FedEx Office Print & Ship Center

Great store. I have been there twice in the last few weeks and I am happy with the service I’ve received and the many services they have!

Customer service was horrible to include the manager. Employee told manager «I wasn’t getting it.» In actuality they were the ones who failed to listen to the customer.

I really don’t like writing Unilocal reviews because I don’t like sounding like a whiner. But I would just like to point out that it is absolutely a fucking rip off to charge people by the minute when your internet explorer and Firefox aren’t even up to date. Don’t charge me by the minute when it takes 45 seconds for the page to load. And then an additional charge for each page. I had to go to FedEx because the library closes at 6 on friday (?) and I had to print a paper for school. Charging people who are in a bind out the ass is just fucking rude.
The guy who showed me to the computer was nice enough, I guess. I didn’t really have a problem with the people, just the ridiculous charges.
Fuck you, corporate America.

I had some flyers I needed to print out from my google drive. A guy in a red shirt with a bald head told me I could print at the copier, from my google drive. So I waited about 5 minutes for the person using it to finish her stuff. I walk up, slide my credit card and proceed to try and sign into my drive. None of my passwords are working, I feel like I’m starting to go insane. After 10 minutes of me trying to figure out why I can’t remember my password an employee walks up behind me and asks if I need help. I said «I can’t sign into my google drive and I don’t know why.» She says «Oh for some reason signing into google drives doesn’t work on these machines anymore, you’ll have to use the computer over there. We don’t know why it just stopped working.» The computers she points to are pay by the minute. I sit down and start clicking on their free usage options to see if I can access a browser and print my flyers. After coming up empty I look over at her and ask «So I have to pay to access a browser?» She gives me a look that basically says «uh yeah dumb ass» and says «Well yeah». I now realize that because their system isn’t working and allowing me to sign into my drive at their free time machines, I now have to pay more to print in this shitty little place with rude employees… I think not. I had a lot to print and it would have easily taken me 10 minutes to get it all sorted, that’s an additional $ 3. Sure, it’s only $ 3 but it’s the principal. There was no offer to waive it because of the technical problem with their other printers, nope, I was expected to pay more for their busted computers. I will not be returning.

Just need to send and receive fax, they ignored me most of the time while I’m still here!!! It’s been about 45 minutes. These guys are terrible.
Curly hair guy just ignores me and talks about how had no sleep. Never coming here again.

Won’t be back. Every time I go in to this location, I get frustrated. Today I ended up leaving. Customer service does not exist. When a customer walks in you A. Have to acknowledge them!
B. Let the customer know you will be with them as soon as possible.
Postal Annex is much better, more friendly and will get my business from now on.

Worst Kinkos ever! I’ve got the other Kinkos and was able to just email them a file to be printed. At this Kinkos they told me I had to pay money to log on to their computer, email it to them from their computers then they could print it for me. The woman at the counter was incredibly rude and when I said the other Kinkos did it differently she said she didn’t care. I will never go to that Kinkos

Usually the staff at this location is friendly and helpful, but the other day I had encountered major difficulty doing a simple thing like scanning documents.
There was no clue which workstation to use, the scanner itself wasn’t turned on, their version of Firefox couldn’t upload any scanned files, and the Internet Explorer wasn’t installed properly… and all along I’m being charged for time.
I had the misfortune of drawing a guy who offered nothing but dirty looks, half-​ass excuses, and a careless attitude when I told him about how every step of doing this simple process was met with problems. He told me no one else had a problem with it so it must be me. Rubbish. I’m certainly not going back there for anything.

I’ve never had the misfortune of having to print things somewhere other than my home before, so I was a bit confused when I took my printer-​less self over to the FedEx store.
Do I think it’s ridiculous that I spent $ 2 just to bring up my e-​mail and access my 7-​page document? Yes. Do I also think it’s ridiculous that it was almost $ 4 to print said document? YUP. Was the aching pain in my backside (otherwise known as «feeling butthurt») eased by the kind and helpful manner of the employees at this store? Also an affirmative.

I brought in an Excell project on a flash drive, I wanted it printed into a spiral bound book front and back with vinyl covers. Pretty easy right? Guy at the counters customer service reminded me of my last DMV experience. Told me the soonest he could get to it was next day. «I’ll call you» he says. Ug! Ever see the commercials for this place where the business professional has a presentation deadline to make and Fed Ex office print store comes to the rescue and gets all of his/​her projects completed quick and just in time? Not here! A couple days went by, I called the store. After a painful wait and explaining to two different people why I was calling they stumbled across my project. Hers where it starts getting fun :) they supposedly were waiting for me to email them additional documents before they even started working on it! What?!? So she said we will get right to work on it… another day goes by… Called the store and emailed them. Now they have «lost» my Excell project file all together and if I would be so kind to email them an additional copy they can do it. OMG! Forget it. I spent the next couple hour hovering over my own copy machine creating my own presentations. I couldn’t wait for these lameO’s any longer.
TOTAL BUST!!!

Whenever my stepfather and I get into a fight, he sends me several bottles of wine as an apology. The only inconvenience is that I’m never home to sign for the stuff. So I always re-​route to this FedEx (can do so online for free). They call me the next day to tell me it’s there; I show up at some point (not sure how long they’ll hold it for, but I’ve always shown up within a week), show my ID, and they hand me my booze and I’m on my way.
They’re always perfectly friendly, and this full-​time student appreciates that they have Saturday and Sunday hours.

What more could you ask for?
A parking lot.
Easy to get to.
No lines!
Friendly staff who not only help you but help you save money on shipping!
I was worried about getting my holiday gifts out on time, but my worries were put at ease by the friendly employees.
Thanks Ashlee!

Ashlee was super helpful and patient with my annoyingly high maintenance order. Parking & driving ridiculousness getting in and out.

Luckily, I walk here because the parking lot is hard to get to with the «planned» one-​ways and no turn areas of the Hollywood District. Obviously, that keeps the packages I mail here to under 15 lbs or so. Which is usually do able.
I’d rate it lower because of the parking lot, but the staff is very attentive and I can usually get in and out in a few short minutes.
In conclusion, not really useful if you’re not in the neighborhood. If your driving, I’d keep on to the next one.

I have had problems every time I have taken anything to this fed ex location. When it was KINKOS I had more success. It seems to have deteriorated in the last couple of years also. I took my order in Saturday and was to check it Sunday or Monday. WHen I went to proof/​check it on Monday morning, nothing had been done and the clerk was confused about every part of the order. Their cutter was not working on Saturday and I thought it would be fixed today (Monday) but the clerk said «Oh No» they had to order a new one and it won’t be here for a month. Now, you tell me how a place that says they are their to help you with every office need can NOT have a cutter for a month!!! It is crazy. I will probably not go back. I hope I get my order today and I am crossing my finger that after carrying my order to Lloyd Center to cut it, it will all be done right. Frustrated customer

After the nearby UPS Store (
) came up FAIL, I hit up Google Text (I sadly don’t have an iphone, Crackberry, smartphone, etc) to find the nearest FedEx Kinkos and luckily for me this place was pretty nearby.
I arrived before 9pm and was able to quickly make copies of some critical docs, fax, and ship some vital work-​related papers fairly quickly and painlessly.
It’s not cheap — for my money I’m usually pleased with the good ol’ USPS Express Mail — but they at least are open late enough for people to swing by after work.
Maybe I’d dole out a 4^th* if this place was open 24hrs — which I thought was the industry standard for FedEx Kinkos locations — but, even closing at 9pm this place offers a service that many others can’t match.

All signs were in the air to make my Monday evening exercise in gift giving almost as soothing as a margarita on the rocks and a deserted beach.
Nearly empty store location? Ah.
Close to home? Ah.
The employees freely offering boxes and gentle advice to correct my spatial-​planning inadequacies (from my last trip in the islands: «No way, that ukelele will totally fit in my purse, just shove it right in!»)? Ah.
The stereo softly piping out a calm Will Oldham-​esque voice from a band I’d never heard of called Breathe Owl Breathe, perfect for the sunset hour of a dreamy warm Monday night? Ah.
The news that FedEx Ground shipping will take seven business days, well elapsing the day the gift was meant to celebrate, and that second-​day shipping (one of the two available options if you plan to send stuff to Honolulu) costs $ 45 frickin dollars? Ah. Hell. No.
Granted, the assistant manager was so polite in his stating of the price and didn’t pressure me at all to proceed with the transaction. I could tell he felt bad about needing to charge that much. I blame his company for harshing my mellow. And as much as I’d like to rail against FedEx Kinko’s, I still have vivid memories of this time last year when I stood over a copy machine at the same location, painstakingly printing my resume about a hundred times on the finely textured, cream-​colored paper. Even then, the staff’s friendly interactions made me feel like less of an unemployed loser. Damn those coffer-​lining shipment honchos and their wretched usefulness!

FedEx Kinko’s lady (FK) successfully and graciously sent off my package today… even with a few distractions.
Greg joined me this morning as I finished my final work related task of the week. I should have left him in the car because our 3^rd-​in-​line wait quickly revealed that Greg was in a very sarcastic, touret’s-like mood. Every little thing that happened in line and at the counter was followed by a more amusing and entertaining comment by Greg.
A few giggles and snickers later and we were finally greeted by the FedEx Kinko’s lady (FK). I presented her with the poster tube and the completed FedEx ground label and crossed my fingers that the transaction would go quickly and that Greg wouldn’t have too many opportunities to interject.
I wasn’t much help in speeding things along though — first, I mistakenly substituted our account number with some other random long number.
– FK: Um, your account number, um, has too many numbers.
– Greg: Good one, Nicole! (Also, he proceeds to stamp the letter L on his forehead with his hand. Nice.)
At that very moment, Alyssa R. responded to my earlier call with a text message containing an alternate address for the poster. Cool! But, oops, mid-​transaction and I need to change the recipient address.
– Greg makes fun of me again…
FK takes news of the address change well and attempts to make the changes in the computer. She seems to be struggling though and explains that the computer was acting weird.
– FK: Sorry, but since I’ve already entered a recipient address the computer isn’t accepting the new changes. It keeps inserting the letter S at the beginning of each line.
– Greg: «Maybe it has a lisp!»
We all lose it after this comment and had difficulties keeping a straight face as she finished up. Hopefully we amused her and maybe we made her Saturday morning a little more fun. She was definitely understanding of our juvenile repartee and was super helpful too =)