Door Pro America

going through Costco, they assigned Door Pro America as our partner for new Garage Door + installation in our rental home in Portland.
Initial sales interactions were acceptable and the installation went as expected.
11 months after installation, the door became broken and required emergency repair. I contacted another company to assist (it was an emergency and time was critical and I did not have Door Pro’s information available).
I attended the inspection of the door components and installation during this repair service. It was obvious (and confirmed) that the springs were not properly calibrated (putting too much pressure on the door opener), the wheels were cheap and stuck on each groove, the tracks were bend-​able with the human hand. The pins were not affixed with lugs (all but one had already fallen out, thank GOD we caught this before something terrible happened), the flashing was installed too close to the door, such that the flashing was «sucked up» into the frame during every door opening (putting more stress on opener and flashing), and the door frame wood was untreated wood and unpainted (we immediately paid for a different contractor to replace the wood with properly treated wood and painted to match the door.
After repairs completed by a local company, I elevated these concerns to Door Pro America with one request — to fund the out of pocket expense for the repair of their sub-​standard work ($ 194). They advised that any other company would «up sell» me and they would not fund the repair. I inquired why «up selling» would be required when an 11 month installation should never require repair of this level at all.
In any case, my review of Door Pro America is that this is a company that is competent enough to be a vendor to Costco and that their initial activity seemed acceptable. Their consulting as to quality of components (wheels, tracks, etc) was absent and the actual installation was sub-​standard by way of the lack of securement of the door (missing screws), no calibration of the springs and improper installation of the flashing.
Buyer beware.

We purchased our new garage doors thru Costco.
Within two days after we request for a quote, Aaron from Door Pro Garage, contacted us and walk us through the process. He’s very knowledgable and he took time in explaining garage-​stuff to us. :)
When our garage doors arrived at the warehouse, he called us and scheduled the install. The installer was punctual and courteous, we were surprised that it took only one installer to get the job done. No scratch, beautiful garage doors.

i had these guys put in my garage doors today love them theyre awesome

Very responsive company. Sales person Aaron was very pleasant and knowledgeable, installation experts Carlos and Jacoby were not only skillful but also as friendly and engaging as it gets. Our old garage door got stuck before the scheduled day of installation, and Matt the manager was willing to come and help us pull it down, demonstrating kindness and care for his customers. Then an old cabinet was in the way and it was discovered that it prevented installation on the scheduled day, so they obligingly rescheduled on another day at no extra cost.
Very happy.

We had a very knowledgable rep come out, measure everything, and give us a run down. If anything they can be too many options that might be nice. We picked a combo that installed looked amazing. The installer was punctual, they suggested some regular maintenance things to do to make it last. Appreciated that.
The garage is noticeably warmer.
I would recommend them highly.
Not too expensive.