer and finally decided to invest in my health and get a better task chair. I had already done a lot of online research and felt fairly prepared and educated on the subject, but Stacy still had a lot of insight to offer and was a pleasure to work with. She has a long history with a lot of the products and loves to share that knowledge. I troubled her for loaners several times before finally deciding on the Herman Miller Aeron. She was always accommodating and willing to go the extra mile. Stacy represents what customer service should be. I’ll be passing on her name on with pleasure. Thank you Stacy!

Amazing, swoon-​worthy (expensive) furniture and home goods. Timeless for good reason.
I know there is new staff since many of these fairly outdated reviews were written — ask for Kristie and I guarantee you will be taken care of.

Stopped in to check if I could get a replacement foot for my Eames chair (which I have looked for everywhere to no avail) and was surprised that not only was Stacy able to order me one on the spot but also gave me a new appreciation for my chair by educating me on the finer points of changes in the chair throughout it’s 50+ years of production. If only I’d asked at DWR in Portland first I would have saved myself alot of time.

Surprised they don’t charge admission at the door.

Great stuff but staff is very poor, to the point of snobs. This aint NY city. Go online you can get much better information and service than in the store. This was my third visit, all unimpressive. will not return.

Avoidance Within Reach. Cool stuff. No doubt. Fantastic expensive furniture. Staff SUCKS. Are these people on commission? Do you want to sell your furniture? Perhaps we didn’t look like we had money? Granted it’s kind of tough to tell in Portland. Anyhow we had come in to look at Herman Miller office chairs, and an office chair is one of the few pieces of furniture one might have a lot of questions about. The two girls in there completely ignored us, basically just walked right past us and continued rearranging whatever they were rearranging. No entry greeting, no exit greeting, and poof… we and our money were gone.

The woman who used to own our house keeps getting catalogs sent here… it’s not really a problem unless one considers the environmental implications. Still, some of the stuff is fascinating to breeze thru’ & certainly gives a glimpse into a world I don’t have going on (single woman, clean house, no pets…). The catalog for this shop has been drooled over for 2 weeks now & we do need some items. While I walked past the Berkeley version of this shop several times a week, I never went in. Today, I decided to check it out. I considered it a sign since the only parking space for several blocks was right in front!
Everything in here is museum-​worthy. It’s beautiful, & timeless. It holds up well, yet, it IS very expensive. It’s difficult to consider a purchase here in these economic times despite the fact the items I lust over will last far longer than I will. I realized I needed a much stronger lighting situation next to our bed. I think I’m getting to the point where the «mood lighting» is swell, but to read bedtime stories I need a strong light! Found one here! It was more than I wanted to pay, but the design, the quality, & the functionality will make it pay for itself several times over within a short amount of time.
The woman who helped me was very personable. I didn’t get a ‘cold vibe’ as mentioned in another review. While we can’t frequent this store, I got a lot of good ideas & I liked the place!

Wow, talk about cool shit.
Now let’s talk about the price tags on that cool shit.
This place is just where all those Pearl District and West Hills Mid-​Century Modern homeowners go to furnish their oh-​so minimalistic abodes.
I wish I could be in their club. I would love to have a fresh Bourgie Table Lamp in Clear acrylic, but for over $ 300.00, the future looks bleak for my décor.
Alas, I shall continue to comb through the ads on portland.craigslist.org’s furniture section for used versions of the DWR items at a discounted cost. But, so far, even if it’s on craigslist, it’s still marked down to a bloody fortune.
I wipe a single tear from my eye…

Über cool and super chic home furniture.
Very cold atmosphere. Insanely expensive.