Providence Maternal Care Clinic

I loved all but one of the midwives. I just can’t risk that person I feel very uncomfortable with delivering my son. Now, after 5 months of preparing for a birth with them, of creating trust so I feel comfortable, I have to pick up and leave because they can’t promise I won’t have to be delivered by this person if my luck is bad. I honestly wish I’d never gone to them in the first place. I wish I could have met all the midwives at the beginning so I could have made a good choice back in the beginning.

I only have great things to say about my experience with PMCC. From the first visit to the post-​partum follow up visits, I felt they listened to my worries/​fears, took my hopes/​needs into account, and helped support me through a wonderful, all natural birth just weeks ago. If you’re looking for a good in-​between option that offers midwife care with a hospital setting PMCC is the perfect fit.

This is a really tough review to write because everything was so good while it was good! But you also have to judge a business and relationships by how they are handled when things are not going well and this clinic, the midwife I most recently saw and Providence as a whole is more concerned with making money than operating an honest and ethical business.
I came to this clinic after another disappointing experience with Providence. I probably should have picked another hospital all together but on first meeting I quickly realized this clinic was awesome in all the ways the other clinic was failing. They were fast, thorough and seemed to keep a close eye on all of the little details of my pregnancy. I felt I was in good hands, knew exactly what I would be paying for and what my insurance would cover and really felt safe and well cared for.
Fast forward a year and I came back to the clinic for a postpartum/​annual exam. During this visit I asked questions of the midwife, questions I felt were directly related to the pregnancy, nursing and maternal care. I was even emailed an automated letter from their computer system inviting me to this appointment and telling me to come prepared with questions surrounding my health. They told me that most insurance companies cover these «wellness» visits and that I should call to confirm it would be covered before I came in. I did all of this. But to my surprise, during my visit Wendy Berger neglected to perform my annual exam even though that is why I was scheduled to be there and without my consent she charged me for a «mental health» exam because I asked her if a recent reduction in nursing could be related to some anxiety I had been having. After doing some quick internet research I have confirmed this is a completely normal response as the hormones in your body fluctuate with these postpartum changes. But I get charged $ 450 for her time (no prescription, no services rendered). Unfortunately by insurance doesn’t cover mental health.
When I tried to talk with Wendy about it she refused to change the coding so that the visit would be covered by my insurance. I went round and round with the billing department, quality control and every avenue I could think of but I have come to realize they would rather collect this $ 450 and never see me again than look closer at the situation and re-​evaluate the way they handle their patients, fees, insurance and billing disputes.