Pacificsource Health Plans

I only purchased dental insurance from pacific source for 2015. We have used it very little as i find it difficult to make appointments. I experienced difficulty getting through to make an appointment and not many appointments are available in the few clinics accepting pacific source. Your choices in the Portland area are Tigard, Gresham and Salem. The Tigard clinic is tiny and it’s called advantage dental.
I really miss Kaiser Permanente dental.*sniffles*

I have had excellent service with PacificSource. When I had to pay out of pocket for an Rx, I called and PacificSource paid me back! I’ve never had such great service from an insurance company. Thank-​you!

I don’t usually go out of my way to post negative reviews (y’know, if you can’t say anything nice, don’t say anything at all), but I feel a duty to warn friends and strangers away from PacificSource. I’ve been in the workforce enough years and in enough jobs to go through probably ten different big insurers, and in my experience, PacificSource is hands down the worst I have ever had. I think their corporate strategy is to pay as little as possible, whether claims are legit or not. Seriously, I don’t think they’re in the business of helping, they’re in the business of avoiding payouts.
More than once I’ve called for pre-​approval of a service, confirmed it’s covered, only to have it denied when the charge is submitted.

Shoulder injury. Doc didn’t know what was wrong ordered an MRI. Pacific Source denied. Said I had to have physical therapy first. Called Pacific Source and asked them how the PT could treat my shoulder if they did not know what was wrong with it. They said the PT would decide what was wrong with it. I asked if I should just go to a PT when I am hurt since they apparently know more than medical doctors. They agreed with this course of action.
All I a can say is WOW!