Kay Jewelers

We bought our wedding rings years ago. My diamond in my main setting chipped, and they refused to fix it claiming that I was outside of the warranty date. Why were we out of the warranty date? Because one of their staff didn’t enter the inspection in when we were in the store last. Customer service couldn’t have cared less. Will take my business elsewhere when we replace the ring.

Bought a 25 yr anniversary ring from them and have had nothing but problems every time I bring it in to have it checked. I lost one of the 5 diamonds and was 3 weeks late on one of the check up when it happened and they charged me $ 500 to have the stone replaced. Paid $ 1000 for the ring. Said if I had it fixed anywhere else the ring wouldn’t be covered by any warranty anymore. I have now taken it in every 6 months on time and am always leaving it because a stone is lose or a prong needs to be fixed. Very Frustrating. There is a local jeweler in town that I have purchased a ring from since then and they cover you ring regardless of if you bring it in EVERY 6 month. Would never purchase anything from Kay’s again. Their customer service is lacking too. Beware and check around before purchasing from them. I regrettably now have to go in there every six months.

This is by far the worst jewelers I’ve ever been to. I ordered a ring from them and in about 7 months time it has broken 3 times. After the second time it broke the manager said that they wold cut off the shank and apply a bigger new one. They lied to my face and they just sealed the same spot for the third time. Very disappointed in this company. I would give them no stars but this app forces me to give at least one.

I had a wedding set that has been hanging out in my jewelry box for five years, thanks to a divorce. The new (and improved) Manfolk and I decided that it was time for me to trade that in for a new sparkler for my finger.
Michelle and Sumar assisted us. I must have looked at twenty rings. Michelle was never impatient with me. The trade in process in kind of lengthy, but understandably so. This prevents thugs and thieves from trading in stolen property.
We picked out a bbeeaauuttiiffuull ring and I’m thrilled to pick it up in two weeks (sizing and soldering).
I am very happy (so far). Excellent service, great inventory, fair pricing. I’ll let you know if there’s an issue down the road.
Did I mention that my new ring is bbeeaauuttiiffuull?

There are very few purchases that compare to the purchase of an engagement ring. After looking at countless rings, a specific one caught my eye at Kay. My girlfriend loved it too. We decided to go into Kay one afternoon to check it out. We were greeted by Amanda and Tamara as soon as we entered the store. After telling them what we were after, the invited us to sit down. They were extremely friendly, professional and knowledgeable, all three extremely important traits when shopping for such an important purchase. We tried on the ring and loved it. There was no pressure to make a purchase right then and there. Tamara walked me through some information while Amanda remained with my girlfriend and gave her more information about the ring. We loved the ring but I wanted to make the purchase without my girlfriend there. Once again, there was no pressure. The ladies followed up with me with a few phone calls letting me know when I could get the best deal on the ring. I made my way into the store on the 23^rd and purchased the ring with ease. This experience was worth writing about. You have two great assets in Amanda and Tamara and we want to thank Kay and the ladies for making this an easy and fun experience. We will be recommending Kay to anyone that asks and we will be in to see Amanda and Tamara to thank them in person.
Thanks,
(soon to be)
Mr & Mrs James and Hana Brown

Manager is Great Amanda remembers you from the first time you walk in. Her staff is always prompt and takes care you. The designer they brought in did a fantastic job working with my husband to design a 1 of kind beautiful ring. I highly recommend stopping by and taking a look at all the beautiful items they offer, from a custom design to pieces in the show case Amanda and the Staff at Washington Square Kay Jewelers will take care of you.

I love my engagement ring and enhancer for their beauty and uniqueness but the only consistent thing about this store is how inconsistent they are. They have consistently taken in my ring for repair or rhodium and been later then the promise date every single time. To add to that they have never called me to tell me it’s late. I only find out after I call which is always after the promise date. They over promise and under deliver which is horrible customer service in my opinion.

My husband bought a ring for me at Kay’s and our experience with them started out positive. Whenever I brought my ring in for free cleanings the staff was friendly and helpful. It was usually the same girl that was working and she was really sweet. The last time we visited Kay’s we vowed never to buy jewelery from them again. After telling the sales ladies that we were just looking around they continued to be down right rude and pushy. While trying to discuss my opinions on the jewelry with my husband I could literally not complete one sentence without the sales girls interrupting. This continued throughout our entire visit at the store and the two girls working followed us around like sharks. Very rude! One of the sales girls obviously had no knowledge of stones or jewelry because she asked me if my cheap $ 8 watch had abolone in it.

I can say when the manager calls you by name and remembers you when you come in around the holidays that is service!!! Some times they do get really busy and don’t have a lot of staff to go around but when you get there attention they are awesome and take care.