Paradigm Window Solutions

I moved into an older home three years ago with single pane windows from the eighties. I decided to do some homework and look into windows and learn what I could via my friend Google. I came across Paradigm windows and after reading other customer reviews, I decided that they were the windows I wanted for my home. It’s been two years since their install and I am happy to say that I am very pleased with my purchase. I have several double hung windows in addition to casement windows as well. I would recommend these windows without reservation.

We’re an Upstate New York new home builder, my brother (business partner0 and i both used paradigm windows in our new homes, there’re excellent! With all the window companies our there paradigm is the one we chose, what does that tell you!

Three stars simply because every person I have talked to (about 15) has been extremely friendly and they have tried to help.
I’ve been here for three hours trying to deliver a huge bay window. Actually… I’ve been here three hours this time. The first time (3 and a half hours ago) they said I was at the wrong place and sent me up the street to a place that doesn’t exist, on a road that ends at a T intersection… and trucks can’t go to the right… and the road is closed to the left. Guess who got some intense backing practice?!
So, I get turned around and stop at all 3 other businesses on that street (just in case one of them was expecting a big ass bay window… nobody was). I decide to go back to this place because they have a truck parking area… as I’m parking my boss calls and tells me that this is indeed the place and I need to go back inside and see Larry. I did. Larry is a super friendly guy and he’s very helpful. He spent some time checking and told me that they did not order a big bay window… because they make their own. I return to my truck (did I mention it’s a long walk and its brrrr freezing?). I call the shipper, get connected to a guy that gives me a phone number for a guy (no answer), but the shipper said I was definitely at the right place and to go back inside… again…but this time see Andy. I went back inside (long cold walk… remember?)
Nancy is the receptionist, and by now I feel like we’re old friends (she’s a spectacular lady and also super friendly).
Turns out that Andy is the general manager… and he’s on vacation… and he didn’t let anybody know that he had ordered a big ass bay window. Larry is called again and when Andy’s name is mentioned he said to back into door 5 and we’d get it unloaded. By this time a local delivery truck is in door 5, so after yet another long cold walk to my truck (I swear it gets longer and colder each time) I get to wait until the entire 53 foot trailer is unloaded.
Finally, I get to hit the dock (like a boss), go inside and unload the damn big ass bay window.
Larry apologized a zillion times (seemed like a zillion) and each time I assured him that it was ok, after all… nobody knew anything about this window… except absent Andy… the boss.
Absent Andy cost the two stars that I would have gladly given this place. Absent Andy is on my shit list… he cost me my last two deliveries today which means I have to take them all the way back to the shipper in West FRICKIN Virginia… with an intense snow storm in the forecast… without my very heavy back haul of paper… instead with one window and 2 doors on my trailer… NO WEIGHT.

A business that did what was right.
We recently had Paradigm Windows installed in our home in Pennsylvania. The quality was excellent. The problem came when we quickly decided that the glass was tinted BLUE. Yuck. Blue.
After contacting the local salesman (who at first said there were no reports of this other than ours) who investigated and found that Paradigm had indeed changed the color of their tint. The salesman was never informed and said he would talk to the company.
At first we were offered a measly rebate but the blue was a color we couldnt live with.
Being of Irish heritage I was ready to goto war and buy websites and direct every Google search to a site where I would tell about how we were screwed.
My other half kept me from this and before long Paradigm stepped up and did what was right. They replaced all 5 windows with beautiful nearly clear glass. Ahhh, sooooooo much better.
Summary: this business admitted their mistake and fixed the problem. I would recommend them for their quality and integrity.