Sephora

My only negative was I had to wait a long time for a cashier to come to the check stand. I was greeted promptly by a cashier, but she was helping another customer with a lengthy transaction. They should clearly mark the eye masks by the cash register with the price. Otherwise the clerk was friendly and polite.

So annoying when you get into the store right before they close and they don’t want to accept customers even though there are other customers inside shopping still. I just needed to return some stuff. Worst service ever.

The $ 50 custom makeover is a great deal. My only issue is that it takes longer than 45 minutes so you’re never actually in there for 45 minutes you’re in there for a good hour and 15 minutes to really get a good custom makeover.
you never know who you’re going to get I had Brandon he was good.
they have so many good products you could really end up spending $ 150 just to get all of the make up that was used during your makeover.
My biggest suggestion would be the lighting the lighting sucks so you can really not get a gauge on which foundation to use

I was so offended by the staff here. Is it not your job to help people pick out make-​up? I tried asking someone about a product, she took me over to them and then just walked off like I was wasting her time. Seriously walk down the mall to the sephora counter in the department store. The girl there was friendly, helpful, and seemed like she genuinely wants to help customers find what they need. Don’t waste your time in this store.

I needed help and it wasn’t extremely busy so I waited for someone to come up to me (no one did). So I told a stylist I needed assistance and 15 minutes go by and I still haven’t been helped. I walked up to another stylist that wasn’t doing anything and told her my issue with a current brow pallet I was using and asked for her opinion on what color to use instead to get the results I needed. She blew me off and said «yeah I would recommend what you already have sorry» and walked away. I then saw that same stylist walk up to another lady and assisted her the whole time I was there waiting… Wanting a different opinion, I waited for help for another 15 minutes and no one came. I walked up to a different stylist and she was busy chatting with a customer that had just gotten her make up done by her. I politely said «hi sorry to interrupt but I need some help finding a color and haven’t been helped at all.» she chuckled and said «hold on» and told the others on her radio that a customer needed help. As I walked away I heard them all laughing at me like I was being disrespectful by interrupting them… I waited 10 more minutes in disbelief that no one had helped me yet nor wanted too. I walked up to another stylist that was cleaning her brushes and she helped me find exactly what I needed. but it took all of that time and effort just to get somebody to help me… If it wasn’t for me actually needing that color, I would have gone elsewhere. Poor customer service. If it was possible I would rate my experience= 0 stars.

Took my niece here today –she just turned 13 and is now allowed to wear makeup– because I thought it would be sweet for her to have a «15-​minute mini makeover» to see some good application techniques before I got her the products she liked as part of her birthday gift.
The store had few customers, and yet the employee who helped us (short purple hair, don’t remember her name) took maybe two minutes to smear on a lipstick my niece didn’t like before basically shooing us off.
We ended up at a Lancome counter in the Macy’s nearby, and Tara there went out of her way to provide a full makeover, offered lots of great tips, and didn’t make my niece feel like a waste of space.

Big Sephora junkie. For a good couple of months, I would go into this Sephora location every freaking week, a bit embarrassing but I just love beauty products too much and always open to try new products. The staff members are always so friendly, helpful and welcoming. They make you feel like they truly appreciate your business. Those workers need to be on commission because they deserve more the way they help people find the right products and spend time with you. Shelly helped me out last time by using the IQ Face tool and with that plus her naked eye, she helped me find nearly $ 100 worth of products that I absolutely love. Thanks! :)

I’ve never had any bad experiences at Sephora. I loved it! They were all friendly and sweet. But, when I asked one of the workers for help, I didn’t even receive any. He talked to like as if I was stupid and gave me an attitude the whole time. He glared at me throughout the whole conversation. He said he couldn’t help me and to ask one of the other ladies. I was really disappointed, because I love sephora.

I’m a drugstore make up kind of gal, but I was sick of wasting money on foundations and BB creams that wear off or turn weird colors. SO I went to sephora, and was greeted by Nicole. I told her I like light coverage and need it to last because my shifts are 12 hours long. She put a clinique foundation on me and she really nailed it. I put it on at 6 am this morning, went to work, then a party, got home round 11 pm, and my make up still looked flawless! Nice work Nicole, I’m super impressed!

So, I’m a Sephora junkie (I have one of those congratulations, you have spent too much money here, let’s give you more stuff so you can spend even more types of accounts), but I almost never go to stores because I actually don’t like people doting on me. I just like to get what I want and e-​check out with ALL THOSE FREE SAMPLES and free thingies. But the other day, I received a box from Sephora and my mom was in town. She tried on a product I bought and fell in love with it and asked me to take her to Sephora so she could buy it.
So we went, and it turned out that it was an online only product. The sales people were so nice that they let us know we could order it with free shipping right there, but also pointed out some similar items in case she didn’t want to wait. My mom had a field day. She got her bows done, played with products, and had at least 5 doting beauty professionals (despite it being a busy night) who all made her feel like a star.
Excellent customer service and I know my mom did not feel pressured to buy, felt lovely and was very happy to be doted on.

All I can say is this was the most helpful experience with Sephora/​make up I’ve had in awhile. Bambi was super helpful with color matching multiple foundations with me. I’m getting married soon and was really knowledgable about what make up to use or not use!!! Thank you for spending so much time with me and helping me make the right choices for my wedding!

I went into clackamas sephora like I usually do (have been a customer for years) to buy my bare minerals powder. I figured, like always, I would look around at the other brands to just browse. I went over to benefit (a line I used to use) and noticed their new foundation. I was intrigued, and of course an employee came over to see if I had questions and asked if I wanted to match to my face color. I told her I was not sure because I was not too comfortable with the almost $ 40 price tag for foundation. Still, I talked to the apparently «benefit rep» about the foundation, and when I told her about my budget she looked at me like some dirty peasant. So I left that side of the store to go purchase my almost $ 40 powder. (which I routinely purchase from sephora).
When checking out I was asked if they could make me a sample of anything, so I thought it would be smart to try that foundation, so I said sure and thank you. She led me to another lady who started making me a sample. This lady began to tell me my skin was basically garbage (in a very rude way) and had no personality what so ever. I could tell she did not want to make me a sample. My younger sister (only 11) bought a benefit concealer, and I asked if she could show my sister how to better apply to cover her acne.
We came back later because they were doing a promotion for benefit cosmetics, and my sister really wanted to spin the wheel they had going. So I caved and said sure and we went. Of course the rude lady comes over to the booth and asks me if I was back to collect more free samples in the rudest way possible like I was mooching off of sephora. the same store I have invested hundreds to thousands, and the same store I have been a loyal customer for years. I was shocked and pissed. But it became worse when I saw her talking about me in the corner to the older «benefit rep». that is when I left.
I am so pissed I cannot even stand it. I spent around $ 70 that day in sephora, only to be treated like complete scum. Whatever you do, avoid the older «benefit rep» or the lady in the gold sparkle converse. Or better yet, go to another location where they know how to treat their customers!

I was so incredibly impressed by the customer service today that I had to get right on to Unilocal and tell you all about it!
I bought a tube of mascara months ago. I really liked it. But then, the lid cracked and it dried out. This is the 2^nd tube of this particular mascara that I have bought that has done this, so I came to the conclusion that there is a design flaw. I had to go to the mall to purchase something today, and thought, heck, why don’t I bring this defective mascara with me so I can bring it to someones attention.
I brought it back to the Clackamas Sephora with no receipt or anything, and explained the situation. I wasn’t expecting a refund — after all, i had no receipt, and I didn’t even remember when I bought it. It was NO problem to look it up with my Sephora happy gift point card, and I got full store credit for it! No hassle! Super awesome! They even gave me suggestions for similar mascaras without the lid breakage issue. Hooray! Now I can have lovely long lashes again!

After months of working an average of 70 hours a week, I finally took a moment to observe the reflection in the mirror and thought «wtf happened to you?» I looked like I’d just woken up from a coma (sans the sleeping part). A lot of damage repair needs to be done … stat!- I need a C&C, a mask for my poor pores, some R&R, and omg! Eye bags! The first and most dead giveaway sign of aging! My current eye gel is obviously not doing its job and my eye bags have prevailed.
I usually purchase my beauty products from Nordstrom but decided to check out Sephora.
Before cruising the store, I approached an associate and asked her for a good eye gel recommendation and described to her what I was looking for — something lightweight and effective against undereye circles and fatigue eyes.
She led me to a few aisles down and recommended the Lotus Eye Gel by Fresh ($ 48;
). After a brief discussion, she offered me a sample then grabbed a sample-​sized container from the bunch. Before she filled the container with some products from the tester, I asked her for their return policy. She told me all products are returnable, even used, if not completely satisfied. Sold.
I wanted to see if there were other eye gel options so she led me to a wall that displayed their best selling beauty products. She showed me a few other options, which included the one I was using at the time. I tested different ones on the back of my hand, talked to her briefly about them before committing to the 1^st recommendation. The other ones felt too heavy.
I cruised around, and in addition to the eye gel, I also purchased a brow gel, which was recommended by the same associate (
).
The associate was right, the eye gel works great; I also like the brow gel. The eye gel might just become one of my beauty stables.
Will visit again.

My experiences at this Sephora have been a major letdown lately. It really seems like the employees are bored beyond belief, yet not so bored that they would want to help customers. It is obvious that they are avoiding their customers because, you know, they might actually want some help.
I think all the good sales associates left to go to the downtown store. Sad for me because I miss them. They were actually happy to help and made the Sephora experience fun. Too bad downtown p-​town parking is such a nightmare. I have yet to visit that store.
So with the crappy customer service in Clackamas, the parking insanity of DT p-​town and the major inconvenience of driving out to Tigard from east Vancouver, I have found that I am not spending much with Sephora these days.
So maybe this review should actually be 5 star. Sephora: Customer service so bad, they will save you a small fortune! * * * * *

I do most of my shopping online, Sephora is one of my top three websites next to Nordstrom and American Eagle. I have a busy schedule so I don’t go to the mall often so when I do it is a nice treat, see them in person and not just read reviews.
First off, I have had bad experience with this store before, I’m a VIB which I get perks such as special events and gifts but when I went to one event… all the employees were goofing off, socializing with one another, never greeted or asked if I needed help and were just plain rude.
Today I went to the mall on a mission to return a couple items I received in a previous purchase online. I had my items, my packing slip along with my credit card that I used to pay for the items which are necessary to make returns go smoothly. The girl at the register took so long and had «technical difficulties» for TWO items. She later got fed up after trying it FOUR times that she called another girl for help. The second associate pretty much told me that the items I brought in had already been returned and asked to verify my address and if I was the only one in my neighborhood or household that had the same name. My last name is as common as Jones or Wilson so it was really frustrating to hear her say that and it felt like almost an accusation of me trying to return the same items multiple times to cheat the system. The associate also informed me to call the 877 number in the morning to get it figured out. She somehow conveniently failed to mention that although it was around 7:30 pm the call center is on Pacific Standard Time and are actually open until 9:00 pm.

This store just reminded me of why I don’t like going to the mall and it just makes me wonder why there are some people with such poor customer service are still employed in the retail industry.

My favorite store ever! I buy online more often though because you get more free samples that way. The people that work at Sephora are nice and I had received a broken eye shadow that I ordered online they were more than happy to help me replace it with no questions asked.
They have a great perfume selection and I love looking at all the little travel sized items at the checkout.
Keep me away from NARS, Stila, and Dior makeup though because I can’t get enough of it.

This is one of my favorite places to spend money I don’t have. Wonderful selection and knowledgeable staff — you lose a star because they are not very friendly — helpful yes, but definitely unfriendly, if you can understand that difference.
I like that I don’t have to worry about any of their items being tested on animals because they don’t carry any products that are.

The road to bankruptcy is paved with high-​end beauty products…
I went to my first VIB event last night where you’re offered an exclusive look at seasonal products, snacks and a fat 20% coupon to use (for you AND A FRIEND). So I went. The entrance was nice, there were small smoothie samples and chocolate (Andes mints). There were also name tags. Ummmm. They had it set up like you were going into some sleek club, I guess. I don’t go to clubs (especially the sleek ones) but it’s what I picture in my mind. Anyway.
The store seemed staffed more highly than usual but still not enough. I went in with one thing I definitely wanted to get (make up forever e/​s #92) and an idea of something else I wanted (liquid foundation, normal skin, non-​transferrable, cruelty free, in a nice package, not something that would spill or come out too fast, that wasn’t the most expensive thing Sephora carries). I kind of hoped I could sit in the chair and have a little makeover done! I thought there’d be swatches of many products and we’d have an experience of making a perfect match for me.
I had a sales associate help me with the foundation and we also talked about undereye concealers. We walked around to a few different areas but no chair! I got the foundation suggested which was pricey ($ 36?). I put the concealer in my basket but as I walked around, I thought to myself, «$ 24 for that? That’s stupid.» So I put it back. I found a concealer on my own for $ 6 less. That’s a bowl of phở! Sephora has a great return policy. If you don’t like it, bring it back. So if the one I chose sucks, I’ll take it back.
The sales associate was pretty slick. She told me how nice my skin was (it’s alright, I guess…) and was extra friendly greasing my palm, «Oh you’re so easy to put makeup on…» it reminded me of the Raisins waitresses from the South Park episode about Hooters. «All the other guys here are SO LAME but you seem really cool!» But to be fair, she also took what info I gave her and made a match. She used info about the lines I already like (Philosophy, Fresh) and didn’t suggest something like Dior that isn’t in line with those ethics models. I probably would have never looked at Tarte (what I purchased) without her suggestion.
The place was pretty busy, there were lines. I had to wait about 5 – 10 minutes for fragrance samples and ended up just putting four large bottles in my basket to get samples when I was paying. I was pleased, at least, that the sales associate apologized. I apologized for bringing 4 giant bottles up to the register but explained I waited and waited and no one ever came through fragrance. She seemed genuinely apologetic. Maybe just more palm-​greasing. But I felt like it was genuine.
I successfully avoided buying any fragrance. A major feat for me. Especially with a coupon!
I was disappointed with the selection of seasonal stuff. I didn’t feel like I saw anything that wowed me or didn’t feel recycled. Everything felt old. I looked at my «menu» (their word) when I left and all the «specials» were with the 20% discount, on Sephora brand products. So I feel like this event was a push for Sephora branded items, not the high end stuff.
There were a lot of smart coupon moves being made. While in line, I saw moms and daughters (buying, in bulk, the largest Clinique moisturizer, with discount!), a girl who had one big bottle of Juicy Couture (20% off is probably cheaper than you can get it online for an authentic product).
I kind of went for things I had been eyeing for awhile and just needed a little excuse. I just picked up a liquid foundation (Tarte Smooth Operator), concealer for dark circles (Make Up Forever HD), that eyeshadow, (#92) an empty DIY rollerball (I’ve wanted one forever, they’re $ 10, refillable with anything you own!) and a small shower gel for $ 5. I didn’t really get buck-​wild but I dropped a bit.
Cashwrap was a little bit of a letdown. The wait was kind of long. People were impatient. They were out of their promotional item (a reusable Sephora bag/​tote) but I got four fragrance samples (and I love that they never give you any shit about asking for samples, it’s like you’re expected to ask for samples) and they were handing out these cute little sample bags that had Sephora lip gloss and about 5 high end samples. I love samples.
Would I go again? Probably not. The coupon is nice but you can use the coupon anytime between Thursday (the event) and Sunday.

Sephora, you complete me.
This is a full size Sephora, not that crappy little kiosk in JC Penney’s. They have all the good stuff here, carry all the lines I want, like Smashbox, Benefit, Bare Escentuals, and have every single product I am seeking. The sales people are intense, every time you turn around somebody is seeking to assist you. It’s a little much, but I appreciate their drive. As a side note, why do the sales associates have the wonkiest, most unwearable for normal human beings makeup? Really, who wears electric blue eyeshadow these days? I’m not going to bugaloo and I don’t wear unicorns and roller skates. If the sales people wore more normal makeup, I’d trust their opinions more.
I always find stuff to buy when I go in there, they give you little samples that keep you coming back, and I’m a sucker for whimsical packaging. Sephora is the great make-​up mecca and a full size store makes me happy.