Family Auto Network

This was a terrible experience… I was looking for a car for my daughter who is turning 16. I had spoken to Sam the owner several times on the phone and decided to make the trek from Beaverton over to 82^nd St. it took me a long time to get there however Sam describe the car nicely. He first buttered me up by telling me he couldn’t believe I had a daughter old enough to be driving and so on…
When I looked at the actual car there were many rips in the seat that had not been disclosed as well as it was just in very bad cosmetic condition for the high-​price it was at. It had good service records but $ 3000 for ripped up seats and a 20 year old car? I felt I could do better. I let him know almost immediately it wasn’t what I was looking for and he became very defensive and rude. I asked him why he was being rude and his answer was because «I’m the owner and I Can be.» Turned and walked away from me leaving me bewildered at his reaction. He then looked at my car which is a Volvo and said «what do you expect from you… You drive a Volvo.» Whatever that meant… I got upset obviously and told him that there was a number of cars on the lot that he could have showed me instead of just completely getting defensive and basically losing a sale. I told him I would be sure I Unilocaled about him… To which he replied only IDIOTS look at Unilocal… He then went inside his little mobile home/​office and when I continued to talk another gentleman appeared. I stated what Sam had said and gross the behavior telling him there was many other cars on the lot and why did he not just suggest I looked at another one? He then denied saying or doing anything I denied saying the exact words that came out of his mouth. He then asked me why was trying to make him look bad in front of someone else? Absolutely crazy. This man is either
1. Completely delusional of the words that come out of his mouth.
2. Completely unstable and views rejection of an item as a rejection of himself as whole person.
3. Absolutely one of the most dishonest people I have met revealing themselves within a five minute span of time.
4. The worst customer service person in the world.
Please don’t waste your time coming here… There are many other car dealers and owners that will treat you with respect and dignity. I am a single mom and if I am going to be treated this way here very much urge other women not to be patronized him by coming here and any man not to come here out of respect for your wives, mothers, daughters, sisters and women friends. Because I honestly do not think I would have been treated this way had I not been a single woman.
Good luck… you fellow «IDIOT» Unilocal reader!

I’m looking for a car, so I was checking craigslist and they have this beautiful Subaru Legacy GT, they provide the VIN so I ran the Autocheck on it, 150,000 miles but Family Auto Network is advertising this car with 130,000, the difference is 20,000!!! Come on! Actually I was thinking to request a loan from a credit union, and the first thing they told me was that DO NOT get a car from the 82^nd Ave. dealers, Now I understand why…

Updated review — car problems started a month after my review … haven’t stopped since :(Biggest regret

Worst ever. If I could give negative stars I would. Bought a car from these people and while telling me their warranty covered everything under the hood for 3 months, 2 weeks after I bought it, the engine blew. I bought the car for just under 5k and all the repairs it needed were over 10k. My mechanic tried several times to get the warranty place to cover the repairs, but they covered nothing. It is as if it were a phony warranty company. I tried for weeks to work with them to rectify the situation. They refused. Finally got a lawyer, and my lawyer got them to refund my money. If you want to get scammed by the lowest earthly scum, go here.

These guys were great. My budget was $ 2,000, and they got me a FANTASTIC 1992 Nissan Sentra with only 71,000 miles and one owner on it. No pressure, and very easy going. Had the paper-​work done in a breeze. I’ve had the car for a few weeks now and it’s running great.

Id give them assholes a no star rating if I could. I called about a car they had 4 listings on craigslist and they had the price but no information about the car so I asked him on the phone how many miles and he kept saying looking at the ads shows the miles the price ect. But it was too hard for him to tell me the miles he just kept being rude so I said can u just tells the miles so his response was «I don’t wanna sell a car to someone who is too stupid to read» and hung up on me. for someone who was trying to buy from them with 10 grand straight cash in my pocket they sure are fucking stupid and rude assholes and they. Can go fuck themselves and shove a dick up their asses.

My daughter bought a 2003 Subaru here in mid-​November for around $ 5000. By the looks of the CarFax, the car had only one previous owner and everything looked clean. Apparently the car needed to have head gasket work, which is not unusual for Subarus with high mileage. The dealer said they would take care of the work for the deal. Well… just a few days past the 3 months warranty, the car started to overheat and stopped running. It had to be towed at great expense. It was towed to a highly reputable auto mechanic who works almost exclusively on Subarus. The mechanic was certain that the previous mechanic really messed things up… namely, there was a bolt that was completely stripped and no longer functioning properly, enabling oil to leak. The bolt was not only stripped but it was obvious that the mechanic attempted a repair which was failed. The evidence was left behind. So my daughter went from needing a small repair to having to have a new (iused) engine put into her car… almost $ 4000 worth of repair ONLY THREE MONTHS AFTER SHE PURCHASED THIS CAR from Family Auto Network.
If you are looking at a car and it needs mechanical work BEFORE you buy the car, insist no using your OWN mechanic and have them pay. Their mechanic admitted to doing the work but the owner did not admit to being liable. This is a case of a Tort Claim which is currently pending.
BUYER BEWARE is right. Shame on them for selling a car that was not only NOT correctly fixed, but it was also a potential hazard for my daughter PLUS a lot of extra money… $ 200 for the tow, $ 500 for a rental car and $ 4000.
Just image in what $ 10,000 could have gotten her 4 months ago. Something better than an 03 Subaru with 200K miles.

Took my friend to look at some cars here. We drove one Honda around. It was easy and quick to grab it and take it for a test drive. After we asked a few questions and he copied my friend’s Lisence. She wasn’t sure so I advised to her to try another one (with power steering and brakes) right away so she had a feel for another car.
The guy who helped us (and seemingly the only one there) was perfectly nice and helpful. Not super salesy, and no pressure at all, really. Of course, I didn’t get a warm feeling from him either. They seem to mostly have Honda and Honda-​like cars. That can’t be all bad since those are great cars. Fromm the research my friend did, their prices were above blue and kelly and just about all book values. Perhaps this is normal… I was there to help bring the price down, so I had coached her prior to getting there about the whole «willing to walk away» speech. It never got that far.
I wouldn’t say I trust these folks — but I would trust no one in this business until they proved themselves trsutworthy. but I have no reason to think they are superlatively sleazy either. If it were me, I might try another shop with more options, Cars came with a 3 month or… something mile warranty Your call…

BUYER BEWARE: Sketchy sellers
Although It’s been ~8 months, and I’ve been avoiding placing blame on the source, the time has come.
I had recently totaled my 2008 GTI, and was in a desperate search to find another car. Boom! Pops up a 2010 GTI with 17k miles for a great price; $ 17,500. Now obviously it’s too good to be true at first glance, but we saw that it was a dealer who seemed trustworthy over e-​mail. He let us know that the only thing wrong with the car was that a headlight bracket was missing. I wish.
The car came with an already sketchy back story, relating to the low miles, which threw us off initially. The Carfax told us that there was a 2 year gap in records for the car, which was cleared up by the sales guy (unfortunately can’t remember his name) who said that the previous owner was in some sort of trouble and the Portland Police had confiscated his car. This alleviated some of our concerns; police are beneficial, right?
I live in Sacramento, CA, only about 500 miles from Portland. We were so excited about the car that my dad and I hopped on a plane that Friday to see the car. Now at this time, we had full intentions of purchasing the car, and this was probably pretty apparent to the sellers. My father got in to Portland earlier than I did, and the salesperson pushed super hard for us to see the car at night, so we could drive back in the early morning. I see now that that was not his true intention. I got in to the airport at around 10pm. Started driving the car, was great so far. First problem; It was advertised with Navigation in the picture slideshow of the vehicle (it was advertised as touch screen radio on the info page, so I let it go). Next morning, we start driving home.
As most of you probably know, Oregon has a beautiful climate in the middle of summer. This soon started to heat up about the time we hit the CA border. Our natural inclination was to turn on the AC. Well, it would have been if it had worked. Absolutely no cold air (You can now picture two men in a car without shirts on for 300 miles and windows down flying down the highway) We were pretty upset about this, so we gave the dealer a call. No answer. Shot the guy an email. His response: «I’d be happy to look at it if you brought it back» Which is just all-​too convenient. Anyway, we make it home and get it checked out the next day, no free-​on, so that was good. Just a hint for things to come.
Over the next week or two we begin to understand why the car was priced as it was. The first thing we noticed was that the bumper was misaligned. The radiator fan was also cracked, causing it to be super loud when AC is pumping. Over the next few months, we investigate a little futher. The WHOLE bottom of the car is torn up. All of the heat shield material was removed. The bumper is botched together with carpenter screws. There’s 2 total headlight brackets (out of 4) that are hardly holding things on. There’s visible dent repair on the front hood of the car. There had been a major accident to the front-​end that hadn’t been reported, which was confirmed by our dealer. Let us remember that Family Auto Groups said there was ONE headlight bracket missing. That’s it. Let me know how you can notice a headlight bracket missing and not a bumper falling off. This is going to cost us $ 2 – 3000 most likely.
Moral of the story– False advertising, undisclosed previous accident damage, sketchy salesperson.
Although I can’t speak to their repair quality, I don’t know why you’d want someone to do work on your car who puts fence screws into a bumper. (guys, there’s this new screw called a TORX screw. European cars use it. a lot.get with the trend and stop drilling out bolts you can’t mentally comprehend)
Avoid when buying a vehicle. Please.
Edit: Another thing, If you haggle with them in any way, reduce the price at all, you WILL negotiate your warranty away without knowing. Remember to make sure you tell them you need it.

Was charged $ 3800 for a vehicle that had a Kelly Blue Book value of $ 1800, and they wouldn’t budge on the price. Unfortunately, didn’t find this out till MUCH later. Went on the test drive, everything seemed fine, went to do the paperwork, and by the time I came back out to drive home the car I just bought it would not start. They tried switching out the battery. Nothing. Then he started banging on the starter with a screwdriver and that finally got it started and he sent me on my way. I ended up having to replace the ignition coil, ignition switch AND the starter before it would ever start property again. They, of course, would not do a THING about it since I’d already purchased the car.