Discovery Gardens Family Childcare

The care our children received was pretty good. I really did enjoy our preschooler’s teacher. She seemed to genuinely care about her kids and enjoy being around them.
However, my permanent impression of this business will forever be tarnished by our experience with the owner and her ethics. If it weren’t for my comment above I would give this business one star.
We were required to give a 30 day notice to end our contract with discovery gardens, which we did. The way our online payments are set through our bank and not knowing what our prorated amount for the month of July would be, we allowed for the payment for a full month to go through to avoid a late fee. My husband communicated this to the manager of that facility and she didn’t seem to see a problem with this, as in we should have the money we didn’t owe returned to us.
I called the owner at the beginning of July about this. Not only did she not call me back but when i saw her a full week later she acted as if she may not be able to return our overpayment to us. She said the contract we signed didn’t allow for «refunds» and gave me some kind of song and dance about how difficult it is to do this with payroll, IRS, etc. She also mentioned she thought it was strange that we made a full month’s payment. She had no problem cashing our check though without checking in and asking. I immediately went and looked at our contract that night and it said nothing of the sort. Just refunds for regularly scheduled days.
Anyways, she actually had the nerve to be rude to my husband later that week when he asked about it. She did tell him it would be 30 days to see a check. My husband said he was writing that down and she said to him «I don’t care».
I emailed her to confirm the day we would expect a check and, of course, she didn’t respond.
I am appalled by her lack of professionalism and business ethics. She acted as if she was entitled to the money, which was a decent chunk of change. What is worse, this isn’t a business i had my car fixed at or a place i had dinner; we trusted her with the most important things in our lives, our children. If she treats parents this way, i can only imagine how she treats her staff as well.
I am extremely glad our children’s care are not being entrusted to her business and management anymore.

My daughter has only been at discovery gardens for a few weeks now but it already feels like a second home for her. She looks forward to going to «school» and seeing her friends. We were immediately welcomed to this caring facility since the first day. It’s so nice to be able to drop her off and not feel guilty because I know she’s getting great care and feeling so welcome. She doesn’t even fuss when we leave.
The staff is phenomenal and is always willing to help out with any questions or concerns that I may have. They really take an interest in my daughter’s well-​being and development. I could not ask for a better place to care for my child while I’m at work.