Ross Dress for Less

So… Ross. Each Ross is its own special snowflake of dirty, messy or loud.
I don’t expect much out of Ross these days, but this one was particularly sad. There were clothes on the floor. Dirty clothes. Clothes with holes. Clothes with rips. Clothes with weird stains. It’s like this is the Ross where all of PDX’s rejected Ross clothes go to die.
However, I did find a lovely purple $ 50 Samsonite suitcase. So that’s nice.
But I can’t imagine going back to this Ross, unless I happen to be hitting the Michael’s in the same area.

This is the worst shopping experience I have ever had. My iphone was stolen directly out of my cart, which was always close to me. I must have just turned to survey something. No one at the store helped me look for my phone. They said that there was no video surveillance. There is a security guard, but I guess he just protects the store from being robbed, they don’t care if customers are robbed. As I have no phone I couldn’t call customer service and they don’t have a customer service email anywhere on their website. What a disappointment. I shopped here for the bargains, but if I get robbed, I lose more than I gain.

I don’t really go to Ross expecting a spectacular experience. I go because I am in search of a good deal and I know every once in a while I will get lucky here. I was pleasantly surprised by my positive experience here today. The employees were all very hospitable, from the security lady who greeted everyone at the door, to the fitting room attendant, to the cashier who actually seemed genuinely friendly. The store was clean and organized and the staff seemed attentive and actually happy to be employed. Sadly, you can’t say that about every Ross location. I just left a bad experience at the location closer to my home where the cashier and manager were insulting and incompetent so that may have made the experience at this location even more dramatically better.

This place is so either over picked or under stocked, I can’t decide. I don’t expect too much from a discounted retail store, but this place is a joke. Everyone working here looks and acts miserable. I never see anyone working the floor, but see security by the front
door. Any place you have to have security and they don’t want you to leave with the carts, is a pretty good sign it’s pretty ghetto. This place is crawling with tweakers. My cart kept getting stuck on the numerous random items on the floor. Clean much?
The poor checkers were robotic and hateful. They would call another customer up to the register before the last person was even done with their own order, just rushing people right through. I suppose we are all in a hurry, but I hate being crowded when trying to put away my money and receipt and don’t need someone breathing down my neck. I asked my checker person how they were doing to try to make small talk, and it was as though it annoyed her more. No eye contact. This must be the workers own private hell.
From the terrible lighting, no music, funky smells, horrible organization, lack of cleanliness and sad workers… not so sure I need to come back to this location.
On a positive note, I did find a few items for a great price. They have a parking lot. It is conveniently located by other big box stores. I made it out alive.

So dissatisfied with the selection and customer service. Not only were the shoe shelves nearly bare but when I did find something the only registers that were open were the return/​exchange registers. There were no cashiers at the regular purchase registers. I was the only person in line and waited in the return line as that’s where the cashiers were available. By the time it was my turn other people had lined up in the purchase line (yet still no cashiers for that line) the woman working one of the return registers says she can help the next person. I start to walk towards her and she asks me if I have a return. I said no and she then tells me I need to wait in the purchase line, which now had 4 people in it. I told her I was next in line regardless of which rope I stood behind and she proceeded to help the next person that was standing behind the purchase rope. I almost put my items down and walked out however I needed them for an event today. When it was my turn finally she shut her register down and walked away leaving me waiting for the next cashier. I was furious.

Store selection is great just like the others but just had very bad experience with a cashier yesterday around 3pm and can more than disappointed. The cashier was short with answers and very rude and as I noticed she was ripping the handle of my $ 69.00 guess handbag and brought to her attention she continued to rough it up and completely ripped material worse than she was while taking the security tag off. I asked her if she could do discount for damaging and she looked at me with a rude expression and said «No» so do you not want it now ma’am? Unbelievable… Will never give my business here again!

Mom found a boatload of goodies for $ 135:
–Coach Velcro sneakers
–sheet set
–entrance mat
–shelf liners
–carry-​on luggage
–khakis
Neighborhood is semi sketch. Of course no sales tax, too bad it was Friday, she was bummed she missed Senior discount Tuesdays.

5 stars, absolutely. I went to this store tonight, with my 2 little ones, and my daughter ran away from me, and she disappeared so fast. I wandered around looking for her, maybe for 10 minutes, and finally my mom told security that she was lost.
The staff immediately called a store wide sweep, all employees literally lined up, swept through the store, and searched every corner. It brings tears to my eyes just thinking about how scared I was and how fast they reacted.
I cannot thank them enough. They restored my faith in what a team looks like. I was so shaken up, i fear that I didn’t think them enough. I am so impressed with this store.

This is like goodwill but the items on the shelf aren’t used and most of them are foreign imports. Staff generally suck but what can you expect? If I worked here I would quit so I respect that they do a job that I would not. Some clothes on the floor most on the racks. Sizes jumbled on the rack but findable. Not a bad shop other than the ethical issues.

Why do I shop here? I never leave empty handed. There’s always some thingy or doodad that I need for super cheap. Sometimes I find my hippy shampoo too, not only twice as big but half the price. Jeebus! All things holy I spent more money than I should.
*warning*
They have great socks sometimes.
The scarves are cheap cheap cheap and color coded.
Kitchen gadgets galore.
Cute a$$ retro aprons for $ 6.
Someone please get me outa here!

Strangely spartan. It felt a little like a cafeteria that they rolled carts into, rather than the disturbing labyrinth that I strangely felt myself longing for. Just not a lot here. That being said, it also wasn’t overrun with people or accompanying chaos and mess. Checkout was quick, and I did find something I liked.

Since Ross moved into my hood I’ve been there a bunch of times. This location is so much cleaner than many others that I’ll forgive their limited selection in some departments. I believe they will get more stuff the longer they’re open. I got a couple great deals on clearance items that I might not have found at busier Ross stores. Parking is always a breeze and this shopping center offers such essentials as a post office, fast food, banking, restaurants, a gym, a fabric store, dollar tree, payless shoes, Wal-​mart and one stop shopping if you plan on signing up for one of the many military branches.

Finally! No more running to Gateway, Clackamas or Lloyd Center, You can Ross it up close to home! Adding to the awesomeness that is Eastport Plaza, you can now get a fro yo, hit up your favorite bank, check out the yarn at Joann’s and dress for less! This Ross is still super new and super clean, so you may want to wait a bit before visiting as its just in the breaking in stage. They have very little in the way of Clearance since everything just hit the shelves. This Ross also has a smaller then usual selection of home goods, but their shoes and accessories are well stocked. Happy Hunting!