New Identity Day Spa

I originally gave this salon 4 stars because of the price ($ 68 before tip, requested basic service) buy now that is has been 5 weeks and my nails are still PERFECT, I know it is a good value.
Great service! This was the best manicure and pedicure I have ever had. The staff is very friendly, and a complimentary mimosa was included.

I don’t know if it’s because I came in right as they opened on a Monday but this was the best pedicure I’ve ever had. I got the hot stone pedi which comes with a salt scrub, paraffin dip and hot stone massage. I was greeted by very friendly people and offered a drink menu right away. The Vietnamese coffee is delicious.
The ambiance is so soothing and the staff are very friendly. The services are fantastic and well worth the price. I feel so pampered. I’m definitely coming back.

This day spa offers sweet repose from the work week demands. Having been recently acquired by a new team, it has undergone a complete transformation and the artistic design influences of Southeast Asia shine through beautifully in this space. I will not get my acrylic nails done anywhere else! More than that, they serve complimentary mimosas, wine and variety of other beverages. Their Vietnamese coffee is incredible as well. The team there is professional, kind and talented. And did I mention… complimentary mimosas!!! I will definitely not go anywhere else!

The service is great but they tried charging me extra $ 5.00 after the service was done and also I asked for color changing polish and they had no clue what I was talking about although I had my toes done recently after the management change they gave me French tips instead of telling me that they didn’t have that polish! I won’t go back! If anyone knows of any salons that have color changing please let me know. Thanks

I have been going here for years! I have loved going here but I called today and I think it changed ownership. I’m so bummed. If anyone out there knows where John and Jenny are please post it here. I heard they may have another salon?

Service is amazing! Workers are such a joy to be around and you can sing karaōke and play songs from your phone easily by connecting it to their TV. Definitely my new fav place to get padi/​manis and waxing :)

My hotel recommended this place and they weren’t wrong. I got an excellent pedicure and manicure at a super reasonable price. The entire staff is friendly and happy, and you feel very relaxed and not rushed at all. Ben did my nails, and he is awesome!

Their packages are nice and a decent price. But I had to have my nails redone twice because they don’t have a dryer they just have mini fans, so be sure you’re dry before you leave. Very disappointed they got messed up cuz they weren’t dry so I now have to go back again to have my nails fixed. I did call to see if they would fix them and they were very accommodating. They are very nice, but very busy on weekends so if you can, do a week day. The place is clean and the utensils appeared clean. Bonus: they offer drinks and water for free, true full service spa and calm environment to relax.

My daughter and I have been going here for years. She gets a manicure every two weeks. She had booked pedicures for 5 of us on Mother’s Day. When she made the reservation, she asked specifically if we can all be seated together. They assured her it would not be a problem. We arrived a bit before our appt. time and was told to take a seat. Forty minutes later, and after 4 walk-​ins were seated, my daughter said something. They said, «oh — just 5 more minutes.» Many iterations of «oh, just 5 more minutes» and we finally gave up and left. We ended up getting pedicures down the street which will now become our NEW place. Shame on you, New Identity for treating loyal, regular customers that way. Four of the five of us goes there fairly regularly so you just lost those 4 customers. The manager avoided us and never said a word to us. If I could give them minus stars, I certainly would.

I get my monthly pedicures here as well as brow and facial waxing. I always feel pampered even if I show up with no appointment.
Creating relationships across language barriers with technicians is part of the adventure of living in a country that welcomes many. In this shop. It is possible to chat with the owner Jenny or many of her devoted staff to learn about life in Portland for Vietnamese Buddhists. Wonderful stories! Great job on leg massage and pampering that comes even with the regular pedicures.
The staff and Jenny are so welcoming to respectful patrons that I frequently leave the shop with a gift of a ripe mango for my patronage. This well run place is a pleasure to visit and has special princess chairs for the lucky kids brought along for the ride.
Don’t miss the shrine to Buddha on the way in. And enjoy a complimentary glass of wine during your treatment.

Super friendly service and professional service, yet with comfortable atmosphere. I get the solar nails with shellac from Bin, lasts a month with no issues and looks great! They always get me in quickly, even with I just walk in without appointment. Always offer nice cup of hot tea. Highly recommend.

They seem fine. Don’t ever go at the end of a shift or without an appointment after midday. They’re done with their work as soon as it gets slow. I guess maybe it signifies how good their work is during midday business hours, which is very positive, but those of us who aren’t regulars or those without appointments are SOL.

I haven’t lived in the neighborhood for almost 2 years, yet they still remembered me. They were so sweet and did my nail art and shellac manicure very well! They did my sons nails and he loved it!
I’ve also had my brows done by them before and will have to go back again. They’re so sweet, I should never have left!

I appreciate the easy in w/​o appt
The staff is pretty good & the best part besides awesome eyebrows is the serve you wine on request!

Been coming to New Identity for a couple years now. They do a great job. Quality place with friendly staff.

Decided to pop in after leaving another nails salon right down the road after a horrible experience and I am glad I did. I had i think nancy (not sure) who was an absolute delight. Very talkative and friendly. When I walked in I was greeted and everyone was friendly. They did not rush me an allowed me to soak for 15 minutes as requested before beginning, even though they were kind of busy. I did a mani/​pedi and they took their time and did an amazing job! I was there a total a little over an hour. I like the fact that they didn’t have one person working on my nails and a different on my toes. That says to me that they only care about turnover and not doing a great job, but this was not the case here. I will definitely be back and if you go, should call and make appointment first to make sure you know for sure you have a good spot

I have been going here for years and when I first discovered this place I loved it! Jenny, the owner always took her time with my nails and eye brows and even when she wasn’t available the other ladies that worked there took very good care of me.
Now if I even make an appointment with Jenny she passes me off to someone else. There are all new girls working there and they do terrible! My last pedicure I left with red nail polish all around my toes and my cuticles looked awful.
My mom got the hot wax treatment and the wax was so hot it burned the bottom of her feet, and last time she went it the water was scolding. She had to tell them 3 times that the water was too hot.
Everything is so rushed and no longer enjoyable.

Worst pedicure of my life! I hate to complain about technicians not speaking a word of English, but it was uncomfortable. She added cold water when I asked for hotter water and was even more gentle with the pumice when I asked her for more pressure. I suppose this could be a good place if you don’t want to feel a thing, and if you like a gloppy flaking manicure, like my sister received — she was surprised it was so bad ad the guy spent over 30 minutes on it, no design or anything out of the ordinary. Ironically, this guy bragged at length about the quality of their work. Get off the crack pipe, dude. My feet are so rough I need another pedicure to recover from that disaster!
My nieces (6 & 9) enjoyed it, but the «mani/​pedi» they received was NOT worth $ 25 a piece, as all they did was paint their nails, and only 2 coats when the colors they’d chosen required 3. The chairs for little girls sre pretty, which is the entire reason we chose this place, but the girls were disappointed that they don’t recline or have the massage feature.

If I could give this less than one star I would. Worst pedicure ever! Totally destroyed my nails. I have been here before and had a better service but I will never go back to this place again.

This place is great! They do a great job, they are very friendly and attentive! Really happy with my shellac mani — pedi!

Awww, I like this place so much. They are always so sweet, helpful, kind…
It’s a real family vibe AND they give me good advice and compliments. Well!
(Advice, by the way, pertaining to color selection, as it turns out that I am terrible at it. Did you know that someone could be terrible at narrowing down the choices of polish colors?! It’s totally true!)
They also do pretty little designs on nails; I got one done on my ring finger and she did it for free since it was just one.
It’s a relaxed and pretty little, kitchy atmosphere. Nice and big. They offer other services, which I have no idea about, but all the customers seem pleased when ever I see them.
Oh and best part?== Cheapest spot in the city for manis! Oh yeah.

A friend of mine introduced me to New Identity and I’m kind of hooked. I’ve tried a few other places but this place always seems to get it right. Their Deluxe Pedicure is a little pricy at $ 35, but for 50 minutes of pampering, it’s worth it. They do all the usual pedicure stuff but the real bliss comes in when they do a salt scrub on your legs followed by a mud masque followed by a hot towel wrap. By the time they peel those towels off your skin is so silky smooth it’s fantastic. A quick slather with Aloe helps cool the skin down. Once everything is cool and they are done working on your feet they do give your legs one final rub down with lotion. After polish the final step is to dip your feet in warm paraffin– it’s just fantastic.
My toes always come out great and they are so careful about making sure everything is dry before you go.
I would make an appointment if you are going on a weekend or near a holiday because they seem to fill up quick. But I’ve never waited very long and always had great treatment.
They do offer nail kits for sale if you don’t have your own and at $ 2 its a small price to pay for cleanliness.

For years I had gone to this nail salon with happy results. But the last few visits have gotten progressively worse to the point that I will no longer go.
I didn’t mind the 40 min wait so much, even though they told us it would be a 20 min wait. They were busy and had a rush of people because it was a flip flop kind of day.
First off, the new owners have fewer english speaking technicians. I hate having the seats turned on and the last two times someone comes up and just turns the seat on and I have to tell them to please turn it off right away. It would be nice if someone asked the simple question, «Would you like me to turn the seat on?»
My daughter had a horrible pedicure. The person put on 1 coat of nail polish on her toes and it was a fairly light color, it should have been three coats. When my kid came home to put another coat of polish on her toes, she discovered that the person never took off all of her previous polish.
It seems like all the money went into turning the salon into a Purple Fantasy and less on customer service, or making sure their technicians were better trained.
I guess I’m going to have to find a new place :(