Swift

I wish I’d seen these reviews before I made the same mistake. I ordered two weeks ago, paid through Paypal and haven’t received the locket. I’ve received no response to my attempts to contact the company. I’ll pursue a refund through Paypal.

As a supporter of small business, I love the lockets I used to see at Posies coffee shop in my former Kenton neighborhood. For months I anticipated the arrival of this new boutique shop I heard the ‘locket2 you’ founders were opening; I’d try to catch a peek in the storefront window from time to time while walking the dog. Unfortunately I moved away from the neighborhood before the final opening. I was shopping for a Birthday gift for my sister so I looked them up on line, submitted order and payment that was confirmed via word press, but there was no direct follow up email from the business with confirmation and shipment details. The item never sent. I tried to make contact via email (twice) with no response. I tried to reach them on Facebook and again I received no response. My sister’s B-​day passed and she didn’t receive the gift I had purchased her. I called the phone # listed on Facebook and spoke with Scott who was more or less unapologetic but told me he would ship the item the next day and send me confirmation. It’s now a month from the original order and a week since our phone conversation after several attempts at contact, and still no confirmation or item sent. I went to the store in person, located a similar item and politely reminded Scott that I had spoken with him on the phone last week about the gift item I paid for that was never sent. His very standoffish response was, «I don’t know what happened with that. I told my wife to send it, I don’t know why she didn’t. I don’t know what else to say… I’ll talk to her about it». Long story short, I finally got my product, but not pleased with the order process and very poor personal customer service. Sadly, although I love their products, Swift and locket2you just lost a very good repeat customer. Genuine courtesy and integrity go a long way and would have easily remedied this unacceptably poor experience.