Macy’s

It was December 11^th and my husband and I were downtown doing our annual «Downtown Christmas Holiday Shopping» we had started off at Pioneer Place and purchased a few items there before heading outside in the torrential rain towards the Christmas Tree at Pioneer Place. Little did I know that the rain from my umbrella dripped down onto my bag soaking it completely. We walked across the steet to Macy’s to continue our traditional shopping spree and visit the Santa Display. While waiting in line my bag from Pioneer Place broke through and all my merchandise fell to the ground. I walked over to a clerk in your shoe department and asked for a bag explaining my situation and hr asked if I purchased the items at Macy’s. I told the clerk I had not but that I was shopping at Macy’s and planned to purchase some items. He told me that unless I purchased them there he couldn’t give me a bag. Really? He said sorry but it was store policy. Are you kidding me? Is this the type of customer service your store provides? I was shocked and told the clerk that because of his actions I never planned to shop at Macy’s again and would be sure to tell all my friends and family of my experience. Congratulations Macy’s, you have outdone yourself.

Every once in a while I come in here, Its a famous name, its big I think I will find what I am needing, I think i should like it, In reality it is hard to shop at, (I don’t like the layout) the cloths are generic, the prices on the high end and even the sales aren’t that great.
It makes me want Meier and Franks back… They used to have SOME nicer stuff and some good sales. Also staff would ask if they could help you (no more on that). It really surprises me just how little variety they pack into such a big space, I look around and wonder how is it each floor is an entire city block?
Even Macy’s in other towns are better. In San Francisco they have the Cellar with Boudin bakery…
The only reason I am giving it a second star is the Kitchen and dishes area, I have seen things I thought about buying in there. Oh and I like the elevators.

Friendly service and helpful staff especially in the shoe section. Came here looking for a pair of shoe that they have advertised. They were sold out but was able to give me the option of either ordering it online or check which store has it and have them put it on hold.
This is a pretty big Macy’s store with multiple floors. It is located in the heart of downtown so there are no free parking. Lots of street paid parking.
I like coming this store and will definitely come back

I hope someone from Macy’s customer service reads these reviews — looks like a lot of similar themes!
Travelled from Seattle to do some shopping, specifically at Macys — after multiple attempts to purchase at Macy’s — I drove home spending $ 0 at the store. My first visit no one was around to ring me up (in the shoe department) and after waiting, walking around, and speaking to other angry customers I gave up and left. Came back the next day to «try again» — this time wanting to shop for a North Face jacket, some Michael Aram frames, and the shoes I left behind the day before… Apparently this location doesn’t sell North Face or Michael Aram (despite their website saying they had the items I wanted in-stock)…took quite a while to figure this out as NO ONE was working in the home store and the lady in the coats department wasn’t aware what North Face is… Shoe department, same thing — no one around to help two days in a row.
Macy’s…I have been a loyal customer for years, after this trip I am moving on!

To be able to clothes shop in Portland with NO sales Tax! It’s amazing! This Macy’s is located right in the heart of downtown near Pioneer Courthouse Square.
This Macy’s location offers great deals! Especially during the weekend I came which was October 10^th ~ National Purse Day!
I was able to find TONS of clothing in the clearance section and all my shirts were $ 5.99 and pants & jeans were no more than $ 15.99. Steal deal!
Tamara was my sales associate for that day and was nice and gave me a coupon which made my payment even cheaper!
To use the bathroom there is a code which I used: Access code 6985 (Thank me later) :)
On my way out I got lost in the store and forgot where I came in from. A lovely lady named Shannon helped me leave the building she stopped to ask if I needed any help which was really nice and generous of her.
Yup, Macy’s in Portland definitely has my attention! I’m truly a fan!
I would definitely recommend coming to this location if you’re close by. There are tons of other stores nearby as well and customer service here is phenomenal!
Happy Shopping!

Some Macy’s are great, but the downtown Portland location is disappointing. It is almost always empty and hard to find employees (especially in the make-​up department). I’ve stopped by during the lunch hours and evenings, it seems to always be short staffed and most cosmetic employees are not familiar with the products.

This is directed to the Clinique makeup counter. Do your employees know anything about makeup? Or maybe they just don’t care. I came by today to pick up the liquid eyeliner I’ve been using since I was 14 and the woman at the counter tried to convince me that it never existed! She then tried to sell me a couple other brands even though I told her that I had tried them and didn’t like the formula. Instead of trying to help me find something else she told me to try going to Sephora. What horrible, half-​assed customer service. Would give zero stars.

One of the worst Macy’s I’ve ever been to. I came up to the benefit makeup counter to get a bronzer with my cousin not only did I have to wait while the co workers were talking to themselves for a good 10 minuets they were also looking over and laughing. And when the lady did come up to me she didn’t ask how my day went or anything she just stared with a blank face at me and gave me attitude the whole time I was at the counter. Needles to say I’m never coming back to that Macy’s again.

Regarding Macy’s new «Plenti» program. The only thing you will reap is plenty of spam in your inbox based on whatever email address you use when you sign up. What a total scam… thus far at least 75 spam mails per day since I opted in. Oh, and contacting Macy’s to see how to opt out? Customer service won’t even answer that email. Nice.

As much as I am a tom boy, there is a girly part of me that loves shopping for designer clothes. Emphasis on designer. I’ve only bought one thing in years and that was a L.A.M.B purse on sale for $ 250. Other than it is more or less imagination of what I could wear if I had a shit load of money and had an eating disorder to fit into the clothes. Customer service varies depending on department and the prices are expensive. It’s a good 30 minutes to pretend that you’re a rich bitch from Gossip Girl.

My friend and I were looking for a dress upstairs in the dress area, and I think the lady was a manager that helped us? She has short black hair. So helpful in sharing all of the recent sales and advice. My friend needed a purse so she referred us to Scarlet who was a bag specialist, and just as helpful in advice! Thanks for the great experience!

Love this location, esp. when staying at the Nines.
Heritage building, a classic, great atmosphere. All the shoes and cosmetics galore, right on the 1^st floor.
Was poking my head at the men’s Lancome line, a possible consideration after my Origins stuff runs out. Not the most perfect organic line but if that Owen actor’s endorsing it, it says something lol.
Katrina’s friendly service too.

Go for the men’s clothes, get great service. Check out men’s fragrances… Not so much.
I shop the men’s department frequently, you can often find fashionable items at good prices, helpful employees with great advice…
Stopped in today to sample the La Coste
l!ve, and the asian older lady wouldn’t even crack a bottle because their sample was stolen. Then turns her back, flips her hand and tells me to sample a different one. Um, no, I came for that one. Like dude, you’re MACYS. As in the giant department chain. You can’t give an interested customer a spritz? I mean that cost you like what, half of a cent?
Well, guess I’ll find another place to get it, plenty of department stores right around the corner.

Absolutely the worst. Staff is rude, no one greets you, the store has been in remodel mode for it seems like years, foot prints of Sheetrock every were… Bathrooms are disgusting and violate health code, it was early in the morning, paper towels, toilet paper and an empty soap dispenser. Human fece was «not lying» smeared on the stall wall… Won’t be back

Literally the WORST customer service I have ever received. The inept woman working in jewelry would not refund a watch for me that had the receipt for, even though I have returned jewelry to this store before. She said they have a special return policy that says you can’t return worn jewelry. It wasn’t worn I just didn’t had taken the tags off already. And I had my receipt! She was super condescending and talked to me like I was a small child, provided no solutions, options, or any level of customer service. I will not be shopping at Macy’s anymore! I will take my business to Nordstrom where they provide excellent service and their managers are well trained and professional. I have never been treated so poorly!

I went to Lloyd Center first (about 2 weeks ago) because the item I wanted was sold online, thinking I’ll buy it @ the stores, so I could wear it for Easter. .. .and there was also an item in the store that I wanted, I thought I’d BUY THEM both @ the same store & save for shipping. I was wrong! The 1^st item was NOT sold @ Lloyd Center, but they carry them downtown, and the 2^nd item, I wanted @ the store, they didn’t come in the color or size I wanted BUT they have them @ Lloyd Center. So now, I can’t even buy BOTH online! Confused yet? NOW, they’re telling me, I can order the 1^st item online and PAY for shopping for a $ 26 item (That’s like buy 1 for the price of 2!) Otherwise BUY up to $ 99 & get FREE shipping). It’s a trick, so you spend more!
So now, we’re downtown, decided to stop @ Macy’s, picked up my 1^st item, first & foremost, plus 3 more items. Not more than $ 99, Thank God!
Going home, trying out my 4 items, decided the 4^th one is tacky, so the next day, I drove back to Lloyd Center to return it, but the cashier downtown put a sticker on the ONE ITEM I’m returning and the Lloyd Center cashier COULDN’T FIND it on the computer! How is that? She took my credit card & searched under that. It’s not on the computer! She was willing to give me a refund, but lower than what I paid for, but I NEED ANSWERS why the Return Sticker was on, but it’s not on the computer? I’m fuming mad @ this time. (Don’t you hate it when something goes wrong, luckily there’s no crowd behind me, but a fuming hubby as well. .. can’t figure out why I’m online so long!!!) I decided to call & talk to the manager downtown of that department, and she talked to the cashier @ Lloyd.
Problem solved: Cashier downtown, only RUNG UP 3 ITEMS, and the one I happened to be returning had the sticker on wrong, so it wasn’t showing up on the computer!
This IS THE LAST TIME I’M WASTING MY GAS, AND MONEY @ MACY’S AGAIN, except when I go & buy Origins lipstick. I want that cashier downtown FIRED for letting me walk out the store with a FREE MERCHANDISE. I didn’t want it, and I gave it back to them! Totally waste of my time, I could have given it to GOODWLL! The cashier @ Lloyd was ready & willingly give me FREE MONEY and I could have taken that, but this is what I get for whining. Now she won’t give it to me, because as far as she knows, that merchandise was FREE thanks to the cashier downtown!
Got all that?

It kinda breaks my heart to give a Macy’s 2 stars, because I love Macy’s, but this is not a good Macy’s.
Came in looking specifically for things I had seen at other locations. Didn’t even find the brands here, so had no hope of finding the clothes and shoes I was looking for :(
Also, escalators are a pain-​the traffic doesn’t flow so you have to walk to the other side every single floor. That’s annoying.
Grrrr.

I’m giving your two stars for the Men’s selection.
You don’t have anything good for me to offer except for a corner of Ralph Lauren. To sum it up, I can find something better at J. Crew, and Nordstrom Rack.
Why can’t you be decent? Why can’t you have the other generic European/​strong American brands that other stores have?
It honestly looks stale once you stepped foot inside. Nothing speaks «buy me».
Even your colognes.
What happened to you? Get some spice. Get something. Throw some glitter on the floor.

Great Location Downtown. And they have stuff preferably kids clothes on sale. And some great deals can be had. Also if your unsure it will fit she offered to give me a gift receipt which was awesome as well.
Great Location. Well Lit and Stocked and Clean.
And the Employees offer to help and they acknowledge you without being pushy.

This location is the Macy’s in downtown Portland. There is another location nearby at Lloyd Center. Comparing the two, I prefer this location because there are better deals here.
It is a moderate size downtown Macy’s location. It is smaller than the downtown Seattle store, but there are 4 or 5 floors here still. I wouldn’t shop here on a weekday as there are not really any sales then. I would wait for a weekend when Macy’s has an «One Day Sale» for better promotions.
At least in the men’s department, it didn’t seem like this store has much product inventory of higher end brands like Calvin Klein and Ralph Lauren. However, I did find a few things in the clearance racks that were great deals. The items I picked up cost less than what was listed on the price tag. I would definitely check the price scanner to make sure that the item you are getting is really what you think it is.
It does not seem to be mentioned in any of the other reviews, but I believe this Macy’s partners with SmartPark to provide parking validation which is a nice thing. Though I didn’t need it though since I took the MAX downtown.
Though this Macy’s does not have as good of a selection of the stores in Seattle that I frequent, I still found it to be decent because of the random finds here. It is worth a look especially since shopping in Portland (and Oregon in general) is tax free.