Securus Payments

Bait and switch tactics.
Terminal crashed 2 weeks before Christmas –said they would get new terminal out overnight — took 2 WEEKS… then…
Lies and more lies — 2 months of programming failures for their terminals (which I said I wanted to buy — and they lied and signed me into a 48 month LEASE. EQUIPMENT DOES NOT WORK… support staff is rude, talks over you in a loud manner… takes days to follow up.
I have to close my bank accounts to get away from this mess of a company.
DO NOT USE UNDER ANY CIRCUMSTANCE.

Can I give them 0 stars?
Watch out for these guys. Very high pressure, very shady and the sales person lied through his teeth to make a sale when the person signing the contract had no time to deal with him. I would have thought I was working with Carlos Jaques on the deal given how scandalous it has gotten. Now I’m looking at $ 11,000 in fines to cancel for a service that has never once worked. RUN, RUN, RUN!

Not a customer and asked repeatedly to stop calling with the lies they use.

Have a small business in Hawaii landscaping business and I use securus payments. Great company I can always reach my account manager nick, and the vp of his office Kunle is a great asset to the company. I would recommend this processing company to any business. I’ve seen a lot of negative posts on this business and it’s very misleading. I’ve had an open account for over two years I have a low volume but still the fees and rates have always remained the same as guaranteed. I will continue to recommend securus payments to my business partners and clients. Thank you securus payments and keep up the great work Nick.

This is without a doubt the most dishonest company I have ever dealt with. We canceled our account with them in 2013 when we realized they added a bunch of fees that their salesman said wouldn’t apply to us. The con artist that we signed the contract with crossed them out on the original, but he was apparently very careful not to press hard enough to make it show on our copy and I didn’t catch that.
They never canceled our account, but they did change the name that showed on our bank statement. There were three companies between Securus and the one that showed up on our statement. After we FINALLY found out who was taking between $ 148.90 and $ 411 of our money every month, customer service was rude and of very little help. They wasted almost an hour of my time transferring me between different people. And of course, it was «my fault» that they didn’t cancel it almost two years ago.
These crooks stole just over $ 4,000 from us in about two years. Avoid them like the plague.

We tried Securus out because a rep came into our spa. We signed a contract on the terms of $ 30 per month for a year, but it would be void if we lost money using their service within 30 days. We ended up paying more using their service and we have tried to contact customer support for months with no end result. They are triple charging my boss, over double charging me, and an employee who has never used their service is still being charged. We have been able to get ahold of them once, but we never got anywhere and they never called us back again. Still trying to sort it out, but this is the worst company I have ever dealt with.

I wish Unilocal has a ZERO star rating!!! And this company will get it from me first!
Signed up for a month to month service, but still got charged for the month we didn’t use. A total SCAM!!! Answering service are horrible, we lost clients and some of them, instead of calling this company for their service, calls my personal phone just to let us know how jerk the people that works their. Very unprofessional.
Well, I learned my lesson from this shitty company.

Run if you hear securer or first data global leasing. They will not save you money. Your credit card fees will be about the same as any low cost provider, I chand from Flagship, but you will also end up with a 4 yeat $ 100 per month lease on equipment valued at about $ 250.00 and then comes the kicker, you will be required to provide insurance or purchase theirs at $ 9.95 per month. RUN away if they call! Would leave 0 stars if possible. Crooks!

Will not return calls will not help, when we call first data and they call. They are very apologetic, then back to same thing.

Trust your gut on this one folks, DO NOT do business with Securus. Take it from us Unilocalers, take it from the number of complaints filed on Oregon’s Department of Justice website, and take it form the BBB complaints. DON’T DO IT!

Securus payments systems offers FREE iPads to customers who sign up with them… however, they don’t deliver what they promise. In trying to deal with this among other problems, they are unrelenting when it comes to actually doing what they promise to do. One hand of the company doesn’t know what the other hand is doing. They are not reputable. If I had checked their reviews before I had gone with them, I would have saved myself the stress and total mess.

Securus Payments
7724 SE Aspen Summit Dr Ste 300
Portland OR 97 266‑9217
Complaint Description:
A salesperson from Securus came into my business and we signed up for merchant services. He left and added things to the contract. He said he was going to go fax the contract to his boss. I had a fax machine here he could have used. He sat with 2 of us and never mentioned a second terminal he added to the contract. Also, he will not return my calls. Actually I have called several times and they do not return calls. I have a right to Business Track and they refused to authorize me to see what’s going on with my account. I used the terminal for one day. The salesperson told me if I didn’t want to use it to just cancel and they didn’t charge to cancel. When he came back after faxing the contract to drop Off the contract an early termination fee was also added. A fee of $ 499.99. This salesperson lied over and over again to me. I had another employee who sat in the meeting and he can verify this. They were also suppose to send me a kitchen printer which I am being charged for and I never received it.
I filed with the BBB in Oregon.

Not an honest company they lied and did the rush through the contract. I wish I had done more research on this company. You can’t get them on the phone to help you. The lines are always busy who has busy lines these days. The sales person did give me a lot of «BS» too. An expensive mistake. The website forms does not work, the email bounces back, this company is a joke.

Worst company ever!!! I unfortunately signed up with them, their machine did not work and customer service is awful. I paid the fee to get out of my contract but they are still taking money out of my account. I am now having to get a lawyer and close down that account. Stay away!!!

After requesting to be removed from their call list about 50 times, booking two appointments with their sales people to request a removal in person, and filing complaints with the BBB and the federal government for violating the do not call and harassment statutes… they STILL continue to call. I wouldn’t use this company if they were the last company on the planet.

This company has an F rating with the BBB.
I am one of the very unlucky people who fell for the sales persons «BS». They told me they had the lowest rates in the industry and that they could save me a lot of money. Well that just is not the case. When I signed the contract the sales person had me sign on a tablet and he rushed me through the contract. I was also leasing a credit card machine from them at $ 150.00 per month. I thought I was getting some ultra fancy machine for $ 150.00 per month. As it turns out that machine only costs around $ 300.00 .
When I called them to tell them that they were ripping me off and that I could just go buy the machine my self and save myself a whole lot of money the sales person said that the cost of the lease was to buy down my rate. Waite, what? Buy down my rate, was I getting a mortgage or some thing? No just a machine that costs around $ 300.00 that they were charging me over $ 9000.00 dollars over a 5 year NON CANCLEBLE LEASE. Yes, friends you heard it right a NON CANCLEBLE LEASE FOR $ 9000.00 FOR A MACHINE THAT COSTS $ 300.00. He also said it was so costly because I could return it if something happened to it. Well a 1 year warranty would have covered that. Even if I were to buy one per year for 5 years it still would not be $ 9000.00 it would be $ 1500.00. These guys are scam artists and if I were you I would run the other way, fast.

This company cold called my business line trying to sell me a «no processing fee» credit card processing account. After asking if there was a monthly fee, the rep said he had to transfer the call to his manager. I told him the answer was a simple yes or no. Low and behold, a «manager» came on the line and said «of course there’s a monthly fee, you don’t expect it to be free do you?» After that encounter, I quickly decided this is not the company I want to do business with. After telling them that I am not interested and to take me off their calling list, the «manager» said there is no calling list. I told him to never call my number again — and he continued to argue. After about 5 minutes of trying to tell them not to call me again, I got so upset that I started yelling and the «manager» started yelling back. I eventually hung up after telling them over 10 times that I was not interested and to not call me again. I can not believe a company cold calling other companies like this has the courage to argue when another company asks to not be contacted. If I’m not mistaken, continuing to call any person or business after they have asked not to be contacted is a FEDERAL offense linked to Harassment. I think these people really need to take a look at their sales tactics.

Watch out for these guys. Very high pressure and will lie thru their teeth to make a sale. They claim they are First Data’s biggest agent and are a publicly company, both of which are untrue. They want you to sign a contract — do not do that. Avoid this company at all costs!

Here are the facts when I switched over to securus payments I started to incur a Lease fees
Of $ 434.99 which I did not have to pay with the previous processing company. I also had to pay your processing fees. The total from the lease fee for equipment of $ 434.99 plus processing fees of $ 445.23 total cost of processing with switching over to securus payments cost me $ 880.22 for Jan processing on about $ 17,000 in total transactions. The previous company Would have been a little over $ 500. That is over $ 300 more then what last company cost me for processing on similar processing. I was told by securus payments that I had to lease equipment from First data and had to lease 5 machines. Salesperson seemed nice and trustworthy so I did. I also was told I had to lease 5 machines and I only needed one. The sales person was nice and I trusted him. Then after I got the bill of $ 434.99 a month I was very upset since I was not informed of this cost. Also Securus told me to tell first data I received all 5? macjines when I only received one. They coach me and said it was no big deal and we will keep
Your machines for you and not to worry. Buyer beware this company will mislead you into believing your going to pay less on your credit card processing fees and it was not the case for me it cost $ 300+ more a month with this company. Worst experience of my life I would not suggest anyone do business with this company. Buyer beware.