Residence Inn Portland Downtown/Lloyd Center

If I could give this HORRIBLE place negative stars I would & with justification. My advice DO NOT STAY HERE (and yes I mean to yell). Here’s why:
We asked for an ADA room with two beds for a Sunday and Monday night. It was confirmed to us verbally that the room had two beds (1 a sofabed) and was ADA. When we got there, the room had 1 bed with no sofabed. I have a clue for you — ADA doesn’t just mean the bathroom.
They gave us the room next door which did not have an ADA-​bathroom, but did have a sofabed. The toilet/​bathtub was so small you couldn’t swing a cat in it.
The sofabed had such a thin cheap mattress you would not put people you hated on it. I have a clue for them, there are sofabeds with good mattresses.
We called to get the bed made up. We were told to do it ourselves and that everything was in the closet. There was a zippered bag, that supposedly had this stuff, but there were no sheets or pillows and a blanket so awful I wouldn’t put it in the back of my car for the dog.
I used my own pillows and the blanket from the real bed and slept, uncomfortably, on the couch because I was afraid to use the bed.
But wait, there’s more!
There were no trash cans, only a recycling bin.
There were no glasses in the bathroom, only coffee mugs in the kitchen.
They had not cleaned our room by 4 PM in the afternoon even though we had left about 8.
The place was so awful that we checked out and started for home even though we had paid already for a second night. The Super 8 motel we stayed at was nicer and felt safer even though the room didn’t have the supposed «luxury» amenities.
We bought our rooms on a Priceline «deal» and supposedly this was a 3.5-star hotel. I have been in 1-​star hotels that were nicer.
This hotel is a black mark for the Marriott chain, the front desk staff is mostly rude, they do not know their hotel and while it appears to be nice on the outside and in an apparently quiet neighborhood, it’s all window-​dressing. They cut corners, don’t clean things and can’t be bothered to make sure the rooms are minimally equipped.
I have been gone from there 2 weeks and it is only now that I have calmed down enough to write this review.
What a skanky place. I certainly will never go back there!

Great place. Clean. Courteous attendants
There are no elevators. So the first floor is best if you have heavy luggage or can’t take stairs. But you’ll always have to have the curtains drawn so no one can look in
The third floor is the quietest. I stay on the second floor so I can hear the footsteps of people on third floor
There’s a fireplace. Complete set of cookware and utensils. There are no bakeware even though there is an oven
Near Lloyd Center mall, theater and train stop.

Was Nice. The day we checked in was the day all the beds were being replaced. Blood stains were the least of my worries! Considering all the beds have been changed out, ample kitchen space and happy hour… It’s an okay place. A car was broken into during the week

Room nice
Breakfast and social hour ok
Noise level and safety the worst I ever experienced
On first floor first week. You hear ever single foot step a person makes from the apt. above. Moved to 3^rd floor much better until the weekend.
Apparently this place is a party place. Apt next to me partying until all hours.
Then eight drunk kids knocking on my door, 2am, claiming they were texted to come over. When I called front desk to complain they sent security. Only for security to tell these drunks kids; I called on them. Two of the kids returned to my door to confront me. Opened the door and Told them to leave very loudly.
Called front desk again and explained what the security guard just did. Front desk called him to the office and told hi to stand guard outside my door for 30 minutes to ensure kids did not comeback.
Guest from another apartment come out and talk with security guards. He explained what happen and told them my name. So I called the front desk again explained what happened. She sounded shocked he did that but claimed that did not happen because she was talking to him on the cell. I explained, yes ma’am you were and I heard your conversation because he had the phone on speaker and I had the window open. She then told me she didn’t have time to keep dealing with me because she had customers and hung the phone up.
To say the least, I checked out. Move to the Double Tree hotel and the best stay ever.
Will never stay there again.

Have stayed here on an off for many years. Place is getting really old. People there are very nice. Upgraded us but also charged $ 100 a night for our dog. Seemed a bit steep. A lot of little things in the room didn’t work. Cleanliness not top notch. Probably won’t stay here again. Kinda surprised a Marriott property is allowed to get this worn. Neighborhood kinda scetchy

We stayed at the Residence Inn in Portland and brought our dog because it is pet friendly. They surprised us w a fee of $ 100, and went down to $ 50 when we complained. We also left three items of clothing in our room. We called them right away to let them know. We then drove back there and waited while lady at desk wouldn’t let other guests check in, but wouldn’t let us go look in room. My husband waited over 30 minutes in the lobby while they radioed, etc. she assured my husband they do a thorough room check. However these people couldn’t find their ass w both hands. Finally left. Never staying there again.

I had to stay here for two months as my apartment flooded. I use a walker even though I an only 35. The staff went above and beyond to help me. The kitchen staff would help me carry my breakfast, and even brought it to my room when I was in too much pain to wa lk. The maintenance and cleaning peals opened doors and helped me out. The front desk staff was also very friendly. The hot breakfasts, the free food and alcohol Monday thru Wednesday evenings was a nice bonus for the guests. My one bedroom suite was very spacious, clean and comfortable. I was sad to leave.

Wow somebody needs to train their staff or maybe get some new employees all together. I called today to make a 5 night reservation for next week, as i will be up there for a work training function and this place was close to where the training is.
The first time i called the phone was answered «HELLO» (like maybe i called and disrupted someones nap) I started to ask where i called and was hung up on (wanted to make sure that i dialed the right number as she had not identified herself or the business i had called)
I redialed right away and got the same exact person with the same blunt response «HELLO» I said «hi umm where did i call? «The MARIOTT» was her response i said «ok can i get a quote» She said sure got my info gave me a quote and asked for my credit card to hold the room. She said «Can you HOLD» then i heard a keyboard being clicked on she mumbled something inaudible then started speaking again said «CREDIT CARD PLEASE» sounding annoyed by my wasting of her time. I told her she seemed very unprofessional and that i felt uncomfortable giving out my CC Number to some one That answers the Phone «HELLO» and i asked if there was someone else who could help me complete the reservation and she hung up on me again.
WTF i have barely spoken 10 words to this girl and have not been rude or cross with her at all. But the location is really ideal for my needs.
So this time i call the down town pearl district Marriot and tell them i want a reservation at the Loyd location but i don’t want to speak to the girl that answers the phones there. She asked «why?» i explained it and she appoligzed and transferred me to a central reservation number.
While making the reservation i asked if parking was included she said it was and gave me my room rate. I said ok and reserved my room. Later when i got my email confirmation (which i had asked her to send me a text of not an email) (the text never has arrived) It said i would be charged 15 dollars a night for parking.
I called again and asked what was going on? They said that i had been given incorrect info and if i wanted to bring my vehicle it i would have to pay the vehicle fee.
No way if I’m gonna get this kind of run around before even showing up I’ll pass. i just canceled my reservation and booked at another Hotel where, the staff has been honest and Courteous

We haven’t stayed at this location in probably 7 years. It was getting tired then. It seems almost completely exhausted now.
As is often the case, the workers with the crappiest jobs — kitchen help, housekeeping, maintenance, etc. — are the nicest and most friendly. And those with the cushiest jobs — e.g., the front desk help — are the least accommodating. Culminating in the dark-​haired beardy asshole who handled my check-​out on the morning of Friday, 13 November. Hospitality weren’t in it.
As usual, we requested a top-​floor room to avoid the 3am wake-​up of ham-​footed stomping trips to the bathroom that seem so common with middle-​aged male business travelers anymore. I also called the hotel the day we were arriving to make sure we got the top floor. After the clerk started to repeat the canned «we can’t guarantee your request,» and after I made her understand we were actually checking in a few hours later, she blocked out our requested top-​floor digs. It shouldn’t be that much work, but at least we got what we wanted.
So aside from being able to hear every Max train speeding up after leaving the Lloyd Center Station, and every bus that came laboring up NE Lloyd, we had relatively quiet nights. But the price you pay for that peace is a climb up three flights of stairs seeing as how these apartment-​like room clusters have no elevators. Still and all …
The guest rooms are middling-​average for an older Residence Inn. Except for the baths, which seem scaled more for Hobbits than for adult humans.
Having to walk through the rain to get to the «gatehouse» for coffee or breakfast is also annoying. As is the $ 10 per night parking fee. Although looking back I do see we had notice of the parking charge in the form of a tiny footnote on the reservation. Still, it must be a recurring bitch, seeing as how the lady who checked me in made me sign a piece of paper to «prove» that she told me in advance of the parking fee. How very special.
On the upside, this location is still convenient — especially if you have business at the BPA-​Federal complex on NE 11^th. But you pay a heavy toll for that small benefit.

****Update, general manager sent me a nice message of apology and fixed charge. VERY MUCH APPRECIATED***
as a business traveler this is not a good hotel.
I had a change of plans and called before lunch to cancel the hotel and they charged me full room rate regardless because i didn’t cancel 24 hrs ahead of time. Being rigid and not accommodating is not how to get return customers. I will not be booking here again.

Felt a little run down and tired. Rooms were fine, but standard Residence Inn and a little dark.
Breakfast had a good selection, but of course was about quantity over quality. Liked the «cook your own» waffles. Stay away from the eggs.

UPDATE :
Today the GM responded to my previous review. She was receptive to my complaint and acknowledged that they had dropped the ball. She will be implementing new protocals to deal with unfortunate situations like mine and has already added additional security. Her response is greatly appreciated!

Rooms were ok. We had 4 people staying in a 1 bedroom with a pull out couch. The pull out couch was seriously uncomfortable and the mattress had obvious stains on it. But once we put the sheets on it was a-​ok!
The room was pretty large and basically had a full kitchen in it.
They have both breakfast and happy hour. We tried the happy hour one night and the food was meh. However, you get free beer! That’s a win right there. We also tried the breakfast in the morning which wasn’t great either, we just got some juice and yogurt to go then went on to find our own breakfast.
Overall, rooms were ok and on the pricey side. Might try somewhere different if I were in Portland again.

The room had absolutely everything we needed and then some. There was plenty of room, closet space and a full size fridge. The table big enough to play Ticket to Ride on was a major plus. The bed was rough though. Every time I sat up, I could hear the springs moan with discontent and I am not a heavy girl. They kept the room tidy but the hours they came in to clean were all over the place. One day we were gone from 10:30 — 4:00 and they never came in to clean.
I utilized the laundry facilities and after swimming and hiking the gorge, that was priceless. The pool is pretty basic. The complimentary breakfast isn’t amazing but it will get your belly full.
My biggest complaint was that when I reserved the room parking was complimentary. When we checked in, the front desk clerk exclaimed, «We just started charging for parking yesterday.» Um, not the best thing to say to someone checking in. She then tried to justify their position, saying it was a cheaper charge than downtown. Well, one of the reasons I reserved this hotel was to avoid a parking fee and utilize MAX. Considering we were staying for 5 nights, it set us back $ 50.00. Not cool.

Bottom line: Stay on points and get a terrible room.
This was absolutely the worst Marriott hotel room I’ve ever stayed in. It was nearly the worst room I’ve ever stayed in (to include some sketchy Central American dives and an accidental prison stay).
First off, the property is in a convenient location; the Lloyd Center is close to downtown and access freeways. There was free, non-​secure Wi-​Fi. And it offers free parking. That’s about all that I found positive about this site.
The room itself was loud all the time, ²⁴⁄₇ (creaking floors from upstairs residents, train tracks, freeway just outside).
We had ants in the room – quite a few – that were addressed quickly.
The room smelled strongly of smoke.
The access key card would only work if you pulled the door toward you and jiggled it (those were instructions provided by the front lobby personnel).
A tall lamp in the middle of the room wouldn’t work properly. It would turn on/​off intermittently as if it had a short.
Repairs in the walls were obvious and poorly done. The place had an old, non-​maintained look about it. Caulking in the bathroom was poorly applied, carpet was soiled.
Two doors in the middle of the room led to a large heater (?) as if it were an afterthought. Not something that would be found in a typical (nice) hotel room.
Paying $ 3.50 for bottles of water stung. There was no recognition of my Platinum status and no free anything like at other Marriott properties.
When the room wasn’t cleaned after I specifically asked that it be cleaned, a manager came over and personally apologized for the miscommunication. That was nice and very much appreciated.
All in all, I suspect that the room I was given was set aside for «points» customers. It’s sad, but I suppose that’s what Marriott has become: You’re treated well when staying for business 135 days a year as a paying customer; try to enjoy a vacation on Marriott Rewards points and you’re treated as a bottom feeder.
We weren’t in the room much as we had a busy schedule; it wasn’t a pleasant situation when we were. We considered calling management for every single issue (we called 3 times) but decided against it. We really should’ve asked for a different room but would probably have been given a similar «points» room.
To say I’m disappointed in Marriott would be an understatement. I cannot recommend this hotel at all.

First time staying here. I would give this place 3 ½ stars. Lets start with the positives first. We love that this place looked like it was remodeled. We got upgraded to a third floor suite, which was very beautiful. The third floor suite was a two tier suite. The first floor had a nice stocked kitchen with dishes, utensils, coffee maker, toaster, microwave, oven and stove and a decent size refrigerator. The downstairs bedroom had a queen size bed and it’s own bathroom and television. The second floor of the suite had an open concept of a king size bed, work table right next to it and it’s own bathroom as well. There is also free internet use. It was pretty comfortable.
As for the negatives, this place was built a long time ago since it does not have the required elevators it needs for a multi unit. Also the stairways going up to the second and third floors are pretty narrow. The one thing that we thought was not cool was on our third morning there we left around 9:00 AM to tour Portland, OR. We arrived back to our room around 8 PM and noticed a sign outside our door attached to a sign that say «Recharging Right Now, Please come back later.» This sign is to tell housekeeping that someone is inside and is sleeping and to come back to make the beds and clean the room. That morning we did not put that sign outside our door and really wanted someone to come into the room to clean. When we got back at 8:00 PM that night we noticed a sign under the Recharging Right Now sign that we didn’t put outside our door. This typed letter said, «Thank you for staying at the Residence Inn. We came to service your suite today and observed your request for privacy. Please contact the front desk for any supplies you may need or to set up a convenient time for us to service your suite.» We were surprised at this letter and said, «What’s this?» Some person from housekeeping opened our suite door and took that Recharging Right Now sign and stuck it on the front door with the type letter. They did not clean our room. We were not happy of the dishonest and lazy method this housekeeping individual took to not clean our room. My husband that night brought it to the attention of the front desk and they apologized but nothing that I know resulted in this. We left the next morning to go home, as planned.

The fellas and I came down and stayed here from Seattle during our annual guys golf trip. The staff was always very friendly and accommodating, the rooms were fantastic, and the morning hot breakfast was excellent. I will certainly be staying here again when I visit Portland. Thank you to those at the Residence Inn. Great job!

I stayed here after booking on Priceline. Four nights last week. At first I was a little sketched out by the appearance of the place, it looks like a suburban apartment complex, but my stay ended up being surprisingly pleasant!
When I checked in, I explained to the woman at the front desk that I was traveling solo and would feel safest in a room close to the lobby (because of the way the place is laid out). She was sweet and professional and changed me to a room right across from the lobby area. I appreciated that.
The room itself was like a little apartment, and was really clean. Like some of the other reviewers have mentioned, the «fitness center» is indeed very small, with 2 treadmills and one elliptical, so it might not work for people who workout at «normal hours». I used the gym at 3pm on a weekday and I was the only person there.
A few more notes: If you are a light sleeper it might not be the spot for you because I did hear a fair amount of noise when the people upstairs from me moved around. The breakfast was totally fine, and there were workers refilling and cleaning the area. Well maintained!
I think if I booked at the normal price on their website I would expect a little more luxury, but at the price I paid I felt really good about m experience. All in all, I would definitely stay here again if I got another great deal on Priceline.

We stayed in a suite with a queen bed, kitchen complete with cookware. This place would be (in the future) be a very convenient for short term stay. We only stayed 1 night, but if we needed a place for a week or so, this would be a fine place to temporarily reside in. It’s got a decent amount of parking, though it would have been nice to have it closer to where we were. Our suite was on the 3^rd floor and after shimmying the door open with our electronic card, it opened to a spacious and clean studio with a cushy, and comfy bed. The bath sink was separate from the toilet and shower, which I thought was convenient. I liked the kitchen best, though I didn’t use it except for the coffee maker… I just like the idea of being able to cook in a place if I wanted to.

Way to go, calling on the day of our arrival saying the suite isn’t available on reservations made in September. Why make reservations? We are traveling from 500+ miles away and you call on the day of arrival.
Being a rewards member is proving to be pointless. Nothing says peace of mind better than not knowing where you’re going to be staying for the weekend. Thanks Marriott!