Standard TV & Appliance

My wife and I went in to Standard looking for a full kitchen suite. We opened the front door to see employees everywhere but not one person looked up or acknowledged our presence. We wandered throughout the store looking at appliances expecting someone to ask if we needed help. After making a full tour of the store from south to north we left as everyone seemed way too busy to help. After then reading all the negative reviews we felt relieved that we had been ignored. I hate to think what might have happened if we had actually bought appliances from this company.

We just bought several kitchen appliances from standard TV & Appliance. The refrigerator was delivered defective and never worked. We had the most difficult time trying to even get a call back from the manager, Nick. Left several messages with absolutely no response. We had to come in to the store in person after 9 calls with no return. When we walked in there were only a couple of customers and low and behold Nick was sitting behind a desk with two other male coworkers laughing and talking about sports. The return process was so difficult for an item that was defective from the start. The burdeon and stress shouldn’t be on us, the consumer. However, if your title is store manager, you should at least answer or return a call. What a horrible experience. We also still have a large credit with them and have heard nothing about a refund. If the tables were turned and we owed them money I’m sure they’d be relentless… well maybe not Nick. He’s not there to work.

The sales person up sold us on a kitchen aid dishwasher as the best in the market. Turns out to be one of the worst with a history of problems well before we purchased ours (see link below) is it their fault it’s junk .no. However, they service these things and they know these washers are junk but push them on consumers anyway. We have been long time Standard customers but I have to say they have changed more about pushing products than quality products. Sadly, we won’t be going back

Such an awful experience. Thought we could save some $$ by ordering in OR, and shipping to us in WA. Our refrigerator, which we paid the same amount for as we would have in WA, is yet to arrive. When we call, we are told they’ll «get back to us». Never did. Finally, when we called to cancel, we were told the person concerned is «not in», but when we asked for a manager or alternate, they immediately put us through the person! Blatant lying there, and they weren’t even embarrassed!
We’re not sure if they have canceled our order, and the status of our refund as of yet. But will update as soon as we know more.
We second those who say Standard’s business practices are horrible, and there are no ethics involved. Ugh.
Shame on you, Standard, and employees like the one we worked with. Shame!

My husband and I went in to purchase a refrigerator. We were never greeted or asked if they could help us. Another couple came in after us and were helped after also standing around for some time. Since several sales people were standing around talking we finally asked for assistance. The sales guy walked us over to the refrigerators and said take a look and let him know what we decide on then walked away. Regretfully We did end up purchasing a fridge and told them we would pick it up and to make sure the handle gets switched to the other side. We called ahead to be sure the fridge was ready and the handle was switched. They assured us yes it was done and ready. When we got there the handle had not been switched so after 30 min of waiting we loaded it and took it home. Two days, yes two days after the warranty was up the fridge broke down and we were told it would be cheaper to buy another one. Now every time I see the commercials about how friendly and helpful and great the customer service is I want to scream. Horrible experience, horrible customer service and horrible appliances. If you want good service and good appliances go to Sears. Sears outlet store is 100% better than Standard TV and Appliance! If I could give them no stars I would.

This business has absolutely no ethics, they are horrible. Do not waste your time here, they will gladly take your money and then not deliver on their promises. I have purchased many appliance sets here throughout the years. On new construction homes, rentals, and remodels. I will no longer be giving them my business or any of my clients. I would suggest if you’re reading this that you stay far far away from standard TV and appliance.

Still trying to fight for a replacement under warranty. Have had 6 onsite repairs for a broken Ice maker. It’s been 14 months and still no resolution. The CS manager is not helpful at all. Most places consider 3 repairs a lemon, but Standard is making up their own rules.
Only 2 months out of the 14 months has my ice maker worked.
Update: ⁴⁄₂₅ — Customer relations contacted me and explained we need to perform one more repair since I’m out of the manufacturer’s warranty and under the extended warranty. I’m still frustrated and baffled. We will go for 8 visits now. I guess this will get ugly before it will get better.
Updated ⁵⁄₇ — The saga continues. Three more visits. First visit, diagnosed the problem with a broken evaporator kit. Second visit, replaced kit, then found another problem. Kelly worked with manufacturer and got me a replacement. The replacement had a few cosmetic blemishes (Fail!), then they made a huge gouge (Epic Fail) on my wall in my entry way while moving the old fridge. Filed damage claim.
Nightmare is never ending.

I have walked into this store over last few months to purchase items. Not one time were we even greeted. Not a smile or hello. All employees way to busy chatting with others. Last time doing biz here. Problems with fridge. Oh well
UPDATE: Thank u for the reply regarding if I can offer you any advice. You are the Manager. It doesn’t take much to put together a quick meeting and ask that all sales and staff at desks to immediately great any potential customers that walks in. Make them feel welcomed. That is a great start.

We had a horrible experience with these folks. Bought a washer and dryer over the phone and purchase and delivery went fine. About 9 months later dryer started making terrible squealing noise.
See video here.
You could hear it throughout the house and it was awful. It took four service calls, multiple emails, multiple phone calls and listening to obnoxious noise for four months for standard to address the problem. I sent a video to Daniel Paz operations supervisor at Standard ¹²⁄₈. ¹²⁄₁₀ a guy came out. He said he couldn’t work on it because it was stacked and he had a back brace on. He threatened that if noise was due to something I did I would have to pay for the service call. He then said it was the heater and left. I emailed Daniel that same day. Emailed again ¹²⁄₁₉. ¹²⁄₂₁ Daniel emailed saying they were waiting for a part. 12/​31, 1/​11, ¹⁄₁₈ & ¹⁄₂₁ emailed and finally someone called and said they would come out ¹⁄₂₉ over a month later. In the meantime my family and I are listening to the screeching.
¹⁄₂₉ an older gentleman came out and he couldn’t hear the squealing. He was alone and was surprised to see it was stacked. He however was willing to work on it. Not sure what he did. When he left he left a mirror behind and now the dryer was making a different metallic noise.
²⁄₁₈ a service guy came out and again was surprised it was stacked. Obviously a serious lack of communication. He called Samsung who said it was the motor. They ordered a new motor.
Finally ⁴⁄₂ a service person came out to install the motor. MARSHALL WAS AWESOME! He took apart the dryer and found a pulley wheel that was left behind in the dryer. It must have been the ¹⁄₂₉ service person. That was what was making the metallic noise. He was thorough and knowledgeable. He did not have to install the new motor. If the ²⁄₁₈ guy would have bothered to open it up and look inside or the ¹⁄₂₉ guy had been more careful it would have saved me from two months of grief.
I will not buy from standard again. Their ‘Standard Difference’ identified on their website is not true in my opinion. See below.
Talk to a Human Being
When you call Standard, there’s no confusing automated phone system to navigate to get help. We have live operators manning our phones who are happy to help you find the answers you need.
Our Own Service Department
Our service staff is factory trained and part of our organization, not contracted out to third parties. We can order parts for same day fulfillment and schedule service calls Monday — Saturday.
One Call Does It All
At Standard TV & Appliance, you have one point of contact throughout your entire shopping experience. Whenever you need advice, information, delivery or install changes, service or purchase history, you will always work with the same dedicated sales person. Your sales representative is your partner in the care of your products, arranging services and overcoming obstacles.

Overpriced, misleading marketing and sleazy sales practice. They do have a large selection, though, so if you have money to burn then maybe this will meet your needs.

Last year I bought a Blomberg Washer/​Drier set from them. Purchasing was fairly easy and the salesman was good to work with. Everything went downhill from there. The installers did a poor job, nearly severing the power supply and leaving the water supply and drain lines a mess. I had to pull both the units and redo the installation to dress everything up and properly install the power supply. Less than year later, parts started to fail and Standard T.V. and Appliance won’t return any of my calls requesting warranty service. I did manage to speak to their parts department about ordering a replacement part for a piece that broke off the drier. They were happy to sell me the part so I could self-​service the machine, but after a bit of research online I found that they had marked the part up by 400%. Overall my experience with them has been terrible, and I strongly suggest staying away from them if you want to work with a company that actually stands by what they sell.
On a side note, I was able to contact Blomberg directly about these issues, and they quickly and courteously connected me with an authorized repair shop.

I am STILL waiting for service repair and going on over two weeks. Getting through to service department on the phone is impossible. Sending an email does not seem to get much response and using their online service scheduling system is not an option. I scheduled online; but found later that the time was not available.
It seems very short sighted to have a great sales department; yet fail miserably on the service side. I’m in the market to upgrade some of my appliances, but after this experience — thinking twice about Standard TV & Appliance.

Over an hour on hold for service department yesterday, only to have the phone disconnected. I had progressed from 15^th caller all the way to 9^th in line. I then drove to the showroom, three people on computers, no one even looked up to help me. After waiting a few min. I had to ask for assistance. One person said he would help me shortly. He went back to his computer for 10 min. He then asked what he could do for me. When I told him I would like to schedule a repair, he explained that the computers were all down. (Facebook or minecraft must have worked, or I would have been helped more promptly). He then took my name and said someone would call me. No call back.
Fast forward 24 hours, no call. Wait again on hold for 25 min. To fix the range that I purchased from them… THREE WEEKS to get someone out to fix the oven!
Sales dept is very good, just pray it doesn’t break down. Read the rest of these reviews. everyone is happy with sales, everyone rates service as bad. Two stars on 69 reviews… Standard better wake up.

They still never called us back. 1 ½ years later I still have a bad taste in my mouth.

ZERO STAR (have no option for it). Very poor phone ethics and service. Gives wrong information and will put you on hold for so long not knowing their service department still close until 9am. Very upsetting. Also wanted to delay checking my oven they installed over the weekend while I am already smelling gas leak!

After my dryer died, i did some research and purchased a used dryer from this place. I got home and got it set up and used it right away. The buzzer sounds I go to get them… soaking wet still. I try again, same thing. I call. They send out a guy. He needs to replace the motor, so he does. I go to use it… still does not dry anything. One thing, or 10 things it does not dry. I called and was informed I would need to take it to be repaired… thanks for the junk dryer. It’s awesome!

I was delivered a defective drier that hasn’t worked since the day it was delivered. For almost 2 weeks I have gotten the run around and still don’t have a working drier. I want a new one ASAP! I would never recommend buying anything from Standard. Their description says they strive for the best customer service– someone should tell them what that means.

Our 4 year old Maytag refrigerator broke during the last heat wave. After going through an awful buying/​repair experience with a Big Box store 4 years ago, we knew we wanted to buy local. We had a good purchase and installation experience with a dishwasher from the 82^nd Standard a year ago so returned for the new fridge.
Pauley made our experience 5 stars. When the model we wanted wasn’t in stock, he found a comparable one, matched a competitor’s price, AND got the new one delivered the very next day, which was a Sunday. He was willing to do a lot of the leg work by phone before I came in, so I only spent 15 minutes in the store.
It’s a total drag to have to replace a 4 year old fridge, but Pauley made it less horrific because his customer service was above and beyond the call of duty. It was so nice to be well-​treated even when you’re not buying high-​end appliances.
Our experience was so positive I returned the next day to get a deal on two new mattresses. Thanks Pauley for taking such good care of our family!

I looked at the other reviews, and stars assigned, and I’m really thrown off by them.
Standard TV & Appliance is where our (extended) family has gone to get most of its appliances, as well as a few replacement parts and even fewer service calls, for years. Never has there been something to complain about.
They are in a nice new (er) store that sits close to a major corner along SE 82^nd, with the intersecting street being diagonally running Foster. Parking is ample. From there, you can look across the street and see Freddy’s, reminding you to pick up some groceries or household items, or you can look a little further north and see Super King Buffet, either inviting you to go in and scarf down or reminding you that you don’t have a wheelbarrow with you to cart you out when done eating.
if you walk in and say «I’m just looking,» they’ll leave you alone. If I’m just looking, I’m just looking. Pushy salespeople or those who insult people’s baseline level of intelligence don’t score commissions with me.
The selection of items, mostly in the realm of appliances, is quite vast.
They’re a standard but they’re probably not a 5-​star gold standard, hence the 4 stars. Then, one has to give things the benefit of the doubt for those who have had complaints, and I’m sure those people and situations exist. In all fairness, Sears Home Central has also performed similarly well, so I can’t give them a 5 and these guys a 3, or vice-​versa.
Also, if you prefer motoring along I-​205 as opposed to SE 82^nd, the time to be spent on SE 82^nd is minimal, given that the Foster Rd. ramps at Exit 19 are so close to the store. I think my obsession with SE 82^nd stems from having had to ride Trimet’s line 72 to intersect with the MAX Red Line to go to and return from the airport one time too many.

I have a sagging porch and bathroom that needs remodeling, but nothing is nicer than brand new appliances. No pressure sales and easy financing with no interest if paid in full. I love my gas range. Food is so much better. Fridge works with no problems. Both are reliable after 3 years. Now we have a Samsung washer and dryer (front load) and my Wife is lovin’ it. I’m set for 10 years plus. PGE and the Portland Water Bureau can KISS MY ASS !! I won’t be contributing to their self indulgent «FUCK YOU «attitude !!!
Oh, Bike parking??? who gives a shit !!