Gateway Women’s Clinic

Liz was awesome and nice and made me feel comfortable as was everyone else i encountered from the girl at the front desk to the nurse (i wish i remembered there names) the whole process was quick and easy from scheduling to the appointment itself. The building isnt beautiful from the outside but inside is nice and inviting. I would recommend this clinic and I’m really grateful that it is located so vlose to my home! Thanks again!

First of all, if there was such thing as zero stars or even negative stars, this would be the place who would get it. You see all the other bad reviews? They aren’t joking! Heed the warning and fnd another office!!! Also, this is now Women’s Healthcare Associates so the above phone and website info won’t work. Yeah, they didn’t tell me that either even when I was a patient. I called and called and called with an emergency and no one ever answered. I finally had to go into the office to find out they had changed their phone number without telling anyone.
Now on to the best part… the midwives. I saw them all and never the same one twice in a row. That wouldn’t have been so bad but they also apparently don’t read the chart before they see you. They never bother to learn your name or anything about you. All the routing testing done during a pregnancy wasn’t routine for me AT ALL. They kept forgetting to do things because (as you guessed it) they don’t read the chart. So I asked for a flu shot at every appointment starting in September. They kept saying «We’ll do that next time» and I never got one. Ever. I was LOSING WEIGHT due to severe morning sickness. Instead of being concerned or even caring, they just kept telling me that I could stand to lose a few pounds and despite the fact that I was losing, the two different midwives tried to change my diet to have me continue to lose. Despite having amazing blood pressure, blood sugar and cholesterol levels, I was constantly being told how fat I was and that I was considered a «high risk pregnancy.» This is my 3^rd kid, I’ve been the same size for all three and I’ve never been deemed high risk in my life. Nor have I ever been told to lose weight while pregnant or even had it suggested and from all the things I’ve read and heard, you are not supposed to diet while pregnant.
They had the opportunity to run many tests and procedures in one swoop but they don’t. Like how do you do a pap smear and then 2 months later say «whoopsie we forget to check for STDs» Not that I had any but seriously, shouldn’t that be all done in one visit? So they said «oh we’ll do it next time. Then I came in next time, they didn’t do it. This went on for 3 visits until I finally told them I wasn’t leaving until they caught up all the things they were supposed to do. If I hadn’t already had a couple of kids, I would have no idea that they were missing steps. They obviously didn’t care.
The midwives, aside from not caring who you are, have no bedside manner at all. They are rough, they are rude and they treat you like a number. I seriously felt like part of a cattle call every time I went in there. They didn’t listen to any of my concerns, didn’t help me with anything and didn’t offer up any information either. I chose to go to a midwife because in my experience, you got better care and more time with them. NOT IN THIS OFFICE YOU DON’T!
The final straw was with a midwife named Katie. DO NOT SEE HER SHE IS EVIL. What a witch, seriously. I was in serious pain as I have issues with a separated pubic bone and sciatica pain so bad that I can’t sit in a chair for more than a couple minutes. I asked her to please write me a note excusing me from a mandatory 8 hours in a classroom because I just couldn’t do it. She got angry at me, chewed me out and even said to me «I’m not going to write you a note getting you out of work just because you don’t want to go!» Then she accused ME of attacking her. I ended up leaving the office that day in tears.
These «medical professionals» (I can’t even say that with a straight face) are as far from professional as possible. I was so stressed out and anxious every time I had an appointment that it was affecting my mood and my health. At 33 weeks I finally said ENOUGH! I got a new OB in a totally different clinic and couldn’t be happier. Thank GOD I got out of this hellhole. I would rather deliver my baby in a dirty back alley than let one of these hacks near me ever again.
It took me 2 weeks and the threat of a lawyer before they would release my medical records. No joke, I called this office and the main administrative office every other day, sent multiple release forms and magically, no one could ever find the release. I was about to lose my mind so finally I called the admin office, got the manager on the phone and told her to get my records or I would seek counsel. It took her 20 minutes to fax them over after that. I was also promised that someone from that office would call me to talk about what happened in the Gateway office, as they just couldn’t believe what a horrible experience I had. Guess what! That call never came. They don’t care if you are happy with them, they don’t care if you leave angry at them. All they want is your money. Don’t trust them with your health.

This is my first time here and it is by Far worst clinic I have ever been at, I feel like I am on the border between USA and third world country. At the train station Clinic packed with immigrants (and I am an immigrant myself) with dirty carpets, rude personal, disgusting smell. First impression from walking in here is a VERY bad smell, its dirty! dirty! dirty! Once I got in to the room I could not take it further, in 1980’s chairs in Soviet Union looked better than this one. I apologized to a nice girl who took me to the room, that I can not continue my appointment, because it is WAY outside of ANY standards, and I feel I am endangering myself by checking in here. I walked out and never will be back. Oh God I am still shaking from this experience.
P. S. I am not trying to offense immigrants, instead I want to point out condition where they treated at, it is hard to believe that there still clinics like this in the wealthiest country such as US.

Horrible reception and billing department, assembly line treatment.
My treatment was rushed and impersonal. Then the billing was a nightmare. It’s impossible to get someone to answer the phone. I set up payment arrangements twice and they never followed through other than the make the first charge. Then, when I would call to try and see why I wasn’t being billed as arranged, no one would answer the phone. I finally gave up on trying to pay them.
I would have been better off going to Planned Parenthood.

Dr Dyson of the Gateway Women’s Clinic was a blessing for our family! He was highly recommended to us by our family Doctor of over 15 years when we started to look to planning our family. No matter what the bumps in the road, Dr. Dyson remained professional and consistent in his approach. With over 10,000 births under his belt (throughout his 30+ years in practice) he is amazing also in that he delivers ALL his own babies! I knew we would not be farmed out to another Doctor at the time of our daughter’s birth. This was very important to us. We very much appreciated his «drama-​free» bedside manner, and were appreciative to how many people of different backgrounds were served by this clinic. Yes, insurance issues and the administrative process can get tangled at times. Considering the sheer volume of people being helped by this clinic, our family is extremely impressed with the quality of service and the fact that they help folks from all walks of life. We drove all the way from Southwest Portland (20 min each way) throughout our pregnancy to insure a healthy birth and quality care from Gateway! That’s A LOT of appointments and driving by the way:)

I haven’t even seen my physician yet and I’m furious. The reception staff are rude and arrogant. Talking about people from behind the glass does not mean we can’t hear you. Please be more thoughtful. Some people come here for traumatic and/​or scary procedures, the least you can do is be kind. When you huff, scoff, interrupt and roll your eyes at (new!) patients, you make people not want to come back. I was upset just being here and you made me want to turn around and run out the door. You are supposed to provide me with necessary a service, give a reasonable standard of care and I would think, be nice in the process; but that seems to be asking too much.

****This review is mainly for Dr. Heller who is now with Oregon Women’s Clinic located in the Providence Glisan Medical Building on the 4^th floor. Her being gone would lower my star rating for Gateway. If you are looking for an OB/​Gyn, contact Dr. Heller at her new location. It’s WAY BETTER than Gateway, and she is still as amazing as ever.****
I found Dr. Kimberlynn Heller from Gateway Women’s Clinic by chance – and I’m so glad I did. When I found out I was pregnant with my first child, I looked online for the first doctor that was a part of my medical insurance. That doctor didn’t answer their phone, so I moved on to the second on the list, Dr. Heller. She is kind, extremely knowledgeable, straightforward, comforting, funny… I could go on and on. Dr. Heller goes above and beyond to make sure we have a good prenatal experience. My husband and I enjoy our visits to the clinic each month because we know our baby is getting excellent care. I have a friend who goes to her who isn’t pregnant or anything, and she loves having her as a gynecologist.
The reception and nurse staff at Gateway are wonderful, too. They are all super kind and personable, and when I had to change insurance suddenly, they were so great to work with through that process. And they play good music in the lobby. :)
If you are in the Portland area and are in need of a prenatal doctor, I HIGHLY recommend seeing Dr. Heller at the Gateway Women’s Clinic.