Portsmouth Plumbing

Portsmouth Plumbing is awesome!
Recently had to replace garbage disposal and a toilet. I thought about doing it myself (with some help of course) which would have been a disaster… priced both at Lowe’s. Donnie Wilfong’s price with installation was hardly more. Guess because he gets parts wholesale and is reasonable for labor.
Highly recommend calling for an estimate before you ‘do it yourself’ … or try to
Sorry Kelley had a bad experience… always great when I’ve used their services.

Hands down the most rude people I’ve ever come in contact with. I’ve only done a handful of reviews on Unilocal,mainly if they’re horrible or very good, but this review is well deserved.
The first time a plumber was called to our home from Portsmouth Plumbing (by our landlord) there was no time given, only «in the morning» and when it was pushing 12pm I left! Typically businesses give at least a 2 – 3 hour time frame they’ll be there, but none was given. Just «in the morning» as I stated above. How do you expect people to get things done when they are sitting around waiting for you all morning or all afternoon? Give a time frame and if they’re gone between that time then you have every right to be peeved. And if they’re not there, even go as far as to call them! People do have cell phones these days, that is what they are there for.
The second time, today, was even better. There is a leak under the kitchen sink, our landlord was notified late last night, and this morning around 9:30am I received an email from my landlord stating the plumber stopped by sometime this morning and no one answered the door. What time did the plumber supposedly stop by? There was no notice either by the plumber or the landlord that anyone was coming… a phone call would have been a nice heads up. I was upstairs packing since around 8 – 8:30am, and neither of my dogs barked which tells me A.) No one knocked or B.) The knock was once or twice or extremely soft. Why didn’t anyone from Portsmouth Plumbing call me? At least then I could have emailed my landlord and kindly asked for a heads up, even if I am home until a certain time, it’s still courteous to do so. Anyone who has defensive dogs, large or small, will bark if they hear someone at the door. So, me being completely embarrassed (my landlord was not cordial in the email that was sent) I called the plumber back this afternoon to reschedule and said ever so kindly (sarcasm), «Now you better be there when I get there and answer the door.» Are you kidding me? That is by far the worst customer service I’ve ever dealt with. Ever. Not only was I nice over the phone and even apologized to him for not hearing the door, that is what is said? You treat your daughter like that, not a customer. That kind of treatment wasn’t even warranted. «I came this morning and you didn’t answer,» and after I heard that I made it clear I wasn’t notified he was coming and I was sorry, that my dogs did not bark either like the always do if someone is at the house, so I had no idea. At least if I would have heard a door knock or gotten a phone call, as peeved as I would have been without having notice, this review wouldn’t have been written — I would have just contacted my landlord and kindly asked for a heads up for next time.
I highly recommend if you’re considering calling Portsmouth Plumbing you go elsewhere. You’ll either be sitting around all morning or deal with the above. Neither of which will make your day. Save yourself the headache.