The Eye Studio

Great place! I showed up a day early by accident and they were very accommodating to my mistake and fit me into the schedule so I wouldn’t have to book another time. Very friendly staff and great service!

I was blown away by how generous they were. And friendly. I’ve been to visage nearby, and on the whole they are fine, they are a little bit cold, but this place felt like a family run establishment. My husband’s glasses had been loosened by a soccer ball to the face and they tightened it and cleaned it while I waited at no charge, they also let me walk off with last month’s Portland Monthly magazine, and I got tea on a drizzly day. Can’t beat it.
Such a pleasant experience. Will come back.

I’ve been going to the Eye Studio for a few years now and I’ve been impressed with the service every time I go. Dr. Kim is my optometrist and she’s great. Very knowledgeable, helpful, insightful, an overall great person. The price point isn’t too excessive and the quality is outstanding. I’ve order frames and contacts from them and haven’t had any issues yet.

I have since been back, and like I said before, the doctor’s here are awesome! I guess that is what really matters and I would have given them 5 stars if I did not remember that scheduling issue.
I highly recommend The Eye Studio!

Bought a pair of glasses there 15 months ago and have had problems with them from the first day. I was in at least once a week for the first 6 weeks because I couldn’t see clearly. Eventually they discovered the lenses were ground incorrectly and promptly replaced them at no charge.
Next there were problems getting them to fit correctly. Everyone on the staff did their best to make them fit but after nearly a year of visits they still weren’t right and they offered to replace them at no charge. I decided to give the adjustment one last try before replacing them because they were really trying to make it right… My mistake.
Fast forward to now… still have the same problems but now they won’t replace the glasses because it’s been more than a year since I bought them. Ugh. Now I’m stuck with a pair of $ 1600 glasses that don’t fit and never will. Needless to say, I’m not a happy camper.
I must say the staff were always friendly and courteous even when I was a little cranky. The lead optician is highly skilled and a very nice guy. I worked with everyone in the office and he was the best by far.

I brought in my old, scratched up pair of Ray Ban’s. My lenses were ridiculously damaged from working in food service for so long. One of the opticians tightened the screws and made sure the frames fit on my face well for free. I ordered a new pair of Paul Frank frames through them and new pair of lenses for my old pair of Ray Ban’s. This 5 star review speaks to their customer service side of things and to their selection of frames. I literally felt like a king in that store. You can go to a hundred different optometrist offices in the Portland area, but I doubt you’ll be treated as well as I was at the eye studio. Everyone from the receptionist to the doctors are well dressed, professional, and friendly. I really liked this place, and I guarantee that I WILL be coming back!

Just a big thank you to the folks at the eye studio, my Ray-​Ban sunglasses are amazing they make me look just like James Bond in Goldfinger, what can I say, these folks are the best. thank you again!

My husband and I have been with The Eye Studio for the last 2 years and have seen both Dr. Tsai and Dr. Kim. We have had nothing but excellent and professional care from them and their office staff. They are thorough with their examinations and their recommendations for eye care have been very beneficial. My husband purchased a new pair of glasses last year (his first new pair in 10 years!) and he loves them. When I was having trouble with my astigmatism lens, they got me into the clinic quickly to help me fix the problem.
Their office is located in the Pearl District and I love their space, modern and comfortable, just like their selection of frames. One piece of advice: definitely book your annual appointment in advance (perhaps 2 months) to get the time that works with your schedule, especially if you’re not able to get time off as in my case. :)

True Professionals.
I don’t have any serious need for glasses, but I come here to make sure my eyes are healthy and being thoroughly examined. Dr. Tsai and now Dr. Kim are both amazing. All the staff is super friendly and helpful. I have been going here at least five years and have never switched even though I don’t live in the neighborhood anymore.
Their frames are a little spendy, but you can always take your prescription to another eye glass seller if you want.
I have been struggling with dry eye and am so happy to have such good care.
The other day they were running late so they gave me a $ 5 Starbucks card. Top notch!

I been going here for 5 years. I found this office by searching acceptable in-​network providers from my VSP insurance and by the proximity from my work. I like this office because it’s fast and they don’t pressure you into buying their products. I go in for my yearly routine check on the health of my eyes and get a new prescriptions. Also I initially went to Dr. Tsai for 3 years and then to other 2 doctors the last 2 years, I’ve been satisfied with my exams and prescriptions.

This was my first eye exam in close to 20 years… and I was a bit nervous. But after visiting the Eye Studio, I realize I had no reason to be. First, I appreciate the Saturday hours. I saw Dr. Thomas and everything was fantastic. Staff was very, very nice. Doctor was friendly and informative. I would highly recommend The Eye Studio to anyone.

I’ve worn glasses for years… and thus have bought glasses for years. This is by far the best place I’ve ever been to. The Doctors are friendly, informative, and quick.
And the customer service is excellent… especially their assistance in choosing frames. Fantastic!

Tina,
Thank you for reaching out to me. However, I am currently working with an ophthalmologist from Oregon Eye Specialists, PC to address my condition. As soon as we have it under control, she’ll give me an updated contact prescription.
I gave The Eye Studio two stars because it offers beautiful — albeit expensive — glasses, and you are proficient enough at standard exams. However, I would still recommend that people go elsewhere if they need anything more than a standard eye exam.

Great doctors, very thorough. Explain everything in detail. Never rushed but still on time. state of the art techniques. Excellent selection of frames if you are willing to spend in the mid-​high price range. This all coming from a very picky person.

I’m not a big fan of any kind of doctors out there, but I actually am excited to go back here (in a year). I know, weird, right?
Dr. Thomas and the staff out front are so awesome and friendly that I honestly felt at home and super comfortable. Dr. Thomas talked to me throughout the entire exam so I was never lost about what she was doing. What I especially enjoyed was after she put the drops in for the dilation, she let me look at the frames in the front of the store instead of sitting in the exam room for several minutes alone. During that time, I picked out my frames, chose my lens options, got measured and paid my bill.
What I like is that I went in for a specific purpose: check-​up and prescription sunglasses. They didn’t try to push anything else on me, which is rare from some businesses.
The Eye Studio is great! Seriously, give it a try!

I had a great experience. I haven’t been to an eye doctor in a very long time, and recently decided that I may need glasses. Dr. Thomas was very thorough, patient, and kind as I asked all kinds of questions about devices, efficacy of eye wear, and more. I feel confident that they are helping me.
On top of that, the people at the front desk were fun, personable, good looking, and very knowledgeable. Thanks everyone!

I was referred to Dr. Tsai by a friend who has been seeing her for years. I had a routine eye exam and have to say she was very personable, as was the front store staff. The one person who did the measurements on my eyes I felt her friendliness was forced and not genuine. Other than that, the staff was great.
The place itself is lovely, located in the Pearl. Very clean with a store set-​up that’s very modern yet easy to peruse the frames. The exam room itself was comfortable and the technology seemed pretty up-​to-​date.
My one concern/​comment was that Dr. Tsai found me to be slightly near-​sighted (fine, I agree with that) but when I asked if it was related to my pregnancy, she said that it was unlikely. My OB, on the other hand, feels otherwise as there is a known near-​sightedness that is related to pregnancy. Both are very knowledgeable and professional and I trust their expertise so I guess in the end, it’s not unreasonable for docs to have different opinions. However, the more people I talk to and the more I read about pregnancy, near-​sightedness is definitely an issue. I’m surprised she didn’t acknowledge that.
My husband felt like she was just trying to sell me glasses. I’ll likely be looking for someone else to do my annual check-​ups.

I was way overdue for an eye checkup. I didn’t really need it, but I wanted new glasses. I shopped all over town, but every time I walked through their doors I was greeted with smiles and warmth. Yes, it’s a bit more expensive than your «run of the mill» eye doc shop, but it’s worth it. The customer service I received, as well as the frame selection, was above and beyond what I ever experienced.
Keep up the good work.

Type of Venue: Health Care
# of Health Care Venues I have visited: 25+
# of Health Care Venues I have visited here in Portland: 4
Expertise: ⁵⁄₅
Dr. Tsai and her team have been doing this for years. I had never received such a thorough eye exam. Dr. Tsai was very patient in answering the many questions I had regarding the testing and her recommendations.
Delivery of Care: ⁵⁄₅
Dr. Tsai and her team are professional. She is usually on time and if she is behind, it is only by a couple minutes.
Customer Service: ⁵⁄₅
Everyone works together as a team. Everyone (from the administrative assistant to the technician to Dr. Tsai herself) takes pride in his or her work. It appears as if everyone has a good time while working because they are always upbeat.
Cleanliness: ⁵⁄₅
As expected, The Eye Studio is very clean. All tools, equipment, and furnishings are sanitized after every patient.
Affordability: ⁵⁄₅
The Eye Studio accepts different types of insurance. Of course, costs and co-​pays will vary from plan to plan.
Average: 5/​5, so 5 stars. It has been my privilege to be a patient of Dr. Tsai’s for over one year. Thank you for everything, Dr. Tsai.

For a while now I have been wondering why Comcast HD cable quality has gotten worse. I always knew they were a monopoly and just suffered through it. When bored one day I tried my dads glasses on and realized that I was blind and it was not the cable.
I did not have insurance, so I went to a Binyons to just get a pair of glasses so I could watch the Blazer games in clarity. They were fine, just got my glasses and went.
I eventually wanted to get contacts for a little more convenience. I play sports and the glasses do not always work. So I Unilocal searched in coordination with my newly acquired insurance and found The Eye Studio. They are conveniently close to my work, so I made an appointment. When I set up my appointment, I was on the phone for over 5 minutes and she was very helpful. She answered all my questions. I went to my appointment and was comfortable the whole time. Lindy my doctor answered all my questions before I was able to ask them. She taught me more about the eye then I ever knew. She found me the least expensive route to get contacts for my circumstances. It was great. I found my new eye doctor.