Lucky Limousine & Town Car Service, LLC

I love this company! We used their service for our wedding and they were amazing! They showed up on time, calmed me down when I was a bit nervous (I was the bride), and were so professional but human. I can’t thank them enough for their awesomeness, compassion, and fantastic prices. I wish I could give them 10 stars!

This company is COMPLETELY unreliable and unprofessional ! I have a very VIP group coming to Oregon and I had THREE (3) conversations with Holly. I repeatedly asked for a contract/​confirmation with zero response. Now I am a few weeks away and I am not surprised that they are no longer available. Horrible follow up-​and customer service.

We hired lucky for our wedding. They picked us up right on time. Took us to the three locations we wanted perfectly. The driver was so sweet. We got everywhere right on time. The car was nice and clean. I would hire them again!!!

Do you like long, detailed, multi-​paragraph reviews? Good, because that’s my specialty! I would like to give Lucky Limo a better review because the employees of the company itself were very attentive, polite and helpful. However, overall our experience was not very good. We needed transportation for our bridal party from the hotel we were staying at to the venue. We had no problems when we initially contacted the company to reserve a limo for our wedding; they were all very polite and responded quickly to our questions.
I got a call 24 hours before the wedding; apparently there was a problem with the limo we had reserved and we were getting a different color limo (from black to white?). The woman seemed extremely concerned about the change in color and apologized 3 – 4 times, which was a little strange because I had never requested or confirmed a particular color. I just chalked it up to good customer service!
The day of the wedding the limo driver arrived on time; the girls and I got into the limo and the driver helped load our bags and my dress in the trunk. She didn’t show us where the A/​C controls were or how to use them. She didn’t show us where the radio was or how to use it. There was no A/​C running in the limo when we got in and it was a HOT day (85 – 90 degrees).
After about 5 minutes in the limo the girls started getting uncomfortable. We tried to turn the A/​C on with the controls in the back but it wasn’t working. We had to knock on the partition and asked the driver if she could turn on the A/​C. She just said to «push the button» which we had been doing, but didn’t seem to do anything. We kind of felt air coming out of the vents, but it wasn’t cool. The driver put up the partition again and after about 5 minutes we were all SWEATING in our dresses and makeup. We had to knock on the partition again and asked if she could open the sunroof, but I guess it didn’t open. It was SO much cooler with the partition down so we asked her if she could keep it down so some of the front A/​C could get back to us! The driver accommodated us but she seemed pretty annoyed with our requests. We also tried to get the radio to work without success, when we asked the driver how it worked, she asked us if we had a USB cable. (who packs a USB cable on the way to a wedding?) Eventually she passed a cable back to us so one of the girls could plug her iPhone in and play our own music.
We got to the venue with no problem but we were sweaty and pretty miserable! Luckily the ride was only about 15 minutes! I was worried about my husband and the groomsmen riding in the limo with their tuxes and no air, so I called them to let them know about the A/​C. When the limo arrived for the guys (on time), my husband said the driver seemed anxious and told the guys they had to hurry because they were late. As far as they knew she didn’t say or do anything about the A/​C, either. There wasn’t any air in the limo for their ride either.
My husband and I felt that the driver wasn’t particularly friendly or accommodating to us or our bridal party so we chose not to leave her a tip. We didn’t realize that Lucky Limo attaches a «suggested» gratuity of 20% to the final bill, which we received a few days later. I emailed the company back and explained our service problem and that we wanted the gratuity removed. I was contacted immediately by Julie Meserve who was very apologetic about our problem and reversed the gratuity charge right away. In talking to Julie about I found out that occasionally Lucky Limo will «farm out» to another limo company if they do not have enough cars to cover their reservations (or if there is a problem with one of their limos). Apparently that is what happened to us… we had a limo and a driver from a different company other than Lucky Limo. And apparently when I got that call before the wedding about the color change… that was their way of letting me know about the farm out.
While I appreciated I was able to have a limo at ALL on my wedding day, I feel like that is something Lucky Limo should let you know is a possibility before you make the reservation. We chose Lucky Limo because of their fantastic reviews, and unfortunately, we did not get their standard of service from our driver or our limo… and really, that’s what we’re paying for!

I used Lucky Limo for a tour of Oregon wine country. I was incredibly happy with Lucky Limo and the driver, Bob Schelb.
Bob is a safe and courteous driver. He was incredibly professional and didn’t mind that we changed our stops at the last minute. I highly recommend Lucky and Bob and would definitely use them again.

Best rate that I could find. Kind and patient driver who was very early for the appointment. Nice vehicle. Would highly recommend Lucky Limo.

We hired Lucky Limo on short notice to take 5 of us to Oregon wine country. Excellent equipment, excellent service, excellent driver!
We will use Lucky again!

I was very please with Lucky Limo and would highly recommend them. They went above and beyond service expected. We used them for Prom and not only did I get a text from the limo driver the day before introducing herself and confirming when and where she was taking the kids, I got another text from her the night of prom saying she just dropped the kids off and all went well. This was so reassuring for a parent and not what I was expecting. The person on the phone too when I was booking the reservation was very knowledgeable and friendly. Thanks again to Lucky for a great night for our kids.

Lucky Limo was a good choice for me. From the initial scheduling call, to on time pickup, to enjoyable banter with Ray, to drop off at our hotel, the whole experience was great. I chose the pickup + 2 extra stops + destination package rather than the hourly version. That worked best for us. I will definitely use Lucky again and comfortably recommend them. Ask for Ray as your driver!

Have an account with these guys. Always on time, always clean cars, great drivers and a value! One time I called late and they were booked, my cab ride was $ 40 more and you know… A cab! Really like this company and you will too.

I found Lucky Limousine here on Unilocal and booked them for a 2 day contract for our school trip to Portland. Booking the coach was a breeze. We had the same driver both days, who was on time every morning and reachable via text when we needed him. Our experience with Lucky was seamless and we are looking forward to using your services again!

My daughter was married in October and her fiancé, living in FL asked me to send him some limo services to take him and his bride from Indepence OR to their hotel near PDX. Lucky was the service he chose and I couldn’t have been happier with their service! The driver was very friendly and was very willing to do whatever we asked within the lines of her own «rules for the road». It was a sweet ending to a wonderful evening. I would highly recommend lucky for any special event.

I use Lucky through work for airport service and for personal functions when we don’t want to be driving. They are always on time, polite, flexible and reliable. I have no reason to use any other car service.

I contacted Lucky Limousine as part of a grand birthday surprise. Not only were they incredibly attentive, polite and professional, but I was able to do 98% of my communications through email (which was a huge plus for me).
From Blanch, the office manager, to Stephanie, our driver, I can’t say enough great things about this company. We rented a 14-​passenger Hummer limo for a brew tour of Hood River. Stephanie arrived on time, was incredibly accommodating and made our entire experience stress free and fun! The car was clean, comfortable and there was a cooler full of ice with bottles of water waiting for us (much appreciated after a day of drinking).
After working many years in customer service, I appreciate when I receive outstanding customer service. If you are looking for a reliable, friendly company for your limo needs– go Lucky! Thank you Blanch, Stephanie and the Lucky team.

I’m getting married on New Years Eve, we needed to transfer a larger group of guests and we knew that a limo service of any kind would be pricey for the night. I contacted other services in town and received attitude and crazy high prices… and I promise I’m friendly. Lucky Limousines were the nicest and most genuine company EVER!!!
In an age where customer service is dying, they manage to step it up and provide service in a way that all companies should. Helene (I could be spelling this wrong) was amazing, warm and gave us exactly what we needed at a price that was very fair given our circumstances. BIG thumbs up Lucky! Anyone looking for a limo or limo bus service should absolutely go here and when we need a limo in the future they’re our place. Thanks so much Lucky Limo, I’ve missed your kind lately.

If I am going out of town for more than 4 days and I can’t find anyone to give me a ride to or from the Airport, I always contact Lucky Limousines.
I have used them for the past 5 years or so for my personal transportation as well as for work functions and have never been disappointed.
I like that there are bottles of water waiting in the car for me. I like that the drivers are well-​dressed, polite and professional. I like that you can request a non-​chatty driver (I can make small-​talk but after getting off a plane, I’d rather not — If you like chatting with your driver then more power to you!). I like that the cars are clean and sleek and modern. I like that they call to confirm your pick up the day before. I like that they keep track of your flight so if you are landing early you don’t have to wait for them — they are waiting for you.
Being met inside the baggage claim area costs extra, but the towncar service area is super close to the exit by Baggage Claim 2 and they have your name on a sign on the car where it’s easy to see.
I have no idea if they are the cheapest car service in town, but for the quality and performance, plus not needing to worry about my transportation at all, I am satisfied with the price. Gratuity is added to the cost, but the nice thing about that is you don’t have to make sure you have some cash on you when you land or take off.
I have also used their charter bus service for both large and small groups and have never been disappointed.
I definitely recommend Lucky Limousines for your transportation needs.