The Shutterbug

Excellent service. Luke really went above and beyond. Everyone else there seemed helpful as well. Highly recommended.

Lots of selection, good sales. Too many fun camera toys, I could spend hours in a place like this. It was busy, possibly on account of the sale at the time, but when we did get attention, the staff was extremely knowledgeable.

If anyone is needing baby passport photos save yourself the stress and go the shutterbug! It is really not an easy task to get a 6 month old to pose for a passport photo but Mike helped us and he pulled it off. I have the passport so I can attest that they did a great job that met the standards of the consulate. Thank you Shutterbug! PS. they have also done a great job with posters and birth anouncements for me in the past.

Recently bought at Sony A7 from Shawn there, and he spent tons of time talking me through all the different options. Friendly, patient, and super helpful… I’ll be back!

I recently purchased a Nikon D750 here. The camera was not working properly. I returned it the next week and they exchanged the camera without any hassle. This alone is a great reason to buy a camera here rather than online. Shawn took good care of me.
I would purchase camera gear here in the future.

I bought all my cameras here over the years and got a great deal every time. Plus they’re locally owned. One of the only places that still processes film. They have superior film developing chemistry.

Great service and knowledgeable staff. I signed up for the Intro to DSLR Video workshop, and I hope to take the Intro to Photography class soon!

My wife and I got a good deal on a Nikon D3300 & 2 lenses (18−55mm & 18−200mm) – $ 250 off on Black Friday sale (we checked prices at Nikon, Amazon and 2 local stores). Shutterbug will match any price you bring in for 30 days after your purchase. We also like the sales /​photrographer /​technical support at the Shutterbug!

After going to two or three of the largest camera stores in Portland I had given up on finding a cable to recharge my wife’s Nikon Coolpix. I was advised to go on line and pay $ 25 (plus, of course, wait for delivery). Happened to pass Shutterbug on Broadway, and since I wasn’t in a hurry gave it one last shot. Woman at counter quickly found a cable that would work for $ 10 bucks.

I walked in the store And was Not greeted. They had 4 employees behind the counter. I had to ask for help developing my film I on the kodak computer. I was
In a hurry and I asked for help to mover through the process. The employee suggested that she was not interested in «showing» me but «teaching» me the process. I explained I was in a hurry and I needed help. She suggested that I come back later. I went to a competitor and was helped like they wanted my business.

I’m a strong believer in spending my money with local businesses when it makes sense, and the staff won me over.
I went in shopping for a new camera, something better than a point-​and-​shoot. I had done quite a bit of research into mirrorless and DSLRs and been discussing features, options and our budget with my wife (who has more photography experience than I do, but is not a fan of shopping for tech). I had a couple of ideas, but very little hands-​on information.
David Carrilo (sales person) and Jon Gilbert (store manager) were both, over the course of two days’ visits, very helpful, patient, professional and knowledgeable in determining what i was looking for, how I planned to use the camera, what my options were, how best to use the various features, and in both letting me fiddle with some cameras and showing me the hardware. The took the time to listen to my rambling questions, providing very competent, patient and appropriate to my lack of knowledge answers (they didn’t go too far over my head).
While I wound up making a purchase elsewhere (a deal that was too good to pass up, and having been somewhat out-​voted by my wife (who is much less prone to the whims of new gadget purchases than I am), I was very pleased with the professionalism, knowledge, courtesy and service at The Shutterbug from David and Jay. I went back to let them know to take a camera off hold for me, and purchased a number of accessories (that I had price checked online and elsewhere and found them competitively priced on), helped by another very courteous, friendly and knowledgeable salesperson (I didn’t catch his name).
I will definitely go back for service and maintenance (though I have no experience with the quality of their service department, they have set my expectations pretty high) and for accessories and future purchases.

The staff at this place is pretty good, and they know what they sell! I bought a 50 mm prime lens, a tripod, batteries, a lens hood and a bag from them. The lady precisely searched and gave me the bag I needed. Really neat! But I couldn’t get original Nikon batteries, even after reminding them.

A new manager for the store (which I erroneously called «mom & pop” – they have 12 locations and have been in business more than 40+ years, so while it is still family-​owned, they are substantially larger than a typical mom & pop type of store) reached out to me as a follow up to my review from 13 months ago.
He conveyed the store’s (or his) policy of making things right for the customer and has offered to do that for me.
Since my passport is good for a while I’m unlikely to go back but I felt like it is worth mentioning in this venue.
Pay attention to the date on the reviews and defer to those more recent than my original review to see if he’s improved the service at the store.

This place saved my vacation. I came 2500 miles without my camera battery. Pro Photo said they had one but after going there it was not the right one. You guys had it and it was a Panasonic and not some off brad Pro tried to sell. And, the price was half what Pro wanted. Vacation saved. Thank you.

I bought some equipment for time-​lapse control of my camera. It was 3^rd party, not a Canon unit. This made me feel a bit wary, but ok. The Shutterbug guys insisted it would be great.
Getting home, before cracking the box, I just had to search the internet on the part. Low and behold, it didn’t work properly with my camera, and the models it did work with had incredible poor reviews about it as well. Well, it’s ok. I’ll just return it.
NOPE! Shutterbug, and an unopened package, WONT TAKE RETURNS. They gave me store credit.
Not only are they uneducated, they will sell you the wrong products then won’t take them back.
Personally, they will NEVER get my business again and I’ll be reporting them to the Better Business Bureau regarding their return policy.

When there are times I just need something spur of the moment, whether it’s batteries, SD Cards, accessories, or whatever, The Shutterbug has never disappointed me. They’ve never let me down.
The staff is friendly and very helpful and the best part is they don’t try to make me feel like an idiot while they’re doing it. Unlike that other place around the corner that is no longer in business.
Processing your digital files, equipment sales, and accessories. This place has everything you need. The Shutterbug is local and worthy of our business.

Do NOT go here for camera repair. Why?
* Takes forever
* Terrible attitude and customer service
* Charged for my repair which will take 6+ weeks the day I initiated it. But when asked for a receipt now to expense it for work, just flat out refused. Blamed their «system». A common tactic at convenience stores and fast food restaurants.

I’ve had a camera around my neck since before G. Gordon Liddy took his stroll through the Watergate hotel. My old Nikon workhorses stand like sentinels on my bookshelves in silent testament to the technology of past decades. My Vietnam era Nikon F, my sturdy Nikons FM and FM2.
But «F» stands for film, and though some might find the notion of film pure and romantic, It reminds me of endless bracketing, thermometers, timers, mixing nasty chemicals, dodging, burning and stumbling around the darkroom. I shot my FM2 well into the digital age, but I finally made the switch to digital.
I’m not a professional photographer, so I don’t need professional gear. But I’m not a novice either, and I expect my camera system to deliver the images I envision in my minds eye. I don’t need a store full of $ 8,000 cameras, and a condescending staff, but on the other hand, I need more than a point-​n-​shoot and a staff of kids trying out their first job.
The Shutterbug caters nicely to my needs and style. They carry Nikon DSLR gear appropriate for a hobbyist — I shoot Nikon so It’s the only name I look for, but the other fine offerings are there as well. The staff is friendly and helpful and have a basic knowledge of the systems they offer.

When I asked my husband where we should register for our wedding, he said the Apple Store and a camera store. Veto. Now that we’re married, he wanted to buy a lens.
We waited a bit to get some help and after talking to these fellas, I know why. The first guy we spoke with had been working at the store for 22 years. When my husband asked to see a wide angle lens for his Nikon, they showed him the Sigma lens he wanted and another one he never heard of, Tokina.
So the first guy got called away, but the next guy who helped us really knew a lot about the lens… he told us that he had one and then showed us some photos he took using the lens… at a wedding… where a woman was drinking from a keg. Since we had never heard about the manufacturer, he gave us the whole history of the company. He also let my husband put it on his camera and try it out for a bit in the store.
It’s really great when people are really passionate about their jobs. The best part was when he was telling us about filters. He said that even if we don’t buy one there (it’s day one and we are nearing our tax exemption limit), that my husband should really think about getting one to protect his lens. See, and that just shows me that he cares more about the customer and not his commission (actually, I don’t know if he makes commission, but you know what I mean). That alone would make me drive the six hours to come back and get more camera equipment from him.

At the Convention I attended, I took an investigated photography class and learned a few things I didn’t previously know about cameras. The first is that point-​and-​shoot generated photos will often not meet legal scrutiny. The second is that in certain dirty site situations (e.g., arson, drug labs, etc.), film cameras are still the best.
So after class, I headed over to The Shutterbug to look at a Nikon D90 DSLR Camera as a future work consideration. I’m not quite ready to shell out over $ 1000 for equipment yet, but what I most appreciated about the good folks here, was their problem-​solving approach and practical advice that in the end will save me a lot of money. There are some things you can order straight from Amazon and there are others that you shouldn’t…