Mackin’s Auto Body

This is belated review but Johnathan Starr is outstanding in customer service. The whole crew there were wonderful and helpful. I had a window broken after a theft and Johnathan was wonderful. As soon as I showed up at Mackin’s, they offered to wrap my window so I could continue to use my vehicle. I am a single parent who also works full-​time and Johnathan was wonderful with working with my very hectic schedule which was even more hectic during the holidays. Luckily, I haven’t had to use my insurance often and they were able to help me through the whole process even though my insurance company was not happy that I didn’t choose one of their body shops. I knew Mackin’s had a great reputation and the whole crew have me as a life-​long customer.

We have always used Mackins and Son for body repairs. We have been pleased with their work, even though they tend to take longer than we would like. However we recently went to them for a minor repair. They didn’t have the part and demanded the money up front. Which we thought was odd but ok we paid the $ 69. Then 2 weeks went by and we heard nothing. We stopped in and were told that they had the part. We were a little confused as to why we weren’t called. They just sorta shrugged and seemed unconcerned. We were told to come in the following week. Our work is done and seems good and all we just are a little put out with the way it was handled and the customer service. Sorry to say we will have to look elsewhere for a body shop.

Couldn’t be happier with the quality of work, but also the customer service! It wasn’t just one person being friendly and respectful, it was the entire staff.
Johnathon Star kept me updated on the progress of my repair as well as worked with the other drivers insurance company. I literally barely had to talk with them. He also ensured I had a rental car pick up and let me drop off to he rental car keys after hours in their designated spot. Johnathon was very accommodating and positive, as were the entire staff. One of the mechanics helped me install a car seat on his way into the garage, such great service.
My car is perfect!

I was driving from Seattle to LA when my car was rear-​ended on the 5 in Portland. It was no longer safe to drive, so I exited the freeway and used the Unilocal app to find the closest auto shop. I am so thankful I ended up at Mackin’s!
The moment I walked into Mackin’s, they were able to provide an initial estimate for my car and they also set up a rental from Enterprise to pick me up. I returned to Mackin’s with my rental and the guys in the garage helped me unload my many belongings from my car into the rental car.
I was able to leave my car at Mackin’s while I continued my drive down to LA. It took my insurance about 10 days to decide that my car was totaled and my car was left safely in Mackin’s lot during that time. On my drive back to Seattle from LA, I was able to pick up the rest of my belongings out of my totaled car at Mackin’s. Overall, great customer care at Mackin’s!

I am so disappointed in Mackin’s. I’ve used them several times in the past with excellent results. Not so this time.
My car was vandalized and Safeco sent me to Mackin’s to get an estimate. I went and agreed to having them do the work. All I needed was a new rear passenger window and an antenna. The total estimated time to do the job was 3 hours.
I dropped the car off at 10:30am and got a call in the early afternoon informing me my car would not be ready til the following day because their technician broke my window clips and and new ones were on order. I asked them to get me a rental car since they couldn’t deliver the car in the time frame they promised. Scott (a Mackin’s mgr?) refused. Nice. So I shelled out money for a rental car. So much for customer service.
I picked up the car the following day and the used glass they installed was dirty and had two rock chips on it. Funny thing is I inspected the glass with Mackin’s employee Hector prior to the installation and didn’t see any defects. My hunch is they damaged it and installed it anyway. Nice. So much for doing quality work.
Now I have to go back and have Mackin’s install another window and hope they don’t break the clips!
I swore by these guys in the past. Now I just wanna swear at them. Never again.

I really appreciated the care and time given to me at Mackin’s. I came in with a crunched front light and grille and they repaired it beautifully. My turn signal was damaged in the accident and they repaired it as well. A couple days later my turn signal light was out and I went back and they installed a new one free of charge. Later on, I was in a fender bender and got the other cars’ paint down the side of my car. They wiped it off with lacquer and didn’t charge me anything! It came out like new. I would recommend Mackin’s to anyone who needs auto body work. They went above and beyond the job.

First of all, ask for Johnathon Starr (yes, that’s the correct spelling). What a sweetheart. He is incredibly caring, communicative, and earnest. I’m not sure if he personally worked on my car, but he coordinated the experience.
The left side of my car was smushed because of an accident. The right side had some old damages on it, which I wasn’t there to fix. I also have had a leaking trunk, which I haven’t been able to use in a couple of years because of the Portland rain – also, not something I was planning on getting fixed this time around. Not only did they make the side with the damages look brand new, they buffed out the other side and fixed my leaky trunk for FREE, which included finding where the leak was coming from in the first place. On top of that, my insurance wouldn’t pay for a new bumper because it had some old damages on it. So, Johnathon gave me a sweet deal on a new one — I think it was parts minus labor.
In the end, I just paid my $ 500 deductible plus $ 200 for the bumper. So, that’s $ 700 for a $ 3 – 4000 job. Amazing. Love these guys. Won’t go anywhere else for auto body work now.

I was distracted and did not hear my son say «wait, the bottle of water fell out of the car, let me get it. I backed up with his door open only to have it go 3 feet and catch the porch railing post. (My son was not hurt, but I was sure embarrassed.) The door stayed aligned, but the plastic molding — cowling? — popped part way off. I asked the dealer who said it needed to go to a body shop. I was taking the car in for some repair work at my mechanic who said to take it to a body shop. We asked which one, and they recommended Mackin’s. My wife took the car there this week. Derek took a look at it and fixed it for NO CHARGE. While I thought fixing it would be easy if the person knew what they were doing, I sure did not expect it to be for free. So thank you Derek @ Mackin’s in North Portland!

Final Result
It cost $ 320.00 for another body shop to fix the work and damage done by Mackin’s.
1) Taillight was fixed — rubber plug was lost by Mackin’s during assembly
2) Clear coat overspray (due to Mackin’s improper protection of areas NOT to be painted) was polished out in two door frames, bumper, outside of two doors and rear left quarter panel
3) Scratches on bumper, caused by Mackin’s, were polished out
4) Hardened compound removed from rear seats and interior
5) Hardened compound removed from 7 exterior panels of car
6) Scratches and embedded streaks/​lines polished out of 3 exterior panels of car
Finally, the car’s metallic paint shines like new metallic paint should! It has real depth and luster! Woohoo! This is what I expected originally but it should have been done by Mackin’s (as they were paid for) the first time!
In short, the problems can be summarized as:
1) NO attention to detail was used during paint work on two panels that then affected NINE other panels
2) Poor finishing work affected all of the car’s exterior except for hood and one (of four) door plus the leather interior
It took 2+ months and another body shop to get a simple fender bender fixed. Not good.
I find it funny and sad that the North PDX Mackin’s has not responded to this review once but suddenly a few great reviews pop-​up. Interesting how the review history and frequency changed all of the sudden. Oh well, my situation is over, thankfully.
I wouldn’t recommend anyone else go through this shop. Maybe another Mackin’s location would be better?

I first came to Mackin’s for body repair from a rear end collision. I was pleased with the quality of the work the price of the repair and the service provided around the transaction. Based on that experience, I returned this week for some minor front end repair and was completely satisfied with the results. The repair was done quickly, very reasonably and I received great service. I would recommend them to anyone.

I could not be happier with the service I received here.
In December a large tree branch fell on my car. I was sure the insurance company would total it, but they didn’t. The whole windshield and roof had to be replaced and pretty much the whole car was repainted.
It was a huge job and I am so happy to say that my car looked brand new when I got it back, and shiny with it’s beautiful new paint job.
The customer service was great. I felt like I didn’t need to worry at all about the insurance, and they kept me well informed of the progress on the car since it was such a big job.
I have been recommending Mackin’s to all my friends, and will continue to do so.

Due to the reviews I was a bit nervous bringing in my car. I voiced my concerns and was assured, «Nobody is perfect but we will do our best.»
The work was done very well, Pat and Hector were professional and kind. I needed my hood and front bumper replaced. There was some damage from past mishaps which they did their best to address as well. They are State Farm certified and the insurance connection went smoothly.
They matched the paint perfectly, everything they noticed was explained thoroughly, they cleaned outside & inside! They did the work more quickly than expected.
My car feels brand new! I am a happy customer. I feel like baking them some cookies!
Thank you!

I had some scratches in my clear coat from a bicyclist running into my car. I drive a newer 2014 Subaru, so I was upset that it happened. Hector Santana buffed out the scratches and it looks like new. He was so helpful and did a good job. Sometimes its the little things that mean the most. Thank you Hector. I will refer all my friends & family to Mackins!

Couldn’t be much more disappointed with my experience here. On ¹⁄₂₄ I got into a minor accident that required both bumpers to be resprayed and some minor plastic work on the rear bumper to fix. They say OK we are busy at the end of the month let’s get you in at the beginning of February. I say OK. Time passes and I finally bring the car in to get fixed. I receive a call shortly after dropping it off saying they now refuse to fix the current bumpers stating they didnt realize the rear bumper needed the plastic repair work before the respray and they wouldn’t warranty any work done on it anyways because it had been resprayed before. I’m sorry, didn’t you take pictures of everything and write me up a whole estimate? That’s right, you did.
Exasperated and just wanting my car fixed they convinced me to buy brand new bumpers and have them sprayed. So bumpers ordered, time passes, they arrive and finally get sprayed and I get a call saying they are ready. I go in excited to get my car back in one piece again and low and behold thats not the case. The front bumper didnt come with a tow hook cover (which they failed to mention to me before. why would I only want SOME of the pieces needed to put my car back together?) and here is the kicker, the brand new rear bumper was BROKEN. A tab needed to mount the bumper back onto the car was broken and painted over. Meaning that it was broken before it went into the paint room and nobody even noticed before during or after.
At this point, I’m pretty fed up and upset that I’ve spent all this money and time dealing with this and they still can’t get it right. I ask for the regional managers info and speak directly to him. He does not even apologize to me and at best he offers to have his techs put the bumper back on for me when the new one arrives. Time passes. Now, about a total of 3 weeks after I first got my estimate, supposedly everything is ready. I bring the car in to have the rear mounted and guess what, it’s the wrong bumper. The brackets needed to mount the bumper properly don’t fit on the bumper. So here we are, it’s been almost a month now and I am STILL waiting to have my car back together. *Update ²⁄₂₂ I finally got my bumpers back on and painted.
Do yourself a favor, go somewhere else, period. This incompetence and disgusting lack of customer service is despicable from a «well known» body shop with multiple locations, i.e. they clearly have the financial capabilities to do things right. The most disappointing part is that this all could have been avoided if they just fixed the ones that were on the car like I had originally asked them to. Awful.

All in all, I’m pretty pleased with these guys. They did a fine job on my automobile. They had it just about as long as they said they would. The guy I dealt with (Rob) was very nice and professional. There were some communication and paperwork problems at the start involving my insurance company and authorization. The Ins people told me one thing and the shop another… But I am generally happy with their service.

Poor quality work. They flat out ignored me when I told them what the problem was with my car and then proceeded to charge me 300 $ for work that didn’t need to be done. Then they told me «whoops, it was what you said it was all along!!! That’ll be another 300 $ to fix.» So yeah. Never going here again.

First review ever posted but had to go through the effort for an exceptional service from Mackin’s. They went well beyond my expectations in not only repairing the initial damage covered by other driver’s insurance but also repairing a previous problem caused by myself that was the worst of the two. They thoroughly cleaned the interior and exterior to boot.
While my first impressions was an overly extended busy shop on first estimate, and it took a couple weeks to get me in due to insurance approval bottlenecks, it was well worth it.
My first time ever dealing with an auto body shop so no comparisons but I can not think of anything they could have done better.

I took my car to Mackin’s when the window clips broke. They told me that due to the design, the entire window would need to be replaced. I coughed up the money for new windows (not cheap) and they worked great. For about a year. When they failed again, I removed the door panel myself to find the windows had not been replaced. Instead, the clips had clearly been epoxied back together. Armed with my receipt showing I paid for new parts, I called Mackins. They told me since it was past the «warranty period» I was SOL. That’s not the point! I paid for parts I never received and they offered not so much as an apology. They even had the nerve to tell me to bring my broken car in to get a quote for more repairs. 1 star is too many!

I come here for 2 main reasons:
1. Debby. If you are familiar with Mackin’s in Kenton, then you are familiar with Debby. This lady knows her stuff and makes you feel like you are talking to your sweet aunt. She remembers the car you had 5 years ago and makes you feel like you’re getting a deal no matter what you spend. Debby has major skills.
2. I had a problem with my check engine light not going off even though a mechanical error could not be found and couldn’t pass the DEQ. Mackin’s could have charged me to replace something in my control panel, but first they reset it, warning me that the light would go on again soon, but to see if I could pass the DEQ before it did. I passed before it went back on, and I didn’t have to pay for a repair. Success!

This is the second time I’ve gone to Mackin’s for auto body work, and both times they did a great job. They are very courteous, on time, and straightforward. Both times they worked directly with the insurance companies, and had the rental car there when I dropped my car off, so it was an easy in and out situation.
I’d highly recommend Mackin’s if you are looking for an auto body shop.