Phillips Electronics

I was referred to Phillips Electronics back in ¹²⁄₂₀₀₈. At that time, they did a fantastic job installing an alarm system in my Portland home so it was a no-​brainer when I bought a new home in Vancouver, WA to use them again. Besides very professional installation and monitoring, they are easy to reach should you need a refresher on how to use a feature or to answer any other question. You just dial their # and a real person answers the phone. Luv that!

Once upon a time shopping locally was rewarding!
This review has been given a single star only because awarding ‘zero’ is not allowed. I’ve had service with Phillips for a decade and recently inquired about upgrading from a landline to cellular service. I was told by my representative with the company that my bill would actually go DOWN by doing this so this seemed a no-​brainer.
They did install new panels etc but once I got my bill it had gone UP rather than the other way around. When I called to speak to my representative I learned he had retired. I then got a call from the owner of the company and after telling her the situation she kept repeating ‘you signed a contract’ (I did). Bottom line… I should’ve read the ancient carbon copies they sent me in the mail (I was told they couldn’t email them) before signing but had trusted what my representative had told me.
Unfortunately, this monitoring company does not monitor the phone calls for quality assurance so I have no leg to stand on other than my word versus their ‘you signed a contract’ spiel. Bottom line/​age old wisdom: READ THE FINE PRINT before you sign anything but my advice is to not sign anything with this company. There are plenty of other options from reputable national companies and you’ll most likely get far better customer service.

They think it is ok to call at 1 am, multiple times, and to everyone on your emrergency call list, to let you know you need to replace a battery. They did this multiple times, despite being told by the owner to stop. Many other problems to numerous to list. I would not use them under any circumstances.