Office Depot

Stay far far away from the print center here. Twilight zone… stay far far away from the print center here.

I’m writing this on the behalf of a friend who doesn’t have a Unilocal accounts who just came here and had the best customer service experience! She ran into a dilemma regarding one of their back to school sales and the manager was very kind in giving her a great deal as an educator. She would definitely recommend and come back to this location.

This Office Depot is my «go to» location. FAST, FRIENDLY SERVICE!
I went in for an emergency print job and Sarah was outstanding! She knows her stuff!
Thanks Sarah and Office Depot! Now I can relax!

I have been shopping at this location for fifteen years. As a high school teacher I am in continual need for office supplies because I constantly giving it away to students who come to class without school supplies. I have always experienced inconsistent service at this site that ranges from sometimes great to usually meh. Today I got full on Doh service.
For reasons I do not need to explain here I need some film. I know, when was the last time I bought film? So I went to this place because it is near and I thought they might have it.
Upon arriving I went to the print area and looked through the batteries and grabbed one I needed but I could not find any film. I stood there trying to figure out where it might be if it is even still available. This big employee (I think his name was Chris) starts walking toward me so I give him the look of «I have no idea where to find. .. «He looked looked away as he continued to walk toward me. He looked back at me again as he continued toward me and I further stressed the expression on my face but he again quickly broke eye contact and then turned to go in another direction away from where I was standing. The third time he locked eyes with me I changed my expression to what the #$@%& kind of service is this?
He then recognized my presence with a comment like, «I will be with you in a minute» but I returned the batteries and walked out. There are too many other options. It is time I go elsewhere for my pens, paper, markers, staples, scissors, binders, folders, rulers, pencils, and what not.

Quick service. I was greeted by a nice gentleman upon coming in. In addition to buying a couple of office supplies I also dropped off a UPS package. It’s nice to have a drop off for things like this here in the area.

Know what you need and where it is, or order online.
Given the fact that Office Depot should be working to acquire new business partners using their products, my non-​profit will not be returning to this location or any Office Depot. Before I explain, I encourage anyone researching office supply chains to use, to ask yourself if you’re willing to wait far longer than truly necessary in order to receive any help. Also should be noted that I have been using the nearby Staples store on 122^nd and Glisan since Office Max at Mall 205 closed down. Both of those locations were used because of their amazing service and previous negative experiences with this Depot location over the last 3 years.
Upon entering the Office Depot on 102^nd and Halsey, I had a very simple task: gather pricing for document printing in store, and find pricing for 4“x5″ (4-​up) laser printer labels. Entering the store, the staff did not greet me and never once approached me while I was shopping around. The cashier was leaning on the check stand counter doing who knows what with an ad. The store itself was mostly clean and decently stocked, but pallet displays along the center aisle were bare and poorly spaced to utilize the most effective amount of space. After 15 minutes of carefully looking around the label aisle, I did not find any labels close to what I needed.
Having worked retail myself for nearly a decade as a store manager, I chose to avoid searching for help, to see if the associates would ever approach me. In my experience and training of staff, associates should have been actively interacting with all customers. With that, I carried on to the print shop, where I was greeted in such a way that I felt as if I had intruded on whatever task the lady behind the count was doing. After identifying myself and my intent, I asked for pricing on a particular style of paper (ivory or silver colored pearl stock). Before I could explain what it was for, I was told «Yeah, we have some back here but won’t be restocking it once we sell out of it». Confused, I asked if an alternative would be available… to which I was told, «We sell it down with the specialty paper. You’ll need to buy it and then pay for just the print cost.» Fair enough, but upon asking if there would be a better alternative for my needs, and to avoid multiple trips for a single print job, I was given zero suggestions.
Two missed opportunities to engage a new possible repeat customer, and multiple failures to engage and ASK questions to identify a need. Unless you know exactly what you need and where to find it, this store will not help you. As a previous loyal customer to the OfficeMax nearby that shut down and business shopper at the Staples that just recently shut down up to road, I will definitely make the extra drive to avoid going to this Office Depot for my personal or business needs.

This place has always been a frustrating experience… HUGE store, and very nice setup… but maybe that tantalizing appeal is what adds to the frustration. For being such a HUGE store with apparently so much to offer, it is always horribly understaffed. I don’t ever (usually) criticize employees and it is the same here: I suspect this place is just horribly managed, and it manifests as:
Well, last several times I’ve gone here that HUGE store only has 3 people working, yes, three people trying to do EVERYTHING. I feel bad for them, they are doing their best, these 3 employees… but the lines are, as expected, LONG when you only have 3 people on staff.
Come on «HUGE store», don’t be so cheap, put a few more people on board to answer questions and back up the other employees… I’ll be going to Kinko’s unless the situation improves.

They must have too any customers. I went into this store on Monday Feb. 17^th 2014 and they absolutely ignored me and wouldn’t even open a check stand up for me to buy the products I picked out. 3 of their managers were too busy walking around talking to stop and help and they left one guy up front to answer calls and help customers and they were obviously the ones who trained him. When the phone rang he totally ignored the paying customer right in front of him and talked on the phone.
I gathered from this fine display of customer service they must not want my business so I left and went to Staples and they actually opened a check stand up for me to purchase the same products Office Depot had. After this I called and emailed them about it. I received an email from their customer service rep to call him, I did and you guessed it, no answer. Here is a store that likes failing, when I have a customer I do my most to keep them not drive them away.
So sad because they were very good the last 3 years but now they just seem to want to fail. It wont be long with that example of customer service.
C. J.

When I give reviews, I start out giving people 5 stars, but each time I find something NEGATIVE, minus a star but I’m giving that extra star because the girls in the printing department always treat me with respect, and satisfied with the service they give me. The stars goes out for them, but the other department, deserve NO STAR from me!
I went to show them a defective tape from my Kroy labeler (see photo on profile). Brother brand is the only one that can fit Kroy, but somewhere in the middle, the tape now has black ribbons glued to my label, leaving me with half of the reel not printing.. .. and Depot only stock ½″. Mine is 3/​8″, and the person helping me says ‘it is NOT THEIR FAULT the tape was defective’. I knew that! I was ready to buy the twin package, but shouldn’t I get one @ least a discount? It was NOT MY FAULT either, that the tape they SOLD ME was defective! So how long have I purchased the tape? 2003? They have 90-​day.. .. long story short, I started searching WHERE ONLINE I can purchase the same size tape. It brought me to CHAT Office Depot, and can I pick the tape in store? He gave me a discount code, to order from the store to get the FREE SHIPPING, but I needed it yesterday, I didn’t want to wait 5days. I have an event Saturday, what good will that do for me? The store to PU, if ordered today was THIS same store. I explained to Chat, I was just there, the other day, and was treated badly! The clerk COULD HAVE ORDERED it for me online, right there & then, and I could have picked it up without paying for shipping, the next day or two. That didn’t happen, he only suggested I contact Brother and talk to them about my defective label.
«Chat: We sincerely apologize for the inconvenience caused, I am escalating the issue so that the item will be delivered to the store and you can pick the item from the store within an hour today. Is that fine with you?»
I’ll update in 1hr. and maybe, with that kind of service come back & add another star!
UPDATE: almost 4 hours later.. . Back re-​CHATTING the same way as this morning: «Flory, I do apologize but with that issue it is online purchasing, and with regards to that escalation we need to follow some process that’s why it cannot be done right away.»
Chat: I do really apologize, because I could not be able to trace this escalation but to follow up I will make another escalation for you.” Meaning an additional 4 hours. more of waiting or call from them. This chatter takes 4-​ever to type, so chatting with her that could have taken 10 mins. took 45 mins. BTW: she’s sending me $ 20 off for every purchase of $ 100. The item I want cost $ 20. and now she wants me to spend $ 100 to get my $ 20 discount? I’m being ripped off 2x! How much will I save, if I went to another store?
Update, same day, 6 hours later. I was repeating everything I talked to CHAT from 6AM. My last call with CHAT @ 7PM I was told, «Will surely be resolved by the end of the day and will pick up item in the store.» This is now 9:30PM, and I didn’t hear back from them, nor will I ever hear back from them. My result with CHAT? ZERO!
I just put in my order FOR 2 @
and I’m subtracting one more star.

Not very impressed, specially after they implemented their NO RETURN policy on technology. Last time I was there they refused to accept a valid coupon I received by mail. High employment turn over which makes them inefficient. Just my opinion. Unfortunately, Office Max is not any better.

This review is for Kristen. It’s Office Depot. This one isn’t even as good as the other ones, but anything is better than Office Max. What are you gonna do, though? There isn’t a Ma & Pa Office Stuffs Place. Is there? If there is, I don’t need a hemp notebook.

Office Megastore
Why did I even come here?
Blasé corporate crap
I came for folders
And maybe accessories
I left with folders
If you really want
The same shit as everyone
This place is perfect
If you’re looking for
Any semblance of unique
Make tracks for elsewhere
This is a haiku
In the form of a review
Refrigerator