NW HomeBuyers

The agency itself is wonderful and eager to help. They are friendly and have amazing profiles however we got the short end of the stick for our first homebuying experience. Our agent was Mark Klemmer. He was promising at first but as the experience progressed I found he lacked knowledge about the property he was selling and did not participate much in showing the house. He was very quiet and didn’t really sell the house. Also while trying to place offers and figure paperwork out he was not clear in his communication, often did not keep us informed of progress, and was even short tempered and rude as well as condescending in his voicemails. I had to call another agent Marjie Baker, to clarlify and to get me the answers to my questions and to help me find another place to begin to look at because Mark was difficult to work with. She was enthusiastic and was very sincere when trying to help us. I recommend Marjie Baker highly and strongly encourage people to NOT use Mark Klemmer’s services.

Connie has left the company and Janelle took her listing for us.
Janelle is the sales rep that has handled this process of selling the home. After accepting an offer, the buyer delayed the home inspection and the park application was also delayed so we asked to have an addendum to extend the closing. That document was not produced and only verbal commitments of the closing dates were made. We have tenants in the home so this has delayed the notice to vacate.
Janelle has received all closing documents signed by the buyer, and sent FedEx on a schedule to the sellers that are located in Cal and Florida. The process Janelle told us is that the buyer’s sign docs where sent to FL on May 7 then one seller would sign on the 8^th then send to second seller on the 9^th and the second seller would sign and send back to Janelle on the 13^th (Monday) so that Janelle would receive them on the 14^th. Then Janelle was to process the docs to be funded within 48 hours of receiving the signed docs. On the 15^th, I received a call from Janelle; she asked if I sent the docs on the 13^th. I said yes, they should have been in your office on the 14^th and now it’s the 15^th. She said she had not been in the office to check, but would do so immediately. I found that odd that she would call me a day late rather then check with her office on the day she set to have in back. I had not heard anymore from her so on the 17^th (Friday) I called her and left a message that it is now 3 days since the docs were received back in her office and the funding which was to occur on the 16^th hasn’t happened still to date on the 17^th. Janelle called me back several hours later and when I asked where the docs were and if they have been processed, and when we could expect to be funded, she was very rude and said «you should have called earlier in the day, now you have to wait until Monday before she could check». I then explained that we had done the signing and mailing as per her instruction and that her commitment was that the funding would happen 48 hours from the receipt of the signed docs which was the 14^th. It took 3 attempts to explain as Janelle interrupted me several time to say, «I have taken shit from your sister (the other owner) and shit from the tenants, and I’m not going to take shit from you», then she hung up on me. I still don’t know today if the docs are in process, when we will be funded, or even if the home is still in process of being sold. I have tenants that will be moving out on the 29^th, as scheduled verbally by Janelle and if the home is not sold and funded, there will be financial damages for the seller, the buyers, and the tenants which happen to be my mother. This has caused stress, hardship and potentially financial damages.

We can not say enough good things about this realty agency! Connie Abell helped us above and beyond to purchase our home and we will be forever grateful. Professional, courtesy, customer service the way it used to be are just a small part of this great realty. We tried a few competitors in the manufactured home realty profession and no one compared to NW
LLC and Connie. We couldn’t have asked for a better experience! Thank you, Connie!