Dosha

Have visited dosha, in various locations, multiple times over the last few years. The experience is always «fine «and never amazing. The most recent visit to nw was an example of this.
The staff greeted me politely and took me straight up to change. They then seemed to forget my first service, a brow wax, almost skipping it to get me back to the larger service. First hiccup.
The aesthetician was great, and worked quickly to get the result I wanted, and was great about ensuring I was satisfied. Win! Thanks!
Then I was led back to a sorry little sitting «room» that’s more like a chair in a hallway, right up against the full window to the street. Odd. Definitely Ok to wait for a few minutes but not the kind of spa retreat where you want to just drink your tea and relax for very long.
My masseuse, Leaf (sp?) appeared right away, and whisked me to the vichy room where I would experience the «dosha» massage. Basically their signature treatment that combines massage, exfoliation, and powerful warm water pressure. Leaf did a great Swedish massage, very appreciated as I had arrived in back/​shoulder pain. Overall I liked the treatment, but the vichy room needs a hook for replacing the robes and towels to gracefully exit.
Speaking of hooks, that was the theme for the last visit. Upon return to my changing room, there was again, no hook. But this time it had been ripped off the wall. There were telltale holes, but nowhere to hang my towels, clothes, etc. The room was such a metaphor for my experience with this spa. One thing is amazing (gorgeous shower! Great massage!) But the next is downright shabby (holes in wall, forgotten service).
Thankful that my recent visit had quality services, and only minor or cosmetic problems. But when promising your customers a luxury experience, the small stuff matters.

I will not be back, my husband bought me a prenatal massage and pedicure. The massage was a joke, she cut it short because I was about ten minutes late trying to find parking. And it didn’t really feel like she did anything? The pedicure was okay, a little awkward because I was still in a robe sitting next to a couple who were in street clothes. The stereo system for music wasn’t working??? Which I think is always relaxing… and important to have at a spa. The building felt run down and dingy. After my services there was no one to get my stuff or walk me out? I was disappointed how un-​relaxing it felt. You could also hear every conversation going on while in the massage room.

Terrible experience. My girlfriend and I were there for a girls weekend. They were very unfriendly, did not present themselves professionally. The building is run down and the restroom was not clean. We both had pedicures and the bench is uncomfortable, there is no massage — even the massage for the feet was quick. They rushed to put our shoes back on and get us on our way… We were not encouraged to sit until they were dry. I will never be back.

This place screwed my little sisters hair up SO BADLY. She is so sweet and non confrontational that she didn’t demand her money back. But I will from here on out, ALWAYS DEFER PEOPLE from going to this salon and every Aveda salon. This kind of customer service (or lack there of) is UNACCEPTABLE and will never be recommended by me or my friends. I am an NFL wife and all the new girls that come in to the teams I am affiliated with, will never hear that this is a place to go. I cannot believe how they treated my sister. What a joke

I like Dosha and have been going there for a year. the spa is generally good, but the changing rooms are dirty. The floors are grimy, caked in dirt especially along the walls and in the corners. I’ve mentioned this and been assured by the desk people that they will look into it. hah! there is dust around the changing room doors, especially at the top. Paint chips abound. I am waiting to see a roach or a mouse…
However, the showers have just had their floors regrouted. Hopefully, the changing rooms will experience a healthful update. As of now, I won’t take a shower there. Not on your life. I don’t want an infection.
I also won’t book over the phone again. the answering service (wherever they are) are really snotty. I book my next massage while I’m at Dosha. I don’t call.
The massage? If Joelle wasn’t so damned good, I’d go elsewhere. She really knows her stuff.

I love the service I get at Dosha. Erika is such a great stylist and has a great eye for detail. She is super friendly and bubbly and has great «chair side manner». They also do nostril waxing which many places do not. I highly recommend Dosha, especially Erika for hair and Tia for waxing.

The manager here — wouldn’t give me her name — was most unprofessional and rude. Did I say rude. I went in to buy hair and skin products, I had questions regarding a skin lotion, she answered in a snotty I could care less attitude telling me and everyone else that they did not stock the product. I told her I had bought the product just the week before at that location and again she said ‘NO you did not’ and sniggered to the other employees. I asked for the manager and she responded ‘I am’ to which I let her know I was going to report her to her manager for her rudeness. She responded,‘I could care less’. I had frequented that store often but not again. She is an embarrassment to Dosha.

I have been coming here for years for pedicures. It’s bit of a drive but worth it– I don’t like the places where the staff speak in another language and use dish soap to clean your feet. This is a luxurious experience– love the tea, Aveda products and the pedicures last and are well done. I’d rather pay a little more and speak English with staff that care about me. Will continue to get my once a year pedicure here!

Nothing spectacular. Building felt run down. My massage felt like my tendons were being shredded, and not in a good way. My sit and style was just blah. Pedicure was good, surprisingly. But the benches you sit on are super uncomfortable. I like Aveda’s attempt at earth friendly. My facial was good. There was weird pounding noises brought my facial and massages that were unnerving. Construction? Their downstairs lobby needs some seating. Their quite relaxation area needs major updating. I am hoping it had mirrors glass while I sat in my robe on the second story facing a busy street. Not relaxing at all. I would absolutely not classify this as a spa. This is a SALON not a spa.
Waste of time and money unless you have one specific person you like.

My husband bought me a gift certificate for a Spa Sampler (Massage, Facial and Pedicure). When I arrived they didn’t seem to know what was going on. The reception girl took me upstairs and no one was there to greet me, so she just kind of stuck me in a changing room and showed me where to wait. Very awkward.
The massage. Ugh. First of all it was a male masseuse and I feel they should tell you when you book if it’s someone of the opposite sex. I am very uncomfortable with a male masseuse and I don’t think he was comfortable either because he barely massaged my legs and didn’t go anywhere near my hips. The room was cold and the table was freezing; no heated tables, just a thin sheet over a vinyl table (big thumbs down). The masseuse struggled to give firm pressure. Every time he would press down he would shake which was not relaxing at all. His fingernails also pressed into my skin a lot (ew!). It was the most uncomfortable/​unrelaxing massage ever.
The facial was the best part of the day. Lindsay was my Esthetician and she did a great job. I was more relaxed during that than my entire hour massage. The only negative (again) was the cold vinyl table. Seriously, we’re naked except a thin wrap, turn off the A/​C and get heated tables!
After the facial I was told to get dressed and wait for my pedicure. Wait a minute! What about a relaxing steam, what about a day at the spa? It’s just one thing after the other and you’re out the door.
The pedicure was okay. Whatever they used to exfoliate my feet and lower legs burned the crap out of my skin. The final pedicure result was nice, it’s lasting me a while.
I will probably never go here again. I am a member and Hand & Stone and I will probably just keep going there. I didn’t get the «Spa Experience» I was hoping for at Dosha.
TIP: They also don’t validate parking so try to find street parking

SO RELAXING! From the second we walked in the staff was friendly and accommodating. My mom and I went in to get pedicures on a Saturday afternoon and although NW 23^rd was crazy busy, Dosha was so relaxing. They take you upstairs for services and seat you in a very comfortable waiting room with tea and snacks. The two women that did our nails remembered my mom and everything they had talked about in the past. One of the best pedicures I’ve ever had! Usually I squirm during pedicures because I’m afraid they will hurt my toes, but the ladies here are true professionals. I love the way everything Aveda smells, so of course I was obsessed with the massage oils and products they use. The price is pretty steep, but when you’re treating yourself you should pay a bit more for a better experience.

I have been a very loyal Doscha client since the 23^rd & Glisan store opened, but I’m very disappointed in my last few visits. I’m also upset because of an emailed advertisement I just received from Doscha today, which Doscha now refuses to honor!
I have never gotten my hair done at Doscha, so when I got an email offering a cut & color for $ 110+, and color lasting shampoo & conditioner for 1^st time hair clients I called to make an appointment. Unfortunately, I was told by the booking manager the advertised rate was a typo, and Doscha will not honor the price as stated in the advertised email.
This is the straw that broke this camel’s back.
My last visit wasn’t great. I’ve been purchasing facial packages for years. I already visit Doscha on NW 23^rd 1−2x per month. Despite the aging building, I was looking to get my 1^st cut & color from this place to consolidate my beauty routine. I’ve had my nails done here and wasn’t impressed, so I have that done elsewhere.
In one of the spa changing rooms the shower head chrome finish is flaking off, the valve works poorly and is physically broken, and the grout has come out on the floor and walls. I’ve been in each of the rooms many times, and they are all falling apart.
The shampoo and conditioner were empty in the changing room I was in, which is normal for this place, so I got out of the shower soaking wet looking for an attendant, no one responded to my calling, so I took some products from another room, and then I dried off with a wrap as there were no towels available.
Now, I know things break down from time to time, like when the sound system was down, when the steam room was out of order, etc, but this particular property really needs to improve.
I’ve noticed an overall decline in the building over the past couple years, but the lack of product and attendants available, and now the false advertising. Something is wrong with Doscha.

Pluses: Very nice and luxurious, nice people, fairly reasonable prices, fun all-​day selections from massage to facials to brow wax, love the steam room and all the Aveda products.
Minuses: Very snippy and condensing receptionist/​scheduler on the phone, who I think services all the Doshas. She also gave me the wrong prices — she said a manicure was $ 25 and they told me at the salon it had been raised to $ 30 when it was time to pay. The pedicurist was really nice but totally butchered my nail art 3 times– the little flowers were runny and lumpy and ugly, but I finally just left because she was nice and I didn’t want her to have to do them again!

Manicure was OK probably will last because I did shellac. Pedicure was terrible. Polish was chipping before I got home that evening. I guess I get to go buy polish tomorrow and re-​do it

Had an incredible facial with Lindsay today. She’s professional, fun, knowledgeable & I feel so good about my skin! Go see her

I was very skeptical at first, I’d heard it was expensive and the stylists were very uppity but that was not my experience! My stylist, Taylor, was an absolute doll! She was very thorough, made sure she understood my wants, we had a great little chat and I LOVE my hair!
I have had the same stylist since I was a toddler but she recently moved to Vancouver and as I have a little one, it’s just not convenient. I have a coworker who goes to this location and thought I’d give it a shot and am very pleased!
Yes, they are pricy but only if you’re comparing to Great Clips. There are different levels of stylists, and cuts range from $ 40 – 80. Now, I wouldn’t pay $ 80 for a haircut but $ 40 is very reasonable and quite an average price these days.
I also loved that this location is 2 blocks from my work, so I was in and out in a lunch break!
I can’t wait to return for my trim!

Downgrading my previous review. I previously rated Dosha with 5 stars, as I really do believe it’s the best deal in town. You get an entire day spa experience (steam room, soaking pool, private shower/​changing area, use of Aveda products) for the price of a massage — a very reasonably priced massage, no less! A Dosha massage makes for a lovely solo spa day.
However, the customer service/​booking team is ridiculously bad and completely unacceptable.
First, every time you call to book an appointment, you feel like you’re putting them out. They treat you like it’s an imposition you’re calling to make an appointment to give them your business.
But here’s the real kicker: there have been at minimum three occasions I’ve had appointments with one massage therapist, only to discover they switched me to another therapist without a heads-​up. To clarify, they do send an email reminder 24-​hours in advance, which is when you are notified your appointment is no longer with the person requested. You then have to call to rebook the appointment with the correct therapist (seriously, no online booking?!) and wait additional weeks for requested massage therapist’s next availability — all because their schedulers screwed up and don’t have the decency to even bother feigning regrets.
It adds insult to injury that the schedulers could not care any less. They are unapologetic and frankly rude. Had the schedulers even once apologized for the inconvenience, I never would’ve bothered writing this review.
Every experience I’ve had with the staff at Dosha in-​person has been absolutely great (save for the massage therapist in NW who will not stop talking the ENTIRE TIME, I thought we agreed this was supposed to be relaxing?!); however the customer service/​booking team leaves much to be desired.
A massage is a rare indulgence I occasionally treat myself. I will no longer be spending my hard-​earned money at a place that doesn’t feel bad jerking me around. A loyal, long-​time customer no more.

I love spa’s. I love everything about them. Massages, facials, soaking tubs, steam rooms, mani pedis, make-​up, hair… What I don’t love, is paying a «Spa Price» and not getting the «Spa Experience» which is what has happened my last few times at Dosha.
I understand that appliances break down, it’s part of running a business, but another part of running a business is having clear communication with your customers.
Case in point:
A few months ago, while receiving a massage and facial, the music system was broken so my massage therapist and esthetician had to use their personal cell phones to provide relaxing music for the service… This sounds fine, except every time they recieved a phone call, email, or other alert, the music stopped. (Awkward silence…)
My last visit, more recently, was a massage and manicure on my birthday. I showed up early for my appointment to use the steam room before my massage (the main benefit of booking an appointment at Dosha instead of a standard massage therapy office), but the spa host walked me back to the changing area without mentioning the steam room. I brought up my plan to steam and was told «uh yeah, the steam room has been broken for a month or so… sorry…». I was so disappointed! Especially because I was there for a mini spa-​day to celebrate my birthday. What a bummer…
I have been going to Dosha for years, but these type of problems have happened repeatedly. Why is it so difficult to let your customers know ahead of time if they will not be receiving the experience they are paying for?

Someone dropped the ball today… And badly. After waiting for 15 min after my appointment time (already undressed and wearing the bath robe), my therapist (Heather) came to tell me that the room she was supposed to use was taken and my appointment had been moved.
Once I finally get into the room (30 minutes later than the scheduled time) it was very noisy. Someone was wearing heels and moving around a lot, loud conversations in the hallway next to the treating rooms… I come to the spa to relax, not to hear all this noise.
The only reason why this review is getting two stars is because Heather’s massage was incredibly relaxing and she understood exactly what I needed.
I hate writing bad reviews on places I frequent and like, but this experience was less than satisfactory. On top of that when I mentioned all this to the person that did my check out and take my payment, she only said sorry and took my money. I feel cheated. Almost to the point of even thinking on not going back.

Went to Dosh NW for a shellac mani and regular pedi. Worst treatment I have ever had. First of all, the heater was broken in the «spa» and the «spa» was freezing cold. There was a wall fireplace that apparently was broken too. I thought for $ 80.00 I would be visiting a very upscale spa but this clearly wasn’t the case.
Manicurist, Ally S. takes me to her nail station, the light bulb was burnt out, but instead of getting up and looking for a replacement bulb, she decided to proceed in the dark. No cuticle nipping was done at all. She started by cutting my nails and then putting the base coat shellac on with no primer and it was dripping down the brush onto my fingers. Same process with the color, sloppy. I leave the chair with sharp edges on my nails and goopy shellac that is bubbling.
I then sit at the pedicure chair, still freezing, no space heater to warm my bare legs and feet. she proceeds to do one swipe of the file stick along the bottom of my foot, one swipe, that’s all you get for $ 80.00, again, no cuticle trimming. Thank God there were files and cuticle sticks sitting beside my bench so I took one of those and fixed my nails the best I could myself.
Next day, four of my nails had already lifted and the shellac has fallen off.
Second day, all shellac gone.
Tip? no tip for her, but here is a tip for the owners… train your techs and call clients when you know there will be no heat in 19 degree weather to see if they would like to reschedule or just freeze their butts off.
Horrible.